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Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore | Page 16

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

Write a Review

218 Reviews of Ken Moore

October 05, 2021

Dealership Rating
Employee Rating

They never tell you anything about what's going on with the car it's like a mystery More

by Yalemw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien, Pedro Leal

Helpful
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Oct 23, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 02, 2021

Dealership Rating
Employee Rating

Professional Reliable Responsible and the best people to get the job done with no worry More

by Papi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal , PARTS DEPARTMENT

Helpful
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Oct 03, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

October 01, 2021

Dealership Rating
Employee Rating

Pedro is and continues to be very helpful and the lovely lady outside, that coordinates everything, is wonderful. More

by TORONTO200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Helpful
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Oct 03, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Pedro and our team. We're glad to hear we delivered such a great experience!

September 30, 2021

Dealership Rating
Employee Rating

I am so impressed with this dealership. Even tho I drive an inexpensive little fiat and I'm surrounded by expensive Maseratis, no one ever makes me feel less valued as a client. More

by SACOJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal , The female greeter

Helpful
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Oct 01, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 26, 2021

Dealership Rating
Employee Rating

The car was late by 15 days with numerous delays and false promises. Was quoted 5 days More

by Scott Hartman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Oct 13, 2021

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear about your experience, Scott, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to contact you if you'd be willing to discuss this in more detail.

September 24, 2021

Dealership Rating
Employee Rating

Ken is very professional and courteous. Really listened to us. A pleasure to do business with. More

by WPATTERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Acevedo, Frank Cook, Ross Samya

Helpful
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Sep 26, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

September 24, 2021

Dealership Rating
Employee Rating

I had the worst experience @ Santa Monica Maserati. I was charged3200+ Still not fixed boo More

by FRANKYECAMPBELL69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien, Pedro Leal

Helpful
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Oct 11, 2021

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear, Frankye, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 15, 2021

Dealership Rating
Employee Rating

Although I believe the overall service cost is too expensive, the enployeesI worked with did a very fine job More

by JEFFTHEMICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 16, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you, Jeff, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 15, 2021

Dealership Rating
Employee Rating

The advisor Kevin was helpful .. been to different dealerships and this one is spectacular .. the technician was amazing taking care of my vehicle More

by Olivares.andres09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Helpful
Report | Print
Sep 16, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear Kevin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 12, 2021

Dealership Rating
Employee Rating

Friendly, knowledgeable and very accessible. Could not ask for more. This is from being greeted to very knowledgeable service advisor to the minute I paid my bill and left. I am in hospitality so these More

by mdg_nyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Helpful
Report | Print
Sep 12, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

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