Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore | Page 2

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

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218 Reviews of Ken Moore

March 18, 2023

Dealership Rating
Employee Rating

Service was quick and everyone was very friendly and helpful. Ken in service was awesome!! More

by katdalton_99
Service Price Transparency
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Recommend Dealer
Yes
Mar 20, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ken delivered such a great experience!

March 18, 2023

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Excellent service beyond my expectations, great job all around. I also liked how I was kept apprised on progress constantly. More

by TA
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Recommend Dealer
Yes
Mar 20, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 18, 2023

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Very helpful and friendly service. Casey was very proactive in getting my car fixed. Pleased with service. More

by NICOLECHIARI
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Recommend Dealer
Yes
Mar 20, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, Nicole, and for taking the time to leave us this wonderful feedback!

March 13, 2023

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Recommend with reservation. Parts were ordered and a call was to be made when received. The call was not made requiring follow up. Ken did a very good job on the service end. More

by CATCH35MOM
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Recommend Dealer
Yes
Mar 13, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 02, 2023

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Very helpful and courteous throughout the process. I would highly recommend them to anyone. Very satisfied. More

by danencell
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Recommend Dealer
Yes
Mar 03, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 01, 2023

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God pleasant experience overall. Well received. Easy process. Communication was great as well. Advisor was great. More

by KORDIANSH
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Recommend Dealer
Yes
Mar 01, 2023

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo!

February 25, 2023

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I i had horrible experience I made a deal witnessed and reorded the car was ready when I got there it was a Sunday night I waited quite a while for the fi nance guy he had me sign everything on a tablet af More

by DIS1766
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Recommend Dealer
No

Other Employees Tagged: Eric Martin, Paul Marino

Mar 01, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 25, 2023

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Ken was very accommodating and worked with me to get my car serviced before the warranty expired and over a holiday weekend. More

by Branden R
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Recommend Dealer
Yes
Feb 26, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2023

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My service advisor Ken Moore is such a great man he is being my service advisor for 25 years. I definitely recommend him . Pedro Pepa More

by OMEGA_APOLLYON
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Recommend Dealer
Yes
Feb 26, 2023

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

February 19, 2023

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Ken was our service representative and he was excellent. Courteous, professional and very complete in accomplishing all our goals More

by PASCUAL4
Service Price Transparency
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Recommend Dealer
Yes
Feb 19, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you! Ken and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

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