Keon Tobin
Keon Tobin at BMW of Catonsville

Keon Tobin | Page 5

Service Advisor

BMW of Catonsville

6700 Baltimore National Pike
Baltimore, MD 21228

Contact Me
4.7
189 Reviews

Please stop in and get best service for your vehicle that I personally can offer.... Here at the BMW OF CATONSVILLE we aim to go above and beyond.... I Thank you and safe travels!

Dealership Experience

11 yrs, 4 mos

Industry Experience

11 yrs, 4 mos

Specialties & Trainings

GREAT CUSTOMER SERVICE

4.7

189 Reviews

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189 Reviews of Keon Tobin

January 13, 2023

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Employee Rating

Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 01, 2023

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Employee Rating

Mr. Keon is simply the best! I appreciate having him as my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working a More

by rowene.chandler
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 04, 2023

BMW of Catonsville responded

Rowene, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2022

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I ordered a part for my X1. Mr Keon took time out of his Busy Schedule to assist me in putting the part on my vehicle . Each and every time I come in and need help ….Keon has alw More

by ROBERTA8260
Recommend Dealer
Yes
Jan 01, 2023

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 10, 2022

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Very professional, considerate of your time. A phletor of information. Keon is very knowledgeable and helpful. More

by tfoye7
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 12, 2022

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2022

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Came here for a second opinion for both brakes and a within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with More

by Pierre
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2022

BMW of Catonsville responded

Hi Pierre, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2022

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I can't believe that all of these positive reviews are real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem More

by svt
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Service Communication
Recommend Dealer
No
Dec 15, 2022

BMW of Catonsville responded

SVT, Thank you for speaking to our Service Director, Mike Winter regarding your concern. As you know, we also involved BMW’s Technical Assistance team for additional assistance to attempt to address your concern. The lane departure function on your 2017 BMW is an early generation of this system and BMW has determined it is functioning as designed at the time. We apologize for the inconvenience and repeat visits as we attempted to assist you. We recognize and appreciate you as a long time, loyal customer. If you would like to discuss this further please contact Mike at mwinter@mileone.com or 410-818-3315.

November 28, 2022

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Was able to make an appointment very easy and customer service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the servic More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2022

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Employee Rating

Very professional service from Keon Tobin as he explained everything to me in great detail More

by Alpha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

BMW of Catonsville responded

Hello Alpha, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

September 15, 2022

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Employee Rating

Keon is an absolute pleasure to work with! His customer service skills are impeccable! During every visit, he delivers quality care, communication, knowledge and professionalism! He makes the More

by Talisha324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2022

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 31, 2022

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Employee Rating

Don’t get rid of Keon, he’s upper shelf quality with flawless customer service. I only go to him whenever I schedule a service. More

by PantheonKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2022

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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