Ken Delk | Page 37

Last week I had the best experience in decades of buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful natu buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful nature getting me into the vehicle I wanted was extraordinary. Ken's time to introduce me to the BMW brand, his level of knowledge and interpersonal skills were exceptional. The experience from Ken and Robert was a stark contrast to the treatment I received from another Cleveland area BMW dealership which turned me off to the BMW brand 2 years ago. I greatly appreciate the work of Ken Ganley, Ganley BMW, Ken Delk and Robert Strecker for making the dreaded experience of acquiring a vehicle a pleasure. With the addition of the new BMW from Ganley BMW we now have 3 vehicles from Ganley dealerships and I could not be happier with their consistent level of professionalism and customer service. More

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The dealer was very friendly and the experience was very smooth. Ken was in constant contact with me through the whole order process. And they worked to make the paperwork signing very efficient. I plan on smooth. Ken was in constant contact with me through the whole order process. And they worked to make the paperwork signing very efficient. I plan on dealing with them again on my next purchase More

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The gentlemen we worked with appreciated the "time crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at a BMW dealership. Thank you! More

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I visited BMW Ganley and dealt directly with Ken Delk. I purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people you rarely get, so he left a lasting impression on me. I was able to purchase another car from him and I am very happy with it. Ken, you have a life long customer! Thank you for everything.....Jose Laboy. More

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Extremely professional, and highly informative, all of the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, rewarded loyalty, and were extremely efficient. I would recommend this dealership to anyone I know. More

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This is my third BMW the car speaks for itself but the staff at Ganley BMW is the best. i originally had gone to 2 other BMW dealerships before i purchased my 1st car and as soon as i walked into Ganley i staff at Ganley BMW is the best. i originally had gone to 2 other BMW dealerships before i purchased my 1st car and as soon as i walked into Ganley i knew this was the place i wanted to purchase my car everyone goes out of their way to be kind and considerate. Ken Delk has been my salesperson for my 3 cars and he is very knowledgeable and makes the whole experience a simple task. i met Robert Strecker for the first time and he also went out of his way to make my deal simple, and quick! i will always buy a BMW and will always go to Ganley to lease my vehicle in the future. More

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Wanted to make the deal as quickly and painlessly as possible, and this was accomplished. everything was handled in a most seamless manner and car is just as promised. possible, and this was accomplished. everything was handled in a most seamless manner and car is just as promised. More

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I have purchased 5 BMW's from Ganley BMW. I have seen new employees who seem committed and enthusiastic to customer care. I see a noticeable improvement in service compared to 2007. The reputation of t new employees who seem committed and enthusiastic to customer care. I see a noticeable improvement in service compared to 2007. The reputation of the dealership of bmw middleburg heights is going up over the 2 years which coincides with some management changes I suspect. I have dealt with many of the new car sales team and I am impressed how helpful when the primary sales person was not available. Roland was a great addition to service. When Ken is not available I feel comfortable with the other team members and Robert Strecker GM is always available to address any concerns. I am looking forward to taking my bmw's to the new ganley bmw when they relocate. More

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Ken did a good job as always, just hope he can find my wife a car soon...... We were able to turn my X5 in early which really was nice.. wife a car soon...... We were able to turn my X5 in early which really was nice.. More

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Ken was great in the process. Everything was done in a timely fashion and the car and all of the options were properly shown. It was a solid experience. timely fashion and the car and all of the options were properly shown. It was a solid experience. More

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