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Ken Dunaway
469 Reviews
469 Reviews
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469 Reviews of Ken Dunaway
April 28, 2021
Work was performed timely, staff was friendly and the waiting room was comfortable. Only thing that would make it better would be snacks in the waiting area like other luxury dealers have. waiting room was comfortable. Only thing that would make it better would be snacks in the waiting area like other luxury dealers have. More
by VITOMANICIOTO
Verified Customer
April 25, 2021
Attentive customer service requiring multiple visits. Well equipped waiting room., Loaner readily available for longer service times. Courtesy car wash is great when available. Needs to be reopened soon Well equipped waiting room., Loaner readily available for longer service times. Courtesy car wash is great when available. Needs to be reopened soon as most customers are COVID vaccinated. More
by RAYHAHN
Other Employees Tagged: Eddie Garcia , Prem Parikh
April 21, 2021
Ken and the service staff make a concerted effort to assure any and all issues are throughly addressed, and do so while presenting a confidence that things will get fixed the first time around. assure any and all issues are throughly addressed, and do so while presenting a confidence that things will get fixed the first time around. More
by TADELANEY1
Other Employees Tagged: Cindi Link
April 08, 2021
The check-in was handled efficiently and everybody was very friendly. Ken answered all of my questions and made it a pleasant experience. I especially liked the free car wash. very friendly. Ken answered all of my questions and made it a pleasant experience. I especially liked the free car wash. More
by PETER.GULETSKY
April 02, 2021
Had a blowout on my way to South Carolina and needed a new tire. My tires were fairly new. I bought from Firestone a tire since there wasn’t a MB dealership around. You replaced the tire with the corre new tire. My tires were fairly new. I bought from Firestone a tire since there wasn’t a MB dealership around. You replaced the tire with the correct size for no charge only tax, but I still paid for a tire to get me there and back. I don’t understand the guarantee on the four tires I bought. Both Eddy and Ken are great men in your service department, no problem with them. More
by DWSMITH1024
Other Employees Tagged: Eddie Garcia
March 29, 2021
Excellent service professional,courteous,. All work completed on time as agreed will definitely come back for any service issues needed in the future Thank you! completed on time as agreed will definitely come back for any service issues needed in the future Thank you! More
by VICTOR34
Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, Terry Stailey
March 24, 2021
Ken Dunaway is excellent service manager. I have worked with Ken for several years and appreciate his professionalism and attention to detail. My car is in good hands with Ken. with Ken for several years and appreciate his professionalism and attention to detail. My car is in good hands with Ken. More
by Mary Tobin
Other Employees Tagged: Cindi Link
March 23, 2021
Ken was helpful, as usual. He was able to replace my tire under my tire protection plan and fix the dings on my car doors under my plan, also. It was a pleasure working with him. I always appreciate t tire under my tire protection plan and fix the dings on my car doors under my plan, also. It was a pleasure working with him. I always appreciate the service department and their staff. More
by SKLTD
March 19, 2021
Outstanding experience. Ken offered up a creative and compelling solution to the scratches on my 1 week old car! The service was completed quickly and done perfectly. Everyone I interfaced with at compelling solution to the scratches on my 1 week old car! The service was completed quickly and done perfectly. Everyone I interfaced with at the dealership were friendly and professional (including Prem). Thanks to AOE More
by BMICHELSON1
Other Employees Tagged: Prem Parikh
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