Ken Hanscom | Page 7

My service rep Vitaliy made the repair process very seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the great service. More

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Harry is just swell!! I always get treated like I'm the only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! More

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I've been bring my Subaru outback to this dealer since 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, the car is serviced at this dealer as scheduled I am under milage6and most of all that I just couldn't afford it after having major service on the car 3 weeks ago. He must have felt really bad for me. He went talked with the manager and she approved having the dealership assume the cost of the repair. I was so very happy. So Thank you Rodney, the manager and Herb Gorden Subaru. More

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Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

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Great Service at Herb Gordon Subaru I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to s I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to screw ups time and time again. It takes me a little longer to get to Herb Gordon but scheduling is easy and they always have a loaner car for me. There was a error in confirming my scheduled appointment during my last visit but service advisor Rodney Rogers took care of things getting my car in, arranging a loaner and even getting me a discount where he could. There are lots of choices for people to take their cars for service and occasionally mistakes happen. Rodney appears to have excellent customer service and problem solving skills. I'll keep going back to Herb Gordon. More

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Amazing Service!! Vitaliy is the BEST. I used to live by Herb Gordon Subaru and even since moving two states away I still bring my car to get serviced here when I’m vis Vitaliy is the BEST. I used to live by Herb Gordon Subaru and even since moving two states away I still bring my car to get serviced here when I’m visiting family. Vitaliy, Ken and Bob and their teams always take excellent care of me and my cars. Service is so great my family also has their cars serviced there as well. We’ve built an amazing relationship with the senior level staff over the last 11 years and will always continue to trust their service in the future. You can’t beat the no nonsense and great services. :-) More

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Top notch service I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with Rodney and Vitaliy and they have been fantastic. They truly make an effort to help me no matter what I come in for. I can't recommend them enough. More

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Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

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Clean and attentive You’re always welcomed with a smile and the option for doughnuts. The service representatives keep in touch and explain what’s needed (or not) clearly You’re always welcomed with a smile and the option for doughnuts. The service representatives keep in touch and explain what’s needed (or not) clearly. More

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Fantastic Service!! I rarely give anything 5 stars these days, but hats off to Ken Hanscom and the team that helped me the day before our vacation. I got locked out of my I rarely give anything 5 stars these days, but hats off to Ken Hanscom and the team that helped me the day before our vacation. I got locked out of my car and couldn't figure out what the heck was going on. I called Ken and he throughly walked me through getting into my car and deteriming the cause of the problem- a dead battery. Ken stayed on the phone and until the tow truck guy came and gave me a jumpstart so I could drive to the dealership and get a new battery installed. It was late in the evening and after the new battery was installed, they went ahead and did my 40k mile tune-up. Our car was in top notch condition when we left for our trip the next morning. Thank you Ken for all your help. I don't know what would have happened with you. -Tamara Bouret More

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