Ken Dunaway | Page 38

Excellent service Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessar Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessary requirements to represent the Mercedes team. More

by CWB Verified Customer Verified Customer

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Ken was great. So were his colleagues I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and pr I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and professional. I could not ask for a better experience. More

by FLOYD.MANDELL Verified Customer Verified Customer

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7yo car needed some tlc We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconv We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconvenience and they kept us up-to-date on when and what was going on. More

by IDZ317 Verified Customer Verified Customer

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Annual service and a tire leaking air. Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved the issue to my satisfaction after I brought it back and I have had no further issues. More

by JTONE0 Verified Customer Verified Customer

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Always concerned I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just ano I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just another car owner. Cindi Link is always personable and cheerful. No matter how busy they are I never feel hurried or see them stressed. More

by slw57 Verified Customer Verified Customer

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Great team! Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi took care of everything I needed. They stayed in touch throughout the day and resolved my issues. Cindi took the time to connect my bluetooth and make sure I was comfortable in the vehicle. Each time I'm there, every single employee who crosses my path makes eye contact, says hello, holds the door open...Autohaus on Edens has managed to find crew/team members who know what customer service is all about. More

by PamThurston Verified Customer Verified Customer

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routine service Ken was excellent in describing the options and what needed immediate attention. He also offered price estimates for future work. I do not have any o Ken was excellent in describing the options and what needed immediate attention. He also offered price estimates for future work. I do not have any other comments (25 words are not necessary!) More

by AMELIA_MALICK Verified Customer Verified Customer

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Regular 40,000 mile service plus extra work I always receive great service from Autohaus on Edens and Service Writer Ken Dunaway who handles my account. In this case, I was met immediately at m I always receive great service from Autohaus on Edens and Service Writer Ken Dunaway who handles my account. In this case, I was met immediately at my car when I drove in to one of the service bays by Mr. Dunaway. The order was prepared quickly and I was on my way in a short time with a 2019 low mileage (3,000 miles) loaner of the same model S as my vehicle. As always, I received a text estimate soon after and the final bill did not exceed the estimate. My car was ready when promised. More

by DALEPINKERT Verified Customer Verified Customer

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Very efficient I loved having the Lyft service door to door after the drop off and when my car was ready. As always the set to the car was great and it came back cl I loved having the Lyft service door to door after the drop off and when my car was ready. As always the set to the car was great and it came back clean. More

by BEH60 Verified Customer Verified Customer

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Typical service at 40K miles Ken D. is the best ever - gets me in and out and finishes the work on a timely manner! He rocks! Been seeing Ken for awhile now and he is by far the b Ken D. is the best ever - gets me in and out and finishes the work on a timely manner! He rocks! Been seeing Ken for awhile now and he is by far the best I have ever had - really good guy and really cares. More

by CJOHNSEN0 Verified Customer Verified Customer

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