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Ken Dunaway
476 Reviews
476 Reviews
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476 Reviews of Ken Dunaway
January 22, 2019
Routine maintenance On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Gre On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Great communication by service adviser Ken! More
by AFUSHI
Verified Customer
January 16, 2019
Pleasant experience My first visit to the service center and was happy with The experience. The car was serviced as described. No surprises. Gave a good loaner. My first visit to the service center and was happy with The experience. The car was serviced as described. No surprises. Gave a good loaner. More
by KHALID698
January 10, 2019
Always so easy to come here for service , This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, Ken and Cindi are always a plesure to work with! More
by KARENRISHDESIGNS
Other Employees Tagged: Cindi Link
January 10, 2019
Recommend AonE Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my sched Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my schedule. Sales experience was for me always very pleasant and efficient. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Tom Lood, Eddie Garcia, Cindi Link , Mary Costello, Prem Parikh
January 09, 2019
Autohaus on Edens - First Class Service and Communication I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately gr I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately greeted by Julie Michel and the professional and courteous staff who provide first class service and communication from the beginning to the end of my service journey. Tom Lood, Ken Dunaway, and Eddie Garcia are all extremely knowledgeable and transparent when communicating service options, cost and alternative transportation while my car is being serviced. I never have felt pressured or misinformed and the service experience is exactly what you would expect it to be from Mercedes Benz. More
by CHRISHIXON7
Other Employees Tagged: Tom Lood, Eddie Garcia , Julie Michel
January 08, 2019
Comfortable and trustworthy Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years a Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years and always reccomend them to my friends! More
by smilequeen
January 08, 2019
Plenty of gratuitous lip service but no follow through. I had two issues with my newly purchased car. After four trips to the service department and several weeks in total with my car gone in for service, m I had two issues with my newly purchased car. After four trips to the service department and several weeks in total with my car gone in for service, my car remains with the same two issues. They were unable to repair either issue and most often did not call me back when they said they would. So, I am now left with a new car that is not repaired and they appear to have washed their hands of me. This forces me to take it up with the general manager and to seek legal counsel. What should have been a wonderful and pleasant experience, driving my new Mercedes Benz has turned into a nightmare. More
by SD
Other Employees Tagged: Ernie Bonilla, Prem Parikh, Rick Patel
January 07, 2019
Excellent and quick service I came in with a deflated tire and it was taken care of quickly. Everyone was helpful as always and there was a loaner vehicle available so I could g I came in with a deflated tire and it was taken care of quickly. Everyone was helpful as always and there was a loaner vehicle available so I could get on with my day. When I came back my car was cleaned and ready to go. :) More
by SHARIHARTMAN
Other Employees Tagged: Cindi Link , Ernie Bonilla
January 04, 2019
Best service deptartmenr Ken has been my go to person st the Autohaus service department for the past few years. he is by far the best. I am turning in my Mercedes and will mi Ken has been my go to person st the Autohaus service department for the past few years. he is by far the best. I am turning in my Mercedes and will miss the top notch customer service here More
by JENKIMPARK
January 01, 2019
Awesome Best service ever. Ken Dunaway is the best service guy you can work with. He is the reason I go to this place. I really recommend him highly Best service ever. Ken Dunaway is the best service guy you can work with. He is the reason I go to this place. I really recommend him highly More
by MIKKAELA77
Other Employees Tagged: Ken Dunaway
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