I've been working in the auto industry for over 20 years and absolutely love working on cars. There's no problem we can't fix! I pride myself in my customer service and ability to listen to my clients to understand the problems they're facing and bringing those problems to my team so we can solve it in a timely manor.
Read moreDealership Experience
25 yrs, 2 mos
Industry Experience
29 yrs, 3 mos
Specialties & Trainings
Bentley Service Specialist
20 Reviews
Write a Review20 Reviews of Ken Smith
April 24, 2024
Checked all the boxes Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done bet Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done better job on giving me quote for future work it was buried in current work papers and even when I asked for breakdown of cost of brakes, drums,rotors, calipers parts etc it was not forth coming so I could comparison shop.They did a good job and I have recommend to others for oil changes. More
Other Employees Tagged: Theresa Martin, Ana Baker, Gail Rhodes
April 22, 2024
Excellent Service! Charles Wheeler was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day Charles Wheeler was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day without my car easier. I enjoy working with him and recommend him. More
Other Employees Tagged: Ana Baker, Gail Rhodes
April 21, 2024
Best Service in Town Ana was amazing. She helped us out when we didn't think there was any help. Her team went above and beyond to make our car buying experience top notch Ana was amazing. She helped us out when we didn't think there was any help. Her team went above and beyond to make our car buying experience top notch. Thanks DealerRater for wowing us again. More
Other Employees Tagged: Rickey Lamb, Theresa Martin, Chris Young, Ana Baker
April 09, 2024
Amazing customer service Thank you Charles for getting all the streaks removed from the hood of my car. Streaks have been there every since I got the vehicle in Jan 2015 when Thank you Charles for getting all the streaks removed from the hood of my car. Streaks have been there every since I got the vehicle in Jan 2015 when the hood was supposed to have been clay barred. Streaks were very noticeable to many people and would question me as to what caused the streaks. Great Job and I appreciate your knowledge. More
Other Employees Tagged: Chris Young, Ana Baker, Gail Rhodes, Teddy Little
April 09, 2024
Great and fast service! Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly peop Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly people. Would definitely recommend to friends. More
Other Employees Tagged: Chris Young, Gail Rhodes, Teddy Little
April 07, 2024
Great service! Gail was an excellent service advisor for DealerRater. Great experience with scheduling and had me in and out of dealership in record time. Highly rec Gail was an excellent service advisor for DealerRater. Great experience with scheduling and had me in and out of dealership in record time. Highly recommend quick lane service! More
Other Employees Tagged: Chris Young, Gail Rhodes , Brian Epro
April 06, 2024
Can't be beat! Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues. More
Other Employees Tagged: Sherry Yates, Katie Simon, William French, Chris Young
April 04, 2024
Great place for all service I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to hav I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to have such a personalized service. Just don't expect a 15-30 minute quick oil change. Glad shopping close by. Personnel was a bit thin that day, but the ones there were very pleasant. Hot cookies were an added plus. Great dealership! Thank you. More
Other Employees Tagged: Chris Young, Ana Baker, Gail Rhodes, Teddy Little , Brian Epro
April 01, 2024
Great experience Wow, where do I start? The manager greeted us and made us feel very welcome and then introduced us to Rickey and he was so caring and helpful. He trea Wow, where do I start? The manager greeted us and made us feel very welcome and then introduced us to Rickey and he was so caring and helpful. He treated us so well and made us feel comfortable. We felt no pressure whatsoever and Rickey let us take our time making a decision. He offered us coffee and drinks multiple times and he was constantly asking us how we were. I've never been treated so well at a dealership in my life. All of my questions were answered (and I asked a lot). I love my new car!! And I'm beyond grateful and thankful for the service provided to me. Thank you Rickey and everyone at DRC Demo Dealer. It was a pleasure. More
Other Employees Tagged: Jim Olds, Kelly Huff, Raymond Guzman, Rickey Lamb, Cody Brown, Theresa Martin, Darryl Greer, Katie Simon, Kathy Larson, William French, Jonathan Garcia, Ashley Hayes, Chris Young, Gail Rhodes, Jared Singleton, Larry Martin , Brian Epro, Gary Tucker
April 01, 2024
Flawless Customer Service I was very happy with the honesty of DRC and answering all of our questions. It was very refreshing seeing them be up front about it and not hiding an I was very happy with the honesty of DRC and answering all of our questions. It was very refreshing seeing them be up front about it and not hiding anything. I was able to find the car that suited my needs for a great price. My finance person was also a great help! More
Other Employees Tagged: Jim Olds, Kelly Huff, Raymond Guzman, Rickey Lamb, Cody Brown, Theresa Martin, Darryl Greer, Katie Simon, Kathy Larson, William French, Jonathan Garcia, Ashley Hayes, Chris Young, Gail Rhodes, Jared Singleton, Larry Martin , Brian Epro, Gary Tucker