Ken Dunaway | Page 40

Best experience ever! The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus fo The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus for service and sales. More

by KAREN.BURNS Verified Customer Verified Customer

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forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my 2018 C300 a one star rating. very nice car but safety options I ordered do not function. The service manager has been very cooperative but has no way to repair these issues. In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More

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Personalized service We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient. More

by Doc72 Verified Customer Verified Customer

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Perfect staff Helpful, good taking care of , good job, fast service, easy to get the loan car very convenient , recommend, I will get back to get the new car this C Helpful, good taking care of , good job, fast service, easy to get the loan car very convenient , recommend, I will get back to get the new car this Christmas thanks More

by RAMATHAIKITCHEN Verified Customer Verified Customer

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Ken Dunaway is very nice,friendly and very good with commun I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly what was wrong with my car . I would definitely recommend rhos dealership and Ken Dunaway. More

by YOCARMENUS Verified Customer Verified Customer

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EXCELLENT!! I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return to Mercedes & Autohaus was the service I had received over 7 years on my E350, specifically with Ken Dunaway. I conditioned my purchase this summer on being aligned with Ken again for service. He could not be more professional and responsive while also being very personable. And, the work by Autohaus' Service area is always top-notch. More

by JG Verified Customer Verified Customer

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Great service Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. More

by LICASG123 Verified Customer Verified Customer

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EXCELLENT AND PROFESSIONAL SERVICE TEAM Absolutely Love the Autohaus. The repairs are always done right the FIRST TIME and they ALWAYS accommodate my schedule. Also APPRECIATE getting a nice Absolutely Love the Autohaus. The repairs are always done right the FIRST TIME and they ALWAYS accommodate my schedule. Also APPRECIATE getting a nice Loaner! More

by KINGSABRYNA Verified Customer Verified Customer

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Great experience Service is very professional. Ken Dunaway listens, advises, and follows through with the servicing of my Mercedes Benz. I know that when I bring my v Service is very professional. Ken Dunaway listens, advises, and follows through with the servicing of my Mercedes Benz. I know that when I bring my vehicle in for service that the vehicle will be serviced confidently in a timely manner. More

by CWB Verified Customer Verified Customer

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Great Job Ken is extremely helpful and really cares about our cars the old ones and the new one. He and the team always go the extra mile to help - Excellent Se Ken is extremely helpful and really cares about our cars the old ones and the new one. He and the team always go the extra mile to help - Excellent Service More

by Millie12 Verified Customer Verified Customer

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