Ken Riley | Page 20

Service I have purchased 2 other trucks in past years from Randall Reed in Humble. Always I have been treated with respect and professionally from all at the I have purchased 2 other trucks in past years from Randall Reed in Humble. Always I have been treated with respect and professionally from all at the dealership. They have an excellent service department along with the sales group. More

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Took my suv in for service work and a inspection. Like always Rosie is amazing. If anyone is reading this see Rosie in the service dept. she’s the best!! always Rosie is amazing. If anyone is reading this see Rosie in the service dept. she’s the best!! More

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First Oil Change An appointment for changing oil in my new truck was provided quickly upon my request, and the service was done in a timely manner. By chance, I met K An appointment for changing oil in my new truck was provided quickly upon my request, and the service was done in a timely manner. By chance, I met Ken Riley (my sales person) in the snackbar area, and he took time to greet me, answer any new questions I might have after driving my truck 5000 miles, and , in general, to make my visit a pleasant one. More

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I called on Friday to make sure the truck was there. Ken Riley confirmed it, so I drove 2.5 hours to make the deal. I was not disappointed! Incredible experience all the way through! Thank you Planet Ford Riley confirmed it, so I drove 2.5 hours to make the deal. I was not disappointed! Incredible experience all the way through! Thank you Planet Ford! More

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Professionals From the selection and purchase of our new Ranger Lariat (Ken), to the “finishing touch” modifications we wanted (Kevin), we were working with experie From the selection and purchase of our new Ranger Lariat (Ken), to the “finishing touch” modifications we wanted (Kevin), we were working with experienced, confident professionals that gave us a fair deal on what we wanted. More

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Everyone from sales has o management was awesome. Sales director personally stepped in during financing and made sure i got everything i wanted. Ken Riley in sales was the best salesman ive ever dealt with director personally stepped in during financing and made sure i got everything i wanted. Ken Riley in sales was the best salesman ive ever dealt with More

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Been purchasing all vehicles from Planet 59. Many purchased thru KRiley. Been completely satisfied. Will continue to purchase from them in future!! They worked with me on a vehicle on another dealer purchased thru KRiley. Been completely satisfied. Will continue to purchase from them in future!! They worked with me on a vehicle on another dealer lot and was able to get it same day!! Great service. More

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My New F-150 This is not my first truck to purchase at Planet Ford. As always the staff is very pleasant and informative when purchasing a vehicle. The staff is al This is not my first truck to purchase at Planet Ford. As always the staff is very pleasant and informative when purchasing a vehicle. The staff is also very professional. More

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Experience The experience there was very good. They were very attentive to our wants and needs and everything went very fast after we found the right truck. I re The experience there was very good. They were very attentive to our wants and needs and everything went very fast after we found the right truck. I really went in to look and price however we walked out with a new 2019 F150XLT. More

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DON'T PRESUME ANYTHING WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTI WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTITUDE WAS AND HOW HE DID NOT RUSH US LIKE PAST EXPERIENCE. WE WERE ABLE TO MAKE AN OFFER THAT MANAGEMENT ACCEPTED AND FROM THERE KEN SAID WE WOULD BE VISITING A COUPLE MORE OFFICES TO COMPLETE THE DEAL. WE FIRST WAS MET WITH SOMEONE THAT EXPLAINED OUR MANUALS and WENT OVER THE OPERATION OF THE VEHICLE . SOON AFTER THAT WE WERE IN THE FINANCE OFFICE. THERE WE WERE SHOWN ON TABLE TOP REVIEW OF THE WARRANTIES. And SERVICE CONTRACTS. AT THE BOTTOM OF THE PAGE WAS A DOLLAR FIGURE. WE REVIEWED EACH AND CHOOSE THE BEST AS IT WAS ON A FEW DOLLARS MORE. WE DID NOT KNOW THIS DOLLAR FIGURE WAS THE AMOUNT OF THE PAYMENT FOR 72 MONTHS. DID NOT ASK ONLY ASSUMED THIS TO BE THE COST OF THE SERVICE PLAN WHICH WE THOUGHT WAS REASONABLE. WE CONTINUED TO GO OVER THE PAGE AFTER PAGE OF THE DOCUMENTS THAT NEEDED TO BE SIGNED. WITH LITTLE EXPLANATIONS. IF THERE WAS ANY IT WAS SHORT AND BRIEF LIKE THIS IS YOUR TIRE COVERAGE. THIS IS YOUR WINDSHIELD COVERAGE.. ETC. ETC. WE COMPLETED THE SIGNING AND THE DOCUMENTS WERE PRINTED AN PUT INTO AN ENVELOPE. WE DID NOT OR WAS NOT INTRODUCED TO ANY MANAGEMENT. WE WERE ESCORTED TO OUR NEW RIDE AND ON OUR WAY HOME. OUR SALESMAN KEN HELPED. KEN WAS A GREAT HELP. AFTER WE WERE HOME WE REVIEWED THE DOCUMENTS THIS IS WHERE WE HAVE A PROBLEM. OUR OUT THE DOOR FIGURE WAS ABOUT $9000 MORE THEN WE AGREED UPON WHEN WE MADE THE DEAL????? REVIEWING THE CONTRACT FOUND THE SERVICE CONTRACTS AND OTHER FEES THAT WERE NOT WHAT WE EXPECTED. WE WERE LOOKING FOR THE OUT THE DOOR FIGURE.... WE WENT BACK TO THE DEALER. KEN CONTACTED THE FINANCE OFFICE WE SAT DOWN TO GO OVER THE CONTRACT AGAIN.. THIS TIME WITH QUESTIONS. WE DECIDED TO CANCEL THE EXTENDED WARRANTIES AND OTHER FEES. THAT WERE ABOVE OUR OUT THE DOOR AGREEMENT. WE WERE TOLD THAT HE WAS NOT ABLE TO DO THIS NOW, HE WOULD HAVE TO WAIT 30 DAY UNTIL THE CONTRACT WAS FINALIZED? ???? BEFORE HE COULD MAKE ADJUSTMENTS?? IT HAD ONLY BEEN 24 HOURS SINCE WE WERE IN HIS OFFICE. THIS DON"T SEEM RIGHT AGAIN WE ARE ASSUMING HE IS TELLING US THE TRUTH. WE DON"T FEEL COMFORTABLE ABOUT THIS AND ARE HESITANT AS TO WHAT WE WILL BE TOLD NEXT. AGAIN WE DID NOT MEET ANY MANAGERS. WE FEEL WE ARE BEING LEAD DOWN THE WRONG PATH TO AN EXPENSIVE LEGAL BATTLE OVER THE CONTRACTS. FINANCE OFFICER WAS SHORT COMING IN BRIEFING THE CONTRACTS TO EXPLAIN EACH ONE TO OUR UNDERSTANDING. WE HOPE THIS WILL BE RESOLVED AFTER WE GO BACK TO THE FINANCE OFFICE HEN THE CONTRACTS ARE COMPLETED. More

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