Kenny Persaud | Page 31

The Best Ever! This was my first time servicing my car at Rallye Acura. I was greeted with such professionalism from the moment I pulled into the parking lot. The s This was my first time servicing my car at Rallye Acura. I was greeted with such professionalism from the moment I pulled into the parking lot. The staff was incredibly helpful, knowledgable and efficient. Paul and Kenny are fantastic- friendly and personable. If you are looking to service your car or buy with the best, I highly recommend this dealership. More

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Excellent It was great experienced with Kenny. It started with frustration because I got all warning lights on my car's dashboard! I got so annoyed at fir It was great experienced with Kenny. It started with frustration because I got all warning lights on my car's dashboard! I got so annoyed at first but Kenny was there to help me from the beginning to end. Not only did they expedite the service, but he was very helpful and kind. More

by PISCES36K Verified Customer Verified Customer

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Amazing and attentive service staff From start to finish Kenny was super. Explaining everything in detail with great professionalism. I did not purchase my vehicle from Ralley unfortunat From start to finish Kenny was super. Explaining everything in detail with great professionalism. I did not purchase my vehicle from Ralley unfortunately but I will servicing my car w them. More

by JAZINGALE53 Verified Customer Verified Customer

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informative Location was convenient from my home. The showroom was clean and beautifully maintained.Service was quick. Staff was polite, informative and patient. Location was convenient from my home. The showroom was clean and beautifully maintained.Service was quick. Staff was polite, informative and patient. Coffee and bagel made the waiting enjoyable. More

by Lina9c Verified Customer Verified Customer

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wheels stolen Some lowlifes stole my wheels - but Norman and his crew at Rallye got me back on the road as fast as humanly possible (apparently, MDX wheels are hard Some lowlifes stole my wheels - but Norman and his crew at Rallye got me back on the road as fast as humanly possible (apparently, MDX wheels are hard to come by). They sent a flatbed, dealt with my insurance company, and delivered the car to me. Great service, very nice people. More

by E Verified Customer Verified Customer

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Best service and reliable I took my vehicle in for recall. It was very easy to deal with fast. While I was waiting I enjoyed coffee and breakfast they had. Best experience ever I took my vehicle in for recall. It was very easy to deal with fast. While I was waiting I enjoyed coffee and breakfast they had. Best experience ever More

by MMOON710 Verified Customer Verified Customer

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Excellent and competent staff. The Facility is beautiful. Very welcoming atmosphere. The technicians are very knowledgeable. Parts department is extremely helpf and competent staff. The Facility is beautiful. Very welcoming atmosphere. The technicians are very knowledgeable. Parts department is extremely helpful. Thank you for the outstanding service!! More

by Anonymous Verified Customer Verified Customer

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Great Service Came to Acura for last minute service but the previous service associate was off, so Kenny stepped in to help. Even though there was a wait, Kenny was Came to Acura for last minute service but the previous service associate was off, so Kenny stepped in to help. Even though there was a wait, Kenny was very helpful and courteous. Very informative and great communication. Had a great experience this time and would highly recommend Kenny for service assistance. More

by schan Verified Customer Verified Customer

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Always satisfied I recently brought the car in for an alignment and they found a separate issue with the car I was not even aware of and it was under warranty. Gives m I recently brought the car in for an alignment and they found a separate issue with the car I was not even aware of and it was under warranty. Gives me peace of mind that we are in great hands. Thanks! More

by VL Verified Customer Verified Customer

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Servicing my Acura TL I am using Rallye Acura dealership to maintain and service my Acura TL 2014 because of the great customer service I have received so far. What I spe I am using Rallye Acura dealership to maintain and service my Acura TL 2014 because of the great customer service I have received so far. What I specifically liked about this dealership so far is that they appear to perform the work "by the book", doing exactly the work based on Acura recommended best practices and procedures. My last visit to Ralley was to perform B12 service, called for by my car's Maintenance Minder notification. I was a bit surprised that upon completion B12 service, I was called to the advisor and advised to perform Transmission and Transfer work service (despite the fact that these are part of future Minder 3- not yet due for my car). I did follow the recommendation and authorized this work. I later wrote to Customer Service manager - Ms. Enza Comito, asking to explain the reason for this what appear to be ahead-of-schedule maintenance for my vehicle having less that 27,000 miles. I was contacted by the advisor who ordered this work and told that Maintenance Minder does not take into the account all the factors and therefore service personnel could be making the calls as to what and when (maintenance) service is needed. While I do understand some points made on this, it does concern me: I hope that the orderly maintenance cycles, based on Acura's built-in car maintenance notification system, calculating my maintenance needs based on my driving pattern, which I liked so much, will not be changed to more conventional "you are coming up due for X service" calls. Best regards, Jeffrey Chernow More

by jchernow Verified Customer Verified Customer

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