Ken Dunaway | Page 45

Service Ken Dunaway was very helpful and helped me save a lot money on the plugs change in my 2014 GL. The work is always complete from the first go. Ken Dunaway was very helpful and helped me save a lot money on the plugs change in my 2014 GL. The work is always complete from the first go. More

by Fmaqureshi2 Verified Customer Verified Customer

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Great Job Drop off was efficient . Loaner car was ready; Car was ready when promised. The pick up and payment was simple and efficient. Ken communicated clea,r Drop off was efficient . Loaner car was ready; Car was ready when promised. The pick up and payment was simple and efficient. Ken communicated clea,rly and accurately. More

by WGOODMAN36 Verified Customer Verified Customer

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Great experience with Autohaus service center. They changed brakes and rotors for my Audi Q 7 very professional. I will recommend this service and Prem ours service ad with Autohaus service center. They changed brakes and rotors for my Audi Q 7 very professional. I will recommend this service and Prem ours service advisor was awesome. More

by ADRIANBOTIS80 Verified Customer Verified Customer

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Outstanding Service as always. The Service Dept. at Autohaus is awesome. Ken Dunaway, my service advisor, is great. He keeps me informed all the way and makes sure I am pleased with The Service Dept. at Autohaus is awesome. Ken Dunaway, my service advisor, is great. He keeps me informed all the way and makes sure I am pleased with the service. More

by BEN.SHAMES Verified Customer Verified Customer

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Normal A service Short and sweet.On time and clean with no issues.i took it in early morning and was provided a loaner vehicle.Service was completed as promised and I Short and sweet.On time and clean with no issues.i took it in early morning and was provided a loaner vehicle.Service was completed as promised and I picked up the car early afternoon. More

by BOBDINEEN5111 Verified Customer Verified Customer

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Another great service experience at Autohaus Ken returned my call promptly, answered my questions regarding the warning alert in my car and helped schedule an appointment quickly. Ken was great i Ken returned my call promptly, answered my questions regarding the warning alert in my car and helped schedule an appointment quickly. Ken was great in dealing with the problem. The work was done quickly and on time. More

by RSDrake Verified Customer Verified Customer

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Great service I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! More

by PAULM396 Verified Customer Verified Customer

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Best experience ever! The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus fo The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus for service and sales. More

by KAREN.BURNS Verified Customer Verified Customer

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forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my 2018 C300 a one star rating. very nice car but safety options I ordered do not function. The service manager has been very cooperative but has no way to repair these issues. In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More

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Personalized service We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient. More

by Doc72 Verified Customer Verified Customer

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