Ken Martin | Page 6

Friendly servant oriented quicker than dealers we’ve had before on the paperwork to close our purchase from COO to Ken to Courtney to Scott. Outstanding!!!!’ before on the paperwork to close our purchase from COO to Ken to Courtney to Scott. Outstanding!!!!’ More

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I had issues with my original Brand new purchase. Within a little over a week, I did get a new vehicle, but I was not happy with the experience. In addition, I had to continue to reach out to Toyot Within a little over a week, I did get a new vehicle, but I was not happy with the experience. In addition, I had to continue to reach out to Toyota ( not Toyota being proactive and reaching out to me) in order to get my billing established correctly and to have someone send my new license plates. Not at good experience at all considering that this was my 5th Toyota that I purchased and third at this dealership. More

by BAZANJB Verified Customer Verified Customer

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5 Star sales team. Very patient with us. With so many cars to choose from I changed my mind several times during the week. The sales team was very understanding and went above and beyond to With so many cars to choose from I changed my mind several times during the week. The sales team was very understanding and went above and beyond to make sure that the car was exactly what we wanted and that we would love it for years to come. My husband and I have already told many people we know about the great experience we had there and encourage them to drive out of the metroplex to save serious dollars and still get everything they want in a new car. We are very happy customers! More

by JPSD Verified Customer Verified Customer

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Friendly, helpful employees Everyone we saw was eager to help us, offering us water, coffee, anything else? Kenneth was patient when I had to look up answers to his questions on Everyone we saw was eager to help us, offering us water, coffee, anything else? Kenneth was patient when I had to look up answers to his questions on my telephone, and Scott looked for the best loan to fit my budget. Overall, I am very pleased with my experience at Toyota Of Rockwall. More

by DENTAL_LADY2002 Verified Customer Verified Customer

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Great deal and friendly service. They worked with me in many ways to help me find my new car. They were fair honest and helped me feel at ease. CORY AND Kenneth are great. They worked with me in many ways to help me find my new car. They were fair honest and helped me feel at ease. CORY AND Kenneth are great. More

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Easy experience The salesmen were easy going, no high pressure or back and forth. Finance did a great job at explaining everything and the detail guys made the truck The salesmen were easy going, no high pressure or back and forth. Finance did a great job at explaining everything and the detail guys made the truck look great. More

by CHADBRADWELL69 Verified Customer Verified Customer

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Absolutely fantastic!! I had a wonderful experience at Toyota of Rockwall! My intention was to JUST look around at a couple vehicles and ended up leaving in a beautiful RAV4 I had a wonderful experience at Toyota of Rockwall! My intention was to JUST look around at a couple vehicles and ended up leaving in a beautiful RAV4!! The salesman and other staff were absolutely wonderful! Very very very satisfied! More

by KRISTIN_BEIERSCHMITT Verified Customer Verified Customer

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Fantastic! 2 vehicles purchased My husband and I were planning to buy 2 from Toyota of Rockwall because we had purchased a car there in 2017. We met Ken Martin and he spent a lot of My husband and I were planning to buy 2 from Toyota of Rockwall because we had purchased a car there in 2017. We met Ken Martin and he spent a lot of time with us to make sure we found vehicles we would be happy with. He was very patient and so helpful that we decided to buy both vehicles from him. He is the best salesperson I’ve worked with and we will continue to buy all our cars from him. Every question we had was answered and he walked us through the whole process. Wonderful salesperson! Terry Pierson was our finance manager in 2017 and again this time. He remembered us after all this time! He took his time going over our paperwork with us and answered all of our questions. He said if we had any further question to just give him a call. If we could choose who our finance manager could be we would pick Terry every time. My husband and I wouldn’t want to work with anyone else. We are Toyota of Rockwall customers for life More

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Good and Bad For a vehicle purchase the process went fairly quick and smooth. Found the vehicle online and visited the dealership early Saturday. Met with Ken Ma For a vehicle purchase the process went fairly quick and smooth. Found the vehicle online and visited the dealership early Saturday. Met with Ken Martin at the door and did not stop until complete of sale. Only had to wait for a very short period of time. Negative, which probably applies to most dealerships, is that price, payments, etc was agreed then in the last meeting with finance, monthly payment increases due to warranties, gap and other extras. While Joey Desrosiers did a great job in explaining and going over the options, I still felt a little pressured to commit after several hours in the dealership. Also, once paperwork and sale was complete it was like I was directed to the new vehicle and on my own to transfer any belongings to the new vehicle. Basically customer service stopped and sales team was on to the next prospect. More

by INSPECTIONS.UNLIMITED Verified Customer Verified Customer

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Vehicle add on/ upgrades during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete the during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete these upgrades. Still not done. I continue to get false hope when bringing in my vehicle. Needless to say, I regret purchasing the new tundra from my old tundra. Just not worth the hassle. Please make sure your salesman understands and that your request can be accomidated. More

by JHARMON2020 Verified Customer Verified Customer

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