Ken Riley | Page 21

DON'T PRESUME ANYTHING WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTI WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTITUDE WAS AND HOW HE DID NOT RUSH US LIKE PAST EXPERIENCE. WE WERE ABLE TO MAKE AN OFFER THAT MANAGEMENT ACCEPTED AND FROM THERE KEN SAID WE WOULD BE VISITING A COUPLE MORE OFFICES TO COMPLETE THE DEAL. WE FIRST WAS MET WITH SOMEONE THAT EXPLAINED OUR MANUALS and WENT OVER THE OPERATION OF THE VEHICLE . SOON AFTER THAT WE WERE IN THE FINANCE OFFICE. THERE WE WERE SHOWN ON TABLE TOP REVIEW OF THE WARRANTIES. And SERVICE CONTRACTS. AT THE BOTTOM OF THE PAGE WAS A DOLLAR FIGURE. WE REVIEWED EACH AND CHOOSE THE BEST AS IT WAS ON A FEW DOLLARS MORE. WE DID NOT KNOW THIS DOLLAR FIGURE WAS THE AMOUNT OF THE PAYMENT FOR 72 MONTHS. DID NOT ASK ONLY ASSUMED THIS TO BE THE COST OF THE SERVICE PLAN WHICH WE THOUGHT WAS REASONABLE. WE CONTINUED TO GO OVER THE PAGE AFTER PAGE OF THE DOCUMENTS THAT NEEDED TO BE SIGNED. WITH LITTLE EXPLANATIONS. IF THERE WAS ANY IT WAS SHORT AND BRIEF LIKE THIS IS YOUR TIRE COVERAGE. THIS IS YOUR WINDSHIELD COVERAGE.. ETC. ETC. WE COMPLETED THE SIGNING AND THE DOCUMENTS WERE PRINTED AN PUT INTO AN ENVELOPE. WE DID NOT OR WAS NOT INTRODUCED TO ANY MANAGEMENT. WE WERE ESCORTED TO OUR NEW RIDE AND ON OUR WAY HOME. OUR SALESMAN KEN HELPED. KEN WAS A GREAT HELP. AFTER WE WERE HOME WE REVIEWED THE DOCUMENTS THIS IS WHERE WE HAVE A PROBLEM. OUR OUT THE DOOR FIGURE WAS ABOUT $9000 MORE THEN WE AGREED UPON WHEN WE MADE THE DEAL????? REVIEWING THE CONTRACT FOUND THE SERVICE CONTRACTS AND OTHER FEES THAT WERE NOT WHAT WE EXPECTED. WE WERE LOOKING FOR THE OUT THE DOOR FIGURE.... WE WENT BACK TO THE DEALER. KEN CONTACTED THE FINANCE OFFICE WE SAT DOWN TO GO OVER THE CONTRACT AGAIN.. THIS TIME WITH QUESTIONS. WE DECIDED TO CANCEL THE EXTENDED WARRANTIES AND OTHER FEES. THAT WERE ABOVE OUR OUT THE DOOR AGREEMENT. WE WERE TOLD THAT HE WAS NOT ABLE TO DO THIS NOW, HE WOULD HAVE TO WAIT 30 DAY UNTIL THE CONTRACT WAS FINALIZED? ???? BEFORE HE COULD MAKE ADJUSTMENTS?? IT HAD ONLY BEEN 24 HOURS SINCE WE WERE IN HIS OFFICE. THIS DON"T SEEM RIGHT AGAIN WE ARE ASSUMING HE IS TELLING US THE TRUTH. WE DON"T FEEL COMFORTABLE ABOUT THIS AND ARE HESITANT AS TO WHAT WE WILL BE TOLD NEXT. AGAIN WE DID NOT MEET ANY MANAGERS. WE FEEL WE ARE BEING LEAD DOWN THE WRONG PATH TO AN EXPENSIVE LEGAL BATTLE OVER THE CONTRACTS. FINANCE OFFICER WAS SHORT COMING IN BRIEFING THE CONTRACTS TO EXPLAIN EACH ONE TO OUR UNDERSTANDING. WE HOPE THIS WILL BE RESOLVED AFTER WE GO BACK TO THE FINANCE OFFICE HEN THE CONTRACTS ARE COMPLETED. More

