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Ken Mercer

Overview Reviews (158) Inventory (353)

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Ken Mercer

Ken Mercer | Page 13

Sales Associate - Call Me Direct - 410-840-5359

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.

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5.0

158 Reviews

Overview Reviews (158) Inventory (353)

Dealership Experience

5 yrs, 5 mos

Specialties & Trainings

100% Honda Trained - 100% Dealer Rater Trained

5.0

158 Reviews

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158 Reviews of Ken Mercer

November 21, 2021

Dealership Rating

Employee Rating

Outstanding experience working with Ken. Professional with a highly personal touch. Thanks Ken Great Ridgeline with a highly personal touch. Thanks Ken Great Ridgeline More

by mike.trimble15

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jared Wright

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Nov 23, 2021 -

Heritage Honda Westminster responded

Hi Mike, we're happy you found Ken to be so supportive during your experience here at Heritage Honda Westminster. We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2021

Dealership Rating

Employee Rating

Ken Mercer was very helpful and very responsive to me during this process. It was a pleasure working with him. during this process. It was a pleasure working with him. More

by Deb Brown

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 16, 2021 -

Heritage Honda Westminster responded

Hi Deb, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Westminster! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 02, 2021

Dealership Rating

Employee Rating

"Highly Recommend!"Ken was great to work with and really "Highly Recommend!" Ken was great to work with and really went above and beyond to secure my desired car. He also kept me well informed along the way "Highly Recommend!" Ken was great to work with and really went above and beyond to secure my desired car. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. More

by seymourstow1

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 03, 2021 -

Heritage Honda Westminster responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 02, 2021

Dealership Rating

Employee Rating

Honest friendly competent service My second Honda this Honest friendly competent service My second Honda this 3 Ken truly strives solve your problem. Honest friendly competent service My second Honda this 3 Ken truly strives solve your problem. More

by Barrym08

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 03, 2021 -

Heritage Honda Westminster responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 02, 2021

Dealership Rating

Employee Rating

What a pleasure to work with Ken. He went above and beyond to make sure I got the vehicle I wanted even when inventory was low. He went as far to contact several other dealerships until they located th beyond to make sure I got the vehicle I wanted even when inventory was low. He went as far to contact several other dealerships until they located the car I wanted and had it delivered within a few days. He is personable, honest and respectful of your time. He is most deserving of a 5/5 star rating. More

by Carrie

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chloe Ford, John Schoppert

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October 28, 2021

Dealership Rating

Employee Rating

They did an Awesome job giving me more for my trad in vs Carmax and the guys across the stree from car max). This is a great place to make a deal for a car. Even in this market. Ken and Jared were phen Carmax and the guys across the stree from car max). This is a great place to make a deal for a car. Even in this market. Ken and Jared were phenomenal to work with. More

by Jim

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jared Wright

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Oct 29, 2021 -

Heritage Honda Westminster responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 26, 2021

Dealership Rating

Employee Rating

Kenneth and Gregg are wonderful!! This is my second amazing experience I’ve had with this dealership. amazing experience I’ve had with this dealership. More

by rrohe91

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 27, 2021 -

Heritage Honda Westminster responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2021

Dealership Rating

Employee Rating

Best experience ever! No stress or pressure. Price I wanted! I’m extremely happy ♥️🙏 and appreciate the OUTSTANDING customer service! Would 100% refer someone to Ken Mercer. Thank you for EVERYTHING!! wanted! I’m extremely happy ♥️🙏 and appreciate the OUTSTANDING customer service! Would 100% refer someone to Ken Mercer. Thank you for EVERYTHING!! More

by Erika

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Schoppert, Warren Tsang

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Oct 25, 2021 -

Heritage Honda Westminster responded

Hi Erika, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2021

Dealership Rating

Employee Rating

Had an amazing experience there. Kenneth was extremely helpful and professional. Highly recommend this dealership. helpful and professional. Highly recommend this dealership. More

by Mohammed

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 18, 2021 -

Heritage Honda Westminster responded

Hi Mohammed, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the recommendation, and have an amazing day!

October 07, 2021

Dealership Rating

Employee Rating

I am very pleased with my car buying experience. The team worked hard to make sure I was satisfied! I highly recommend this dealership. worked hard to make sure I was satisfied! I highly recommend this dealership. More

by MsChanel

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Christopher Felker, Gregg Smith

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Oct 08, 2021 -

Heritage Honda Westminster responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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