Keon Tobin | Page 6

Keon Tobin, service advisor is AMAZING. He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximat He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximately 4:00 p.m. I had a flat tire and drove the car to BMW Catonsville. He took the time to make sure I was ok and then went to work to make sure they had the correct tire for my vehicle. After inspecting all the tires on my vehicle, it turns out that I had a foreign object in another tire so I was able to get both tires replaced. That's what I call great customer service which is so rare these days. Keon is a GREAT ASSET to BMW Catonsville. I WIll NEVER HAVE MY CARE SERVICED ANY PLACEC ELSE BUT BMW CATONSVILLE. Keep up the GREAT customer service Keon. Thanks again. Sincerely, Janet Lomax-Harrell More

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Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazing service on all of my M cars in the household.best service in the state!!! More

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Every time I visit the dealership, Keon Tobin is always on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first time in service, definitely ask for Keon. More

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Keon has very good customer service he makes sure your experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville More

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Keon’s customer service and communication skills are always a stress free experience every time. always a stress free experience every time. More

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Keon of Catonsville is great! He is very professional and has wonderful customer service skills He is very professional and has wonderful customer service skills More

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Keon and BMW treated me beyond well. I had a purchased a problem car under warranty and they did over 10,000$ in repairs to it, in record time. I had a purchased a problem car under warranty and they did over 10,000$ in repairs to it, in record time. More

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My service Advisor Keon is pleasant & efficient. Always very knowledgeable and works you in for appointments Always very knowledgeable and works you in for appointments More

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I feel like they treat you as family. For me, I feel comfortable with them. For me, I feel comfortable with them. More

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Great customer service, and Keon is a awesome service advisor. He care for your car like it’s his own. advisor. He care for your car like it’s his own. More

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