Ken Martin
Ken Martin at Toyota of Rockwall

Ken Martin | Page 7

Toyota Brand Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.8
107 Reviews

Employee Video

4.8

107 Reviews

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107 Reviews of Ken Martin

August 24, 2023

Dealership Rating
Employee Rating

Your service team needs training. I was not impressed at all. I'm currently seeking another Toyota Dealership to service my vehicle in the future. More

by smithjeff8844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephanie

Aug 27, 2023

Toyota of Rockwall responded

Jeff, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 19, 2023

Dealership Rating
Employee Rating

I’m disappointed with the company Toyota for going the cheap route as far as the glove box no lining , no lining for the secret compartment when I’ve always had a Camry that had these things and not to me More

by Sherry.mills
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd, James Brown

Jul 20, 2023

Toyota of Rockwall responded

Thanks for your review, Sherry. We are glad that we had the opportunity to work with you. We apologize that you're not completely thrilled with your new vehicle. Please let us know if there's anything else we can do for you.

June 02, 2023

Dealership Rating
Employee Rating

Great place a d always friendly and helpful. We could go to a closer dealer but keep coming back! More

by john@widemanfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Delavega, Kevin McGuire, Carl David

Jun 03, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, John, and we look forward to working with you again.

May 13, 2023

Dealership Rating
Employee Rating

Everyone was helpful & nice. Got the new fob programmed as quickly as possible. I’ll be back.when needed for service there. More

by GENE968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott , Joey Desrosiers, Becca Scott, Scott Smith

May 14, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 18, 2023

Dealership Rating
Employee Rating

Service was quick and excellent , Mick was great could not of ask for any better experience More

by lwwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott , Joey Desrosiers, Lonnie Wade

Mar 19, 2023

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 04, 2023

Dealership Rating
Employee Rating

Great Services! Knowledgeable. Friendly. Helps you get what you need. Makes car buying as painless as it can be. More

by JSeif
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd, James Brown

Feb 05, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Oscar and our team. We're glad to hear we delivered such a great experience!

January 26, 2023

Dealership Rating
Employee Rating

Great customer experience purchasing our RAV4 Hybrid XLE Premium. Ken, James, Glen, and Oscar were all very helpful and knowledgeable of Toyota products. Ken would give us weekly updates on the status of ou More

by JMRAYYAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Coy , Oscar Boyd, James Brown

Jan 27, 2023

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new RAV4, and don't hesitate to reach out if you need anything else.

January 08, 2023

Dealership Rating
Employee Rating

Everyone was helpful. Ken Martin, Glenn Coy and Scott Smith were patient professional. We always take our cars to Toyota Rockwall. More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Coy , Scott Smith

Jan 08, 2023

Toyota of Rockwall responded

Richard, Thank you so much for choosing Toyota of Rockwall! Congrats on your new purchase, and let Ken, Glenn, and Scott know if we can be of any more assistance!

November 23, 2022

Dealership Rating
Employee Rating

This dealership went the extra mile to help me get my new car. They were very helpful getting me the financing that made buying my car very easy and quick. I was in and out within 30 minutes. Thanks to all t More

by travissmithlll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd, Brae Dunn

Nov 23, 2022

Toyota of Rockwall responded

Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 07, 2022

Dealership Rating
Employee Rating

They make everything in their power to make you feel great and that is what we want. More

by Raul
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmelo Adorno

Nov 07, 2022

Toyota of Rockwall responded

Raul, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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