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Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore | Page 15

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

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218 Reviews of Ken Moore

November 08, 2021

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Employee Rating

Despite only having one tech available, they did a good job. Nice people to deal with and provided transportation back to my office. More

by GS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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Nov 08, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2021

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Employee Rating

I have never been treated more poorly by a car dealership in an attempt to make a service appointment. it was actually abusive. I’m less likeky to purchase a FIAT in future as a result, unless I move to anot More

by Paulo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien , Receptionist - female THE WORST.

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Nov 24, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, Paulo, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 28, 2021

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Employee Rating

Ken, the Maserati service manager, was a huge help in answering all my questions regarding my recent Maserati Grand Turismo Sport. I’m very satisfied in the service / work performed at a reasonable cost More

by XN9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 28, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Ken and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 28, 2021

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Employee Rating

Everything was great but they forgot to put my tire pressure caps back on my car. More

by Ti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 28, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 21, 2021

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Employee Rating

I was able to schedule my maintenance quickly and was able to get a loaner car which is always so helpful!! Ken was great! More

by DAVIDEKIMMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 21, 2021

Santa Monica Maserati Alfa Romeo responded

David, Thank you for taking the time to share your feedback with us. Ken and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2021

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Employee Rating

Good coffee. Service people looked fir lost hearing aid. Felt bad oil change cost $600 for car driven 3500 miles More

by skarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Porter helped look fir lost hearing aid

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Oct 21, 2021

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We are always happy to assist our customers when they are with us and happy to help locate the missing hearing aid, Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

October 20, 2021

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Employee Rating

Ken was great ! He is very customer oriented and keep me in the loop at all times More

by rma0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Oct 21, 2021

Santa Monica Maserati Alfa Romeo responded

We appreciate your business, Ken and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance!

October 11, 2021

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Employee Rating

My service advisor Ken is extremely excellent, honest and very knowledgeable. I will return S More

by cssc645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Oct 11, 2021

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Ken was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

October 09, 2021

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Employee Rating

Pedro was fantastic , very helpful and knowledgeable . Ken who I normally deal with also does a fantastic job . Give them both promotions and a big pay raise , thank you Vinny F. More

by VINNY.F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

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Oct 10, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

October 05, 2021

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Employee Rating

My experience was top notch. Ken was my service specialist. From the moment I pulled up with my car until I picked it up after it had been serviced, I received first class service. Ken and his team More

by koretzfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal

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Oct 05, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear Ken and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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