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Best place EVER! Want a great experience go to this dealership! Wonderful experience from front to back couldnt be more happy with my buying experience here. I mean i Want a great experience go to this dealership! Wonderful experience from front to back couldnt be more happy with my buying experience here. I mean it go here! More

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Had a great experience at Planet Ford 59. Practically in and out. Salesman Ken was great, along with the rest of all that assisted me with my new F150. and out. Salesman Ken was great, along with the rest of all that assisted me with my new F150. More

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great service from start to finish. very helpful in sales, after market parts and service! Thank you for helping me find the truck I enjoy to drive everyday and ma from start to finish. very helpful in sales, after market parts and service! Thank you for helping me find the truck I enjoy to drive everyday and making my purchase a great experience! More

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Flawless Planet Ford continues to earn my business because of its incredible team. From the moment you enter their facility to well after you drive off in your Planet Ford continues to earn my business because of its incredible team. From the moment you enter their facility to well after you drive off in your new vehicle they are right there ensuring you are taken care of. Planet Ford is my and will remain my Ford Dealer.... More

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Ken Riley is the real deal! When I woke up Monday morning(04/22/19),I knew I had to say a prayer because the anxiety and fear of buying a new vehicle was haunting me like the pla When I woke up Monday morning(04/22/19),I knew I had to say a prayer because the anxiety and fear of buying a new vehicle was haunting me like the plague!But thanks to a friend's recommendation,I called Ken Riley up at Planet Ford in Humble and who knew less than two hours later,I would be driving off in a new car! He was so calm and cool until even sitting there going through the purchasing details,I could feel my stress level subsiding. Ken is a God send and I appreciate the fact that he listened to my needs over just trying to make a sale.I left PLanet Ford extremely satisfied! More

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Car of My Dreams Ken Riley and his trainee Mike did a great job helping me find the car of my dreams. When the car that I wanted wasn't on their lot, they went to the Ken Riley and his trainee Mike did a great job helping me find the car of my dreams. When the car that I wanted wasn't on their lot, they went to the Planet Ford in Spring to get the exact car that I wanted. Great customer service and they went above and beyond. Thanks Ken and Mike! More

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Great experiance with Ken. I have to give Ken 5 stars for all his efforts in finding the perfect car for us. Even though there was no race red mustang's on the lot, Ken was able I have to give Ken 5 stars for all his efforts in finding the perfect car for us. Even though there was no race red mustang's on the lot, Ken was able to find us a red California Special on another dealer's lot. The car is exactly what we were looking for, something special. We could not be more happy with our purchase. More

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Everyone was very friendly. I was satisfied with my experience and I purchased a car I like. I was shown all the features on my car. Which to me was inpressive. I was satisfied with my experience and I purchased a car I like. I was shown all the features on my car. Which to me was inpressive. More

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Surprisingly Easy & Pleasant Process Here are the major positives with the buying experience: 1) I phone shopped for several weeks. I asked drive-out price only. If I didn't get a driv Here are the major positives with the buying experience: 1) I phone shopped for several weeks. I asked drive-out price only. If I didn't get a drive-out price commitment over the phone, I would not do business with that dealership. Ken gave me a drive-out price over the phone with no qualifiers. And, when I went to the Planet Ford to drive the vehicle, the dealership honored the price given over the phone. I would have walked if the price changed, even in the slightest way. 2) Never felt pressured by Ken to make the buy commitment. He answered my questions and was extremely patient. 3) The post-commitment process was efficient and almost pain free as those things go. 4) Every person on the show room floor that I interacted with was pleasant and helpful. I assume most where salespersons. They all treated me as if I was their personal customer, even though they were not connected to this sale. It made a lasting impression. I applaud the culture that I experienced at Planet Ford. More

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