Keon Tobin | Page 5

I can't believe that all of these positive reviews are real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem with my car. More

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Was able to make an appointment very easy and customer service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the servic service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the service is always amazing even if i have to wait for parts!! More

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Very professional service from Keon Tobin as he explained everything to me in great detail everything to me in great detail More

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Keon is an absolute pleasure to work with! His customer service skills are impeccable! During every visit, he delivers quality care, communication, knowledge and professionalism! He makes the His customer service skills are impeccable! During every visit, he delivers quality care, communication, knowledge and professionalism! He makes the entire process stress-free! I would highly recommend Keon for all BMW service needs! More

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Don’t get rid of Keon, he’s upper shelf quality with flawless customer service. I only go to him whenever I schedule a service. flawless customer service. I only go to him whenever I schedule a service. More

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Keon Tobin, service advisor is AMAZING. He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximat He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximately 4:00 p.m. I had a flat tire and drove the car to BMW Catonsville. He took the time to make sure I was ok and then went to work to make sure they had the correct tire for my vehicle. After inspecting all the tires on my vehicle, it turns out that I had a foreign object in another tire so I was able to get both tires replaced. That's what I call great customer service which is so rare these days. Keon is a GREAT ASSET to BMW Catonsville. I WIll NEVER HAVE MY CARE SERVICED ANY PLACEC ELSE BUT BMW CATONSVILLE. Keep up the GREAT customer service Keon. Thanks again. Sincerely, Janet Lomax-Harrell More

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Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazing service on all of my M cars in the household.best service in the state!!! More

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Every time I visit the dealership, Keon Tobin is always on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first time in service, definitely ask for Keon. More

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Keon has very good customer service he makes sure your experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville More

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Keon’s customer service and communication skills are always a stress free experience every time. always a stress free experience every time. More

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