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Ken Dunaway
469 Reviews
469 Reviews
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469 Reviews of Ken Dunaway
July 15, 2020
Busted flat on I-53 Got my tire repaired right after my unfortunate encounter with a Chicagoland pothole. Got me in right away and repair was straightforward with no su Got my tire repaired right after my unfortunate encounter with a Chicagoland pothole. Got me in right away and repair was straightforward with no surprises. Thank you, Ken. More
by EMIKE123
Verified Customer
July 15, 2020
Service Ken Dunaway You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesom You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesome service through him. Main reason I come there. More
by LUTHRA.A
Other Employees Tagged: Ricky Pena, Tom Lood , Prem Parikh, Tony Patel, Working with these 2 employees also.
July 03, 2020
During this crazy time it was comforting to be able to have my car serviced so professionally without a glitch or concern. Thanks to the service people for the quick turnaround and seamless attention to d have my car serviced so professionally without a glitch or concern. Thanks to the service people for the quick turnaround and seamless attention to detail More
by ELLENSUE2
July 01, 2020
Excellent service! Your service was excellent! Jim Link, Cindi Link, Ken Dunaway were exceptional!!! Thank you so much for taken care of my car and being so helpful! Your service was excellent! Jim Link, Cindi Link, Ken Dunaway were exceptional!!! Thank you so much for taken care of my car and being so helpful! More
by NatalieK
Other Employees Tagged: Oleg Shmuylovskiy, Cindi Link
June 30, 2020
Great experience! Ken and Eddie were great! My loaner was super clean and match my exact model that was being serviced. Giving overall experience a top rating. super clean and match my exact model that was being serviced. Giving overall experience a top rating. More
by RGOONE
Other Employees Tagged: Eddie Garcia
June 30, 2020
2020 E350 This is our sixth MB and fourth with Oleg. Dealership is always clean and Oleg most professional. Service is 5 star and Ken Dunaway the most attenti This is our sixth MB and fourth with Oleg. Dealership is always clean and Oleg most professional. Service is 5 star and Ken Dunaway the most attentive and excellent advisor. More
by Bholdings
Other Employees Tagged: Oleg Shmuylovskiy , Damien Galvin
June 20, 2020
Very pleased with service and my sales contact. Have been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Tom Lood, Eddie Garcia, Cindi Link , Prem Parikh
June 16, 2020
This was my first experience with Autohaus on Edens Service. Overall, I would say the experience was solid and I would return. I gave 4 stars instead of 5 because my estimated time to completion was mi Service. Overall, I would say the experience was solid and I would return. I gave 4 stars instead of 5 because my estimated time to completion was missed because the dealership was so busy. While that piece is understandable, I was not notified that I would be without my vehicle one additional night until I called/texted the dealership at the end of the day (5:30p) to pick up my car. However, Ken agreed there was a lack of communication and addressed it by compensating me with a light discount on my purchased products and services. I liked Ken and would work with him again. The services performed were top notch and the car is running perfectly - as expected by taking the car to a Mercedes dealership. In sum, the experience was a very good one but could have been excellent had communication been more fluid. More
by Tim
June 04, 2020
Ken is customer service on steroids. One of our vehicles needed more work than anticipated and he walked me through options. I know I can always trust him and the Autohaus team. needed more work than anticipated and he walked me through options. I know I can always trust him and the Autohaus team. More
by Giglio
Other Employees Tagged: Cindi Link, Ryan Mulhern
May 26, 2020
service experience was easy and efficient Ken does a great job-enjoy working with him-makes the process easy and is very responsive. service department does a good job whenever I need anythin Ken does a great job-enjoy working with him-makes the process easy and is very responsive. service department does a good job whenever I need anything More
by KBRUCH
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