Ken Hanscom | Page 6

Very professional stuff, great service, always on time. As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful More

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Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More

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Excellent service department that has kept our cars in shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. More

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been a satisfied customer of sales and service depts for over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. More

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Great and efficient customer service! They went out of their way to apply extra discounts and to make sure the service was top notch and done on a timely manner. their way to apply extra discounts and to make sure the service was top notch and done on a timely manner. More

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I have always had a good experience here with my service. Their staff is always knowledgeable, willing to listen to my concerns and follow through with good work. Their staff is always knowledgeable, willing to listen to my concerns and follow through with good work. More

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For my last Vehicle Service, I dealt with Rodney Rogers and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru always take care of their Customers! More

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Amazing, quick and efficient. Vitaly always does an amazing job and keeps me updated throughout the process. I've taken both of my cars here and always had a good experience. amazing job and keeps me updated throughout the process. I've taken both of my cars here and always had a good experience. More

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Came in to the dealer as the airbag light was on and Ac was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in t was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in to the waiting Room. Michael goodmen help me understand the issues that the car had and how they were going to be fixed. Informed me that it will take about A-day in order to get it fix. provided me with a rental car for A-day. Michael Goodman and Claudia Herrera are very friendly and attentive each time we come for service. More

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I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More

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