Ken Delk | Page 39

Dealing with Ken in my latest BMW purchased was a pleasure! He is both efficient and professional and pays attention to the small details, which separates an average buying experience from a great o pleasure! He is both efficient and professional and pays attention to the small details, which separates an average buying experience from a great one. No pressure, easy-going and very customer focused, Ken will be my first contact in the future as I continue to purchase BMW vehicles. I was a previous customer of Ganley BMW, however went to another dealership for my last two BMW's due to issues with the "old" sales group. I am back as a customer and look forward to working together in the future. Ken and the rest of the management team have earned by business back for Ganley BMW! More

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I intially went in to get my car serviced. So as I was waiting I took the time to walk around the lot. Suprisingly no one came up to me to see if I had any questions until I crossed Kenneth Delk's path. H waiting I took the time to walk around the lot. Suprisingly no one came up to me to see if I had any questions until I crossed Kenneth Delk's path. He was very professional and personable. He is an excellent salesperson and I would highly recommend him to my friends and family. I also dealth with Mike Hall, the finance manager. He was also very professional and took his time to explain every detail to me. I walked out of there with the car I had wanted for a very long time. Thank you Kenneth and Mike!! More

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My first experience with Ganley BMW was outstanding. Both the GM and sales associate were very personably, helpful and transparent. We traveled 60 miles to do business with them and the trip was well worth the GM and sales associate were very personably, helpful and transparent. We traveled 60 miles to do business with them and the trip was well worth it... we received a very fair value for our trade as well as the new vehicle. More

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Ken & Bob were friendly and informative. As this was my third BMW purchased from this dealer, they lived up to the high standards I have come to expect from Ganley. I look forward to purchasing my next my third BMW purchased from this dealer, they lived up to the high standards I have come to expect from Ganley. I look forward to purchasing my next BMW from them. Regards, Al More

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Ken Delk was very patient and informative reviewing our new X5. He is clearly a dedicated employee as he chose to meet us for our vehicle delivery on his day off. Thank you Ken! new X5. He is clearly a dedicated employee as he chose to meet us for our vehicle delivery on his day off. Thank you Ken! More

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Overall it was a great experience to get my new BMW X5. Everybody worked like a team from the first meeting to the time I drove the care outside the dealership. Excellent price. Everybody worked like a team from the first meeting to the time I drove the care outside the dealership. Excellent price. More

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With out a doubt the best new car purchase experience I have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler plate). More

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Great BMW dealer! Excellent service provided by Frank Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short peri Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short period of time and things were accomplished very smoothly without issues. I was very satisfied with their service and I would highly recommend them to my family and friends. In fact, I would be willing to drive all the way to Cleveland for service because I was impressed with their great work and professionalism and I feel that I'll be in good hands. More

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They made the buying experience quick and easy for me. The negotiation was pressure free and concluded quickly. They know how to get right down to it. I highly recommend every aspect of this dealership. The negotiation was pressure free and concluded quickly. They know how to get right down to it. I highly recommend every aspect of this dealership. More

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My son and I were/are both looking for a new vehicle. We worked with John Caruso through out the buying processes, who was extremely attentive and very customer friendly. He followed up with us after our f worked with John Caruso through out the buying processes, who was extremely attentive and very customer friendly. He followed up with us after our first visit, set a test drive, and provided us the opportunity to meet with Frank Steffan, manger and the Ganley team. Frank and John made our purchase of the new 640i Grand Coupe a great experience. They were reasonable on pricing both the new car and trade in. They took out the haggling, back and forth negotiations and were very fair to me (and I do my homework on both sides of the deal). The negotiation process took less than 15 minutes and was a very pleasant experience. For me in all my car purchases (this is my fourth BMW, but first through Ganley), that was a very unique experience. It was a pleasure working with them and I would recommend them to anyone. Everyone on the Ganley staff was pleasant and customer focused. Fred Palmer did our closing and was honest, professional and efficient. All in all I have nothing but great things to say about our experience in purchasing our new BMW at Ganley. While we are still looking for the right pre-owned vehicle for my son, we are hoping that Ganley will be the one to have it. More

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