Kenneth "Rags" Jones
Kenneth "Rags" Jones at Wolfchase Honda

Kenneth "Rags" Jones | Page 14

Service Consultant

Wolfchase Honda

2982 N Germantown Rd
Bartlett, TN 38133

4.7
323 Reviews
4.7

323 Reviews

Write a Review

Dealership Experience

7 yrs, 9 mos

Industry Experience

37 yrs, 5 mos

Languages Spoken

English English

323 Reviews of Kenneth "Rags" Jones

August 07, 2020

Dealership Rating
Employee Rating

Oil change Kenneth is easy to work with, pointing out things that could be done to help your car stay in top condition , Service was fast, and the new service en More

by tommydalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2020

Wolfchase Honda responded

First and foremost, thank you for your long time loyalty, we truly appreciate you. I'm happy to hear that you had such a great experience here at Wolfchase Honda recently. Kenneth has been with us for some time now and really strives to provide an easy and stress free service visit for each and every client. I'm also pleased to hear you are enjoying our new renovations, that's always great to hear. We thank you for your business and look forward to serving you again.

August 05, 2020

Dealership Rating
Employee Rating

The check in procedure was not what I expected which led to me almost being over charged. I wasn't shown the inspection results such as tire tread,etc. More

by thanurse78
Recommend Dealer
Yes

August 05, 2020

Dealership Rating
Employee Rating

Service dept(ones that takes and brings the car back to you)are very aggressive driving the car on the lot.driving it fast on the lot More

by christianbuan2011
Recommend Dealer
No

Other Employees Tagged: Dexter Alexander, Skylar Lewis , Tony Duggan, Lea Lawrence, Mario Rossi

Aug 20, 2020

Wolfchase Honda responded

Thank you for your recent visit to our Service Department and for taking the time to provide feedback regarding your experience. I'm sorry to hear our porter was driving too aggressively while in control of your vehicle and certainly understand how you feel. I have provided a copy of your feedback to our Service Director so that he can speak with the porters about this issue and the importance of safety.. We truly appreciate the opportunity to serve you and again, I apologize for the inconvenience.

August 03, 2020

Dealership Rating
Employee Rating

oil change All the people were great, very polite and courteous. The only problem is that it took 1 1/2hr for an oil change. You need a separate system for oil More

by JAMESAOMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Jones

Aug 20, 2020

Wolfchase Honda responded

Thank you for taking the time to leave feedback regarding your recent visit to our Service Department. I apologize for the longer that expected wait time for your oil change service. We are in the process of trying to hire some additional express service technicians who will focus only on oil and filter changes, tire rotations, batteries, etc., so I hope that your next visit will be a much shorter wait. We truly appreciate your business and look forward to serving you again.

July 30, 2020

Dealership Rating
Employee Rating

Service was excellent. I received a car wash coupon from the clerk but the wash was out of service. Everything else was great. I’ll be back! More

by MLTHIRD3
Recommend Dealer
Yes

Other Employees Tagged: Terence Williams, Marcus Brown , Bill Thomas

July 28, 2020

Dealership Rating
Employee Rating

Mr. Ken Jones was awesome! Very professional and communicated well what needs to be done and made appropriate recommendations. Having the dealership to perform the repair and maintenance work really More

by Divina Le Clair
Recommend Dealer
Yes

Other Employees Tagged: Skylar Lewis , There was also a young man who was very considerate of my physical limitations and park my car nearby so I can get to it conveniently. I am on crutches.

July 25, 2020

Dealership Rating
Employee Rating

All of the employees were very helpful from the moment I walked in the door asking if I needed assistance and pointing me in the right direction. They made my visit fast and efficient. More

by ELIZABETHLMASK
Recommend Dealer
Yes

July 24, 2020

Dealership Rating
Employee Rating

Great Service Department Love the service department, especially Kenneth Jones who keeps me in line with what i need and helpful advice on what service i need! Thanks1 More

by CAROLYN.EVANS.GISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 22, 2020

Dealership Rating
Employee Rating

Great service however I don't want to write 25 words in order to place my review. You need to look into this part of the review process. I am taking time out of my More

by richardb73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 22, 2020

Dealership Rating
Employee Rating

Fast and friendly service Found the problem quick, short visit. Highly recommend using them for service. Diagnosed and fixed the problem within an hour and had me on the way. More

by JAKE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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