Kenneth James | Page 6

great service, always keep the client updated on what's the status of the car and waiting time is reasonable the status of the car and waiting time is reasonable More

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Everyone was very nice and helpful Did not take very long and they provided a rental car at no charge and they provided a rental car at no charge More

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I have had no problems in trusting my Toyota Corolla for my routine service needs with David Araujo, Kenneth James and Dean Maiden. Thank you Dean Maiden for taking care of my service changes in my car rece my routine service needs with David Araujo, Kenneth James and Dean Maiden. Thank you Dean Maiden for taking care of my service changes in my car recently. I appreciate all three of you!! Please know you all keep us the customers safe on the roads with your expertise in the car maintenance! We the customers want to have that connection with you all like how we have the connection and trust with our doctors. Hope you all realize your hard work is always very much appreciated!!! Thank you David and Kenneth, anytime I have questions you both are always more than gracious to clarify or answer my questions. More

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Excellent customer service, prompt, efficient and knowledgeable. They have a reception area that is like a retreat, big sofa chairs, work areas, complimentary lattes, tea, coffee and bottled water. B knowledgeable. They have a reception area that is like a retreat, big sofa chairs, work areas, complimentary lattes, tea, coffee and bottled water. Best Toyota dealership! More

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I use Tony Bailey exclusively. Longo Toyota of Prosper is the only Toyota dealer I’ll buy from. Tony handles himself and his customers with the most respect and care. He values Longo Toyota of Prosper is the only Toyota dealer I’ll buy from. Tony handles himself and his customers with the most respect and care. He values the relationships and enjoys finding the EXACT vehicle you want. I’ve got him on the hunt for one now and I’m confident he will let me know when it’s in. Recently inquired on a truck and Tony met me on his day off to show it and sell it to me. Things didn’t work out as planned, on that particular vehicle, but he assisted in making things right. He did everything he needed to do on his end, and upper management did everything they could on their end, to get my old vehicle back. Very pleased with the outcome in the end. Thank you Tony and the Longo team! More

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Service department is great. Talk to Kenneth for top notch care. They take the time to listen and not over sell. Talk to Kenneth for top notch care. They take the time to listen and not over sell. More

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Kenneth James took care of my car needs this time again as always! Got my state inspection and a stud on wheel replaced. With having only one vehicle, I rely on my life safety and the dependdndability on m as always! Got my state inspection and a stud on wheel replaced. With having only one vehicle, I rely on my life safety and the dependdndability on my beloved Toyota Corolla to Longo Toyota of Prosper, with my long commute to work 5 days a week! Kenneth James and his manager David Araujo both are my Guardian Angels when it comes to my car safety. I can trust them both with my car and count on them! Thanks to the talented certified mechanics and technicians who worked on my car! Trevor the first person to take my car into the Garage is so polite and knows how to treat customers! Of course he learnt from Kenneth and David how to treat customers!! Overall satisfied with my team of professionals who took care of my Corolla! You all are rock! Keep excelling every day as you keep each and every customer safe and happy, by taking excellent care of their vehicles! Safety First, they say, and our lives depend on the workmanship of your great mechanics who keep our cars running safe and efficient everyday, each mile at a time! More

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Tony is the man! He worked hard to make the deal happen and make everything as smooth as possible. I can’t recommend him highly enough. Great work! He worked hard to make the deal happen and make everything as smooth as possible. I can’t recommend him highly enough. Great work! More

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Quiet, friendly, efficient, and no pressure, would be how I would describe the dealership as a whole. I have bought a lot of cars over the years and some dealers feel like a 3 ring circus or the Midway at th I would describe the dealership as a whole. I have bought a lot of cars over the years and some dealers feel like a 3 ring circus or the Midway at the State Fair..........not Longo Toyota in Prosper. I drive 25 minutes and pass two other Toyota dealers, just to come here for the customer service and friendly atmosphere. Kenneth and Doug in Service, are both great. I have known Doug for 15 or so years and Kenneth only a few since discovering Longo. I alternate between the two of them. Both are great! Dealership management, Harvey in sales and Billy in the shop........both are outstanding and always greet me whenever I am in the store. I cannot summarize Tony "Superman" Bailey in one word, unless you say "Superman" in the literal form. The dude goes above and WAY beyond what anyone in his position has ever done. The little things, from having stuff to entertain the kids at his desk, buying a snack or drink for his customers while they are waiting, no pressure sales tactics, following up and being transparent in the sales process and delivery, and greeting me any time I am in the store. He is genuine, a man that loves his job and clients and it shows. Tony does a lot of things for his customers, that many will probably never even know, and asks for no recognition in return. Tony even brought me to his desk and had a one-on-one conversation with me about things both related and unrelated to buying a vehicle. You just do not see that much from people anymore. I am still in total shock and awe, that in this crazy market, last February, I told Tony to be on the lookout for a 4Runner, in a specific trim, color, package, and he had me one in less than a week. I had fallen in love with and wanted a specific loaner truck and specific color at the dealer and it was not for sale. Tony was on the prowl for a few months, and called me told me that one came in, and it was the color, packages, configuration, and PRICE that I was wanting to spend. I came in, signed off and the rest is history. We love the 2022 Tundra, Tony!!! From the quiet atmosphere, sales, service, facilities, employees, transparent no gimmicks pricing, they are like no other dealership I have experienced. I hope that nothing changes, and they will be here the next time I need a car or want an upgrade! More

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Thought I would leave Longo Prosper for a closer mechanic/repair shop. After meeting Kenneth, I feel that I will be a lifelong customer. It has been great working with the various service consulta mechanic/repair shop. After meeting Kenneth, I feel that I will be a lifelong customer. It has been great working with the various service consultants, as everyone has been top notch at Longo. Except this time, I put his contact information in my favorites list. More

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