Check out Ken Dunaway's reviews on DealerRater

December 25, 2025

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Employee Rating

Ryan is a trusted advisor and always goes above and beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. More

by AGIGLIO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern, Matt Hoyt, Jenny Ruiz, Nansy Velev , Wellington

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September 19, 2025

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Employee Rating

The service department is very good. Always professional and great service. Ryan and Ken have been taking care of my 2 cars for the past 8 years. Always professional and great service. Ryan and Ken have been taking care of my 2 cars for the past 8 years. More

by EYEMAN18

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ryan Mulhern

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September 15, 2025

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Employee Rating

The service department at Autohaus on Edens is great, Ken, Ryan, Cindi, Nancy are consistently wonderful and thorough. Great expertise and always trustworthy, Ken, Ryan, Cindi, Nancy are consistently wonderful and thorough. Great expertise and always trustworthy, More

by FLOYD.MANDELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern, Jenny Ruiz, Nansy Velev

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Sep 16, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 09, 2025

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Ryan always gives me an accurate and consistent information. Always gets back to me in a timely manner. information. Always gets back to me in a timely manner. More

by rhamu1119

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

July 28, 2025

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Employee Rating

The service department is great. I visited twice in the last week and they are always wonderful to deal with. I visited twice in the last week and they are always wonderful to deal with. More

by FLOYD.MANDELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern , Nancy

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Aug 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

July 16, 2025

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Always very friendly and professional. They make it easy and the work is great and on time! They make it easy and the work is great and on time! More

by JERRY@LIPLAWFIRM.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern, John Morsy

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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

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Service was great again all items were repaired as described. Car was cleaned before pick up. described. Car was cleaned before pick up. More

by RGAVRICK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Mulhern

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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 09, 2025

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Employee Rating

It took ten emails to arrange an appointment to drop off my car in the late afternoon and have it worked on first thing the next morning. The car was not serviced first thing the next morning. Received a my car in the late afternoon and have it worked on first thing the next morning. The car was not serviced first thing the next morning. Received a call in the late afternoon that something else needed to be done and that the part wouldn't arrive until the next day. Finally picked up the car on day three in the late afternoon. More

by SSSLK32

Verified Customer

Service Time

Recommend Dealer

No

Other Employees Tagged: Jessica Tekien

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Jul 09, 2025 -

Autohaus on Edens responded

Thank you for your feedback. We’re sorry to hear that your experience scheduling service was frustrating, and we appreciate the opportunity to clarify a few points. While we understand it may have felt like a lengthy exchange, there were fewer than ten emails involved. The extended communication stemmed from trying to accommodate your very specific and tight scheduling request—dropping off late in the afternoon and picking up first thing the next morning. Given the nature of the service requested and the time constraints, we did our best to explain that the timeline might not be realistic, but still committed to aiming for completion by noon. During the inspection, our technicians identified a fuel leak covered under a warranty extension—something we felt was important to address right away for your safety and convenience. This did require keeping the vehicle longer, but also saved you from a potential future issue at no additional cost. We understand the importance of clear and efficient scheduling, and we’re always looking for ways to improve. Thank you again for your visit, and we hope your vehicle is running well after the repairs.

Jul 10, 2025 -

SSSLK32 responded

The inability to read and comprehend continues. The idea of dropping off the car the afternoon before it was to be worked on was to put my car at the head of the line the next day. Thinking that I expected it to be done first thing the next morning is proof of the lack of critical thinking by the personnel scheduling appointments. No denial that there were numerous emails. No denial that the car wasn’t looked at until later in the day. Not first thing in the morning. No surprise that I only brought it there because it was warranty work. Have had unsatisfactory experiences before.

June 18, 2025

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First this dealership sold me my car and then they provided excellent service. I love the fact that they wash my car after service and before they return it to me. provided excellent service. I love the fact that they wash my car after service and before they return it to me. More

by harper.chuck

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, John Morsy, Ethan Andersen, Aldo Cordova, Alexander Montoya, Samantha Lewis , Eduardo Garcia Ortiz

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Jun 24, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 12, 2025

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missed taking my GLS out of maintenance mode, I had to drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at this service department, Ken, Ryan, and Cindi are awesome! More

by MalahatQureshi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern

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Jul 01, 2025 -

Autohaus on Edens responded

Dear Malahat Qureshi, Thank you for taking the time to share your feedback and for recognizing our team with good scores—we truly appreciate your support and are glad our staff could meet your expectations in many areas. We’re sincerely sorry to hear about the inconvenience caused by the GLS not being taken out of maintenance mode and the missed car wash despite your reminders. This is certainly not the level of service we strive to provide, and we regret that it impacted your day and schedule. Your comments have been shared with our service team to help us improve our processes and ensure such oversights are avoided in the future. We value your time and trust, and we hope to have the opportunity to better serve you on your next visit. Thank you again for your feedback and for giving us the chance to improve.