Ken Dunaway | Page 40

Outstanding service Ken Dunaway and the Autohaus service pros area No. 1 in my book. Ken stays in communication with me on service calls and arranges loaners when I need Ken Dunaway and the Autohaus service pros area No. 1 in my book. Ken stays in communication with me on service calls and arranges loaners when I need him. The Autohaus service department is the best I've encountered in 54 years of driving. This department on its own will keep me buying Mercedes automobiles. Trust is everything. Kudos to Ken Dunaway. Thank you. More

by LoveMyMercedes Verified Customer Verified Customer

Report | Print

Found the problem and corrected it efficiently They have always been able to meet my schedule and corrected the issue. My representative in the service department, Ken, is a pleasure to deal with!! They have always been able to meet my schedule and corrected the issue. My representative in the service department, Ken, is a pleasure to deal with!! More

by JUDY1807 Verified Customer Verified Customer

Report | Print

great service again at Autohaus As always, Ken Dunaway did an excellent job as the service liaison for me at Autohaus. He kept me up to date on what was happening and when things wo As always, Ken Dunaway did an excellent job as the service liaison for me at Autohaus. He kept me up to date on what was happening and when things would be completed. More

by RSDrake Verified Customer Verified Customer

Report | Print

Not impressed with service experience A service that was supposed to be rather quick turned into a 2 day ordeal because the service department overbooked. This was for a part that was bro A service that was supposed to be rather quick turned into a 2 day ordeal because the service department overbooked. This was for a part that was broken when I bought the car!! More

by JULIEKREITER Verified Customer Verified Customer

Report | Print

Great Experience! Tony made the process of buying a new car so pleasant. He was friendly, courteous and definitely understood our needs and wants. My husband and Tony made the process of buying a new car so pleasant. He was friendly, courteous and definitely understood our needs and wants. My husband and I are thrilled with our new car! More

by JULIEKREITER Verified Customer Verified Customer

Report | Print

Quick Response Tire Blowout Ken is very personable and always communicates the status of the work. I continue to come to this location because of my relationship with Ken. Ken is very personable and always communicates the status of the work. I continue to come to this location because of my relationship with Ken. More

by GPOULOS Verified Customer Verified Customer

Report | Print

Great job Ken Dunaway, Assistant Service Manager, has been very helpful. He gives me good advice and works hard to assure customer satisfaction. Prem Parikh ha Ken Dunaway, Assistant Service Manager, has been very helpful. He gives me good advice and works hard to assure customer satisfaction. Prem Parikh has also been very helpful. More

by Tom A Rothschild Verified Customer Verified Customer

Report | Print

Excellent service experience I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical issue. He related it accurately to his AMG tech and the issue was found and fixed in one visit. He worked with me verifying which service items to perform at this time. He called and updated me. Car was done on time and was spotless. 5 stars. More

by MUDCARGT Verified Customer Verified Customer

Report | Print

3 visits to fix same issue, almost 1 month in the shop In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eve In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eventually transmission replaced. Apparently alot of time to get Mercedes to accept their own extended warranty! On last visit, had routine maintenance (service A) performed. The rear tires were underinflated and the tire warning lights went on as I drove home! More

by no name Verified Customer Verified Customer

Report | Print

Excellent service by Ken Dunaway Ken Dunaway provides the excellent service that all dealerships should strive for. I always feel confident that my vehicles will be serviced correctl Ken Dunaway provides the excellent service that all dealerships should strive for. I always feel confident that my vehicles will be serviced correctly and promptly.. More

by CWB Verified Customer Verified Customer

Report | Print