Ken Dunaway | Page 32

Typical service at 40K miles Ken D. is the best ever - gets me in and out and finishes the work on a timely manner! He rocks! Been seeing Ken for awhile now and he is by far the b Ken D. is the best ever - gets me in and out and finishes the work on a timely manner! He rocks! Been seeing Ken for awhile now and he is by far the best I have ever had - really good guy and really cares. More

by CJOHNSEN0 Verified Customer Verified Customer

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Spare Tire Ken did and outstanding job resolving my tire issue. His professionalism and caring to meet my needs was his priority. Im thankful he was assigned to Ken did and outstanding job resolving my tire issue. His professionalism and caring to meet my needs was his priority. Im thankful he was assigned to me to. More

by TOPERKINS Verified Customer Verified Customer

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excellent good,fair,efficient service; nice loaners. Ken Dunaway explained service needed now and likely in the future, and appeared to try to be as economical good,fair,efficient service; nice loaners. Ken Dunaway explained service needed now and likely in the future, and appeared to try to be as economical as practicable. He explained delay resulting from ordering a part. More

by ROGERFEIN Verified Customer Verified Customer

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The BEST From start to finish (scheduling to service completion) you’re aware and involved in the decision making process. The level of professionalism and ex From start to finish (scheduling to service completion) you’re aware and involved in the decision making process. The level of professionalism and expertise that is provided continue to put me at ease and gives me confidence that my automobile will perform as expected. More

by MJBRBR Verified Customer Verified Customer

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Customer service Excellent costumer service.I did not feel rushed and everything was explained to me.This was my 5th car from Autohaus and I would not come again if I Excellent costumer service.I did not feel rushed and everything was explained to me.This was my 5th car from Autohaus and I would not come again if I did not get polite and courteous.service. You need me.I do not need you.Remember this. More

by MCINNISHJ Verified Customer Verified Customer

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No surprise here. Ken Dunaway, gives new meaning to "customer satisfaction"...he makes certain to explain any and all work that needs to be done and I never feel pressu Ken Dunaway, gives new meaning to "customer satisfaction"...he makes certain to explain any and all work that needs to be done and I never feel pressured to do more than is necessary at the time. I appreciate that he is thorough and is always pleasant. There is never a time that I don't feel like I am receiving personal service. More

by LF9226 Verified Customer Verified Customer

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Excellent attention to details and treated me as a VIP As always I was given excellent personal attention. Quick service. Ken was ready for me the moment I arrived. Highly reccommend the service department As always I was given excellent personal attention. Quick service. Ken was ready for me the moment I arrived. Highly reccommend the service department, you will not be disappointed. More

by DR2 Verified Customer Verified Customer

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Excellence and Ease The service department at Autohaus is Superior! I’ve been in other local Mercedes dealerships and two things consistently happen. No one is available The service department at Autohaus is Superior! I’ve been in other local Mercedes dealerships and two things consistently happen. No one is available to Check you in and no one keeps you informed as to how long service will take. I own a Sprinter purchased at another Mercedes dealership because Autohaus does not sell them and it’s been there over 50 days without an adequate explanation for the delay. I’ve been there on occasions where no one is available to check you in foe 20 to 30 minutes. Autohaus has the customer service you expect from a Mercedes dealership everyone is pleasant, no issues with service for over 5 years now. Highly recommend! More

by atease2day Verified Customer Verified Customer

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Great Start But Went South Took my E63 AMG in for regular service. Two tires replaced under warranty contract. Great service from Ken Dunaway. Car was also detailed. Got home Took my E63 AMG in for regular service. Two tires replaced under warranty contract. Great service from Ken Dunaway. Car was also detailed. Got home, realized my garage door opener was missing. Checked glove box, and found all the contents, including registration, proof of insurance and owners manual was missing. Called Ken three times between 2PM and 4:30 PM. Got no return phone call. Asked receptionist if she could ask someone to walk over and ask Ken to call me, got a rude no. Finally drove over at 5PM and talked to Ken personally, He had gotten none of my messages. Ken called the detailer in Highland Park and learned they still had all the contents from the glove box. They delivered it to my house about 7PM. You need better quality control with your detailer and better phone service. More

by TKT TO RYD Verified Customer Verified Customer

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Quick fix They fixed the problem quickly and thoroughly and had my beautiful Mercedes cleaned and back to me in one day,top notch Dealer,I’ll be doing business They fixed the problem quickly and thoroughly and had my beautiful Mercedes cleaned and back to me in one day,top notch Dealer,I’ll be doing business there and recommending them More

by jackreagans Verified Customer Verified Customer

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