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Ken Dunaway
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410 Reviews
410 Reviews
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410 Reviews of Ken Dunaway
October 04, 2019
GREAT Love Autohaus...service is fabulous!!!! ADORE KEN!!!FRIENDLY, ALWAYS CLEAN ..EVERYONE IS SO VERY FRIENDLY AND HELPFUL! WOULD NOT GO ANYWHERE ELSE!!!My Love Autohaus...service is fabulous!!!! ADORE KEN!!!FRIENDLY, ALWAYS CLEAN ..EVERYONE IS SO VERY FRIENDLY AND HELPFUL! WOULD NOT GO ANYWHERE ELSE!!!My car is always perfect! More
by lindakarm3638
Verified Customer
Helpful 
October 04, 2019
Service review Very pleased. Service completed as promised. Friendly staff!! I would recommend this service department to other Mercedes Benz drivers. Thank you for Very pleased. Service completed as promised. Friendly staff!! I would recommend this service department to other Mercedes Benz drivers. Thank you for your good service. More
by SKLTD
Other Employees Tagged: Cindi Link
October 04, 2019
Great Customer Service 2nd time bringing my car in and everything was great. Great customer service plus my car was done in a timely manner as promised. Check in and check o 2nd time bringing my car in and everything was great. Great customer service plus my car was done in a timely manner as promised. Check in and check out was quick and easy. More
by RSHAH816
October 03, 2019
Great service! Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if it was. He’s been very helpful and accommodating and I have referred friends who own Mercedes products to him. Dale Roberts More
by DALE23
September 18, 2019
Excellent service Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessar Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessary requirements to represent the Mercedes team. More
by CWB
September 17, 2019
Ken was great. So were his colleagues I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and pr I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and professional. I could not ask for a better experience. More
by FLOYD.MANDELL
Other Employees Tagged: Prem Parikh
September 12, 2019
7yo car needed some tlc We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconv We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconvenience and they kept us up-to-date on when and what was going on. More
by IDZ317
Other Employees Tagged: Tom Lood , James Riley
September 03, 2019
Annual service and a tire leaking air. Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved the issue to my satisfaction after I brought it back and I have had no further issues. More
by JTONE0
September 02, 2019
Always concerned I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just ano I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just another car owner. Cindi Link is always personable and cheerful. No matter how busy they are I never feel hurried or see them stressed. More
by slw57
Other Employees Tagged: Cindi Link , Prem Parikh, Alla
August 30, 2019
Great team! Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi took care of everything I needed. They stayed in touch throughout the day and resolved my issues. Cindi took the time to connect my bluetooth and make sure I was comfortable in the vehicle. Each time I'm there, every single employee who crosses my path makes eye contact, says hello, holds the door open...Autohaus on Edens has managed to find crew/team members who know what customer service is all about. More
by PamThurston
Other Employees Tagged: Cindi Link
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