Ken King

I questioned the clarity to when my oil was scheduled to be changed. The sticker on the window said one thing, the Mazda app said another. The difference was promptly reconciled and service scheduled me 2-3 be changed. The sticker on the window said one thing, the Mazda app said another. The difference was promptly reconciled and service scheduled me 2-3 hours later for oil change. I believe the gentleman was Ken as Service Advisor. It was refreshing to be on the receiving end of sales and service communicate and problem solve in my behalf. I am not one to be in a hurry per se, rather, I want to get it right. Byers Mazda got it right. Ken looked at my app and pointed to the miles left before next oil change at 5,000 miles. Everything lined up. The thing I appreciate right up there with kindness is the effort to answer questions that may come up. If the person doesn’t know they get someone that does. I am one who reads and wants to know the details. I told Rusty, I am fairly analog, coming from a gas only Mazda 6 turbo. I didn’t see if service checked for software updates. Perhaps none needed. I would like to know how I would be notified. I don’t want to be tardy. People don’t have to be nice. I appreciate that the Mazda team is nice to all of us. People buy you before we buy it. I buy that they are trying very much to make my day, so to speak, of which I am grateful. The bottom line, Byers is a fit for me at this point. If you are anyone like me. It will be a good fit for you too. More

by Dr. L. Mark Hensley Verified Customer Verified Customer

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Professional, efficient easy to deal with I liked the ease of scheduling and the text reminders ease of scheduling and the text reminders More

by jkmergler Verified Customer Verified Customer

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Everything was great! In and out in a timely manor. $106 to install a $20 air filter was kinda crazy but I’ll just do it myself! In and out in a timely manor. $106 to install a $20 air filter was kinda crazy but I’ll just do it myself! More

by mikejames3526 Verified Customer Verified Customer

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First of all, I believe I have already responded to a survey so being asked the same things tends to rub me the wrong way. The service was excellent, expedient, and communication was very clear and succi survey so being asked the same things tends to rub me the wrong way. The service was excellent, expedient, and communication was very clear and succinct. More

by Lal02 Verified Customer Verified Customer

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I like how they do a video of the Walkabout under the the car explaining what needs to be replaced or may need something in the near future. Stevie is the absolute best car explaining what needs to be replaced or may need something in the near future. Stevie is the absolute best More

by marshais Verified Customer Verified Customer

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I did a survey through email that should have everything I do not want to I do not want to More

by GAST_13 Verified Customer Verified Customer

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The dealership is spotless and the waiting area was very comfortable with a tv and snacks. The oil change and general inspection itself seemed very thorough. comfortable with a tv and snacks. The oil change and general inspection itself seemed very thorough. More

by kakeys28 Verified Customer Verified Customer

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Great people great service great leadership a competitive price for very good product value added price for very good product value added More

by scortman6 Verified Customer Verified Customer

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I had an excellent experience experience! I had an excellent experience with all associates. On time. I had an excellent experience with all associates. On time. More

by sylhaykirk Verified Customer Verified Customer

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This is my fourth Mazda and I have brought all four Mazdas to BYERS MAZDA for service. This last Mazda3, I ended up purchasing at the end of the lease because I absolutely loved it so much. I’m going t Mazdas to BYERS MAZDA for service. This last Mazda3, I ended up purchasing at the end of the lease because I absolutely loved it so much. I’m going to be continuing to bring it to BYERS MAZDA because of the great service, ability to schedule appointments, the video taken of my car during service, and thorough inspection.I can make a phone call to Kenny or another technician at Byers service and get a question answered about my car if needed. More

by bragg Verified Customer Verified Customer

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