Ken Dunaway | Page 23

Very customer oriented in their service area...on my 53rd Mercedes...many there. Mercedes...many there. More

by JMICHAELHESTER Verified Customer Verified Customer

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I had a very bad service experience at this dealer and will never come here for car maintenance, it happened twice. I went there for Service B and they broke tire pressure monitor (TPM), it stopped displa will never come here for car maintenance, it happened twice. I went there for Service B and they broke tire pressure monitor (TPM), it stopped displaying individual tire air pressure, I came back two times and also had to struggle to convince them that they broke it after they did tire rotation. They fixed it but the moment I left dealer after couple of miles it stopped again and they asked me to drive for a day or so and it will start working again but it didn’t, then I came back 3rd time and the service advisor (Prem Parikh) still didn’t take the responsibility and started asking for money this time that we may have to re-program it blah blah and you might need to pay - that pissed me off and I told him no I am not going to pay for something that you guys broke so you got a fix it…this time they fixed it but now it just shows tire pressure values but no longer alerts me if pressure is lower than the set default values. 2nd terrible experience when I came to this dealer for brake pads & rotors replacement, they replaced front pads & rotors with new ones but after couple of days I started getting loud squeak noise from right front, it was very annoying and loud noise when I break. I went back and explained to Prem, they kept the car and told me they fixed the noise issue, next day noise was still there so again they asked me to bring the car and this time they did something again and told me fixed the noise. After two days noise was still there and now it’s started getting very frustrating the time and effort I had to put going back and forth when I paid them to put new genuine brake pads and rotors, I went back after few days to pick the car and I was calling them before pickup and every time Prem was confirming noise is fixed and also tested it but it was not. Now I took my car there for the 5th time in a row and the same month, this time I talked to their service manager (Ken Dunaway) and explained him this is what happening here with me and I’m so tired of this and see if you guys can really fix this basic stuff and this is something started happening after you guys put new brake pads & rotors, I also showed the noise to their two folks (Matt & Patrick from workshop) who went on a test drive with me and heard the annoying squeak noise LOUD & CLEAR. They kept the car and called me after a week saying it is fixed, I went there again to pick the car and met with Prem & Ken together, guess what? Noise is still there, this is not enough, their statement was “sorry we tried our best and you gotta live with noise” I said seriously? Imagine how frustrating the situation was and it pissed me off, I clearly told both of them this is the mess you guys put on my car and you have to fix it, if not then I will take the car somewhere else, will get it fixed and will bring the bill here because I am not going to pay double to get your mess fixed, I had to go through a longer arguments & terrible discussion with them, I mean this is the attitude you really have towards your clients after client went through all this? Then after a while Ken went inside the room, came back said ok lets us try again, we will replace 4 pads & rotors again….now I’m testing and see how it goes. More

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Excellent service from beginning to end. Ken was in touch with me daily with updates. All work done was perfect. Car was cleaner at pick up than when i dropped it off. I was very satisfied. with me daily with updates. All work done was perfect. Car was cleaner at pick up than when i dropped it off. I was very satisfied. More

by SGPINTO Verified Customer Verified Customer

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Terry & Ken were great to work with. My four-year annual service went very well. I have full confidence in Autohaus and their service of my vehicle. Thank you! service went very well. I have full confidence in Autohaus and their service of my vehicle. Thank you! More

by kskasten Verified Customer Verified Customer

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Great quick response to my request to replace recalled airbag. I had been trying to get the dealership from whom I purchased the car to fix it for 18 months! airbag. I had been trying to get the dealership from whom I purchased the car to fix it for 18 months! More

by PCREEDSMITH Verified Customer Verified Customer

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Always great service. I live 5 minutes from Knauz but the service team is so much better at Autohaus, I drive an extra 1/2 hour to get my car serviced at Autohaus. service team is so much better at Autohaus, I drive an extra 1/2 hour to get my car serviced at Autohaus. More

by Jbwz Verified Customer Verified Customer

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The service department is excellent. They are always friendly and attentive. My sales person Nick is great to work with. Always acknowledges me and super friendly. I also trust home in finding a car for friendly and attentive. My sales person Nick is great to work with. Always acknowledges me and super friendly. I also trust home in finding a car for me. More

by Jeri Verified Customer Verified Customer

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Service department Ken Dunaway goes above and beyond to help me. The price is reasonable, Ken keeps me updated on service progress, and I get my car back in a timely manner. I wouldn’t go anywhere else help me. The price is reasonable, Ken keeps me updated on service progress, and I get my car back in a timely manner. I wouldn’t go anywhere else! Alpana More

by ALPANA Verified Customer Verified Customer

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Amazing service! Great people! Very polite and friendly staff. You are my family and you always make me feel like I’m part of you Mercedes on Edens family. Thank you for already four great years. staff. You are my family and you always make me feel like I’m part of you Mercedes on Edens family. Thank you for already four great years. More

by BARTEK-AMG Verified Customer Verified Customer

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What I loved about my appointment was that my service provider, Ken, listened to me and provided options for the amount of service I felt I needed. provider, Ken, listened to me and provided options for the amount of service I felt I needed. More

by TMPLTD Verified Customer Verified Customer

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