Kerry Monica, Jr.
Kerry Monica, Jr. at Lester Glenn Subaru

Kerry Monica, Jr. | Page 8

Service Director

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.7
226 Reviews
4.7

226 Reviews

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226 Reviews of Kerry Monica, Jr.

May 26, 2024

Dealership Rating
Employee Rating

Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano, Ekaterina Espinosa, Bert Gomez, Eric Senatore , Keith Conroy, Kathy Ottmer

May 30, 2024

Lester Glenn Subaru responded

Hi TROBYN.EVANS, Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team and found everyone to be polite and accommodating! Providing excellent customer service is always our top priority, and we're glad we could make your experience enjoyable. If you ever need anything else or have any further questions, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 25, 2024

Dealership Rating
Employee Rating

Very good . Nicole is very helpful she greats me and explains what repairs need to be done More

by CMIZEJEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Lester Glenn Subaru responded

Hi CMIZEJEWSKI, Thank you for your positive feedback! We're glad to hear that Nicole provided you with helpful service by greeting you warmly and explaining the necessary repairs. If you need any further assistance or have any questions, feel free to reach out! We're here to help! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

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Employee Rating

Great Service, Prompt, and Great Communications. Streamline Auto Body (that's me) uses Lester Glenn Subaru for all of our safety system recalibrations after repairs to our customers' Subaru vehicle More

by Streamline Auto Body
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano, Ekaterina Espinosa, Bert Gomez, Eric Senatore , Keith Conroy, Kathy Ottmer

May 21, 2024

Lester Glenn Subaru responded

Hi Streamline Auto Body, Thank you for your review and for trusting us with your safety system recalibrations! We're glad to hear that you find our service prompt and our communication great! Ensuring the proper calibration of ADAS is crucial for vehicle safety, and we're proud to assist in that process. If you need anything else in the future, just let us know! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

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Employee Rating

The serpentine belt on my car broke when on my way to a critical meeting in Virgina and DC. Because it had been replaced just weeks before, the dealership stood behind me, offered me a loaner, made it easy More

by kaczmarek.stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bert Gomez , Keith Conroy

May 21, 2024

Lester Glenn Subaru responded

Hi kaczmarek.stan, Thank you for sharing your experience! We're glad our team could support you during such a critical time and provide a loaner car, ensuring you made it to your meeting on time! Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the service department. If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 04, 2024

Dealership Rating
Employee Rating

Our experrience was wonderful. We had a issue that Kerry Monica went out of his way to get resolved for us. We could not ask for a better Dealership.We would recommened Lester Glen More

by BUNNYAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Lester Glenn Subaru responded

Hi BUNNYAC1, Thank you for sharing your experience with us! We're thrilled to hear that Kerry went out of his way to resolve an issue for you and that you had a wonderful experience overall! Providing exceptional service to our customers is what we strive for, and we're glad to know that we could meet your expectations! We truly appreciate your recommendation! If you ever need anything else or want to share more feedback, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

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Employee Rating

This was a very stress free experience and any problems we ran into Francis was right there to fix everything and make sure we were good to go. The customer service was great and the environment was very f More

by catherine klina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Piro , Kathy Ottmer, Francis Pearson

Apr 29, 2024

Lester Glenn Subaru responded

Hey Catherine, Thank you for sharing your experience with us! We're delighted to hear that Francis provided you with excellent service and resolved any problems that arose, making your experience stress-free! Providing great customer service in a friendly and welcoming environment is what we strive for, and we're glad that's been your experience with us! We're honored to have you as loyal customers for over twenty years, and we'll continue to work hard to ensure your satisfaction. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 21, 2024

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The team of service agents where exceptional when addressing any questions I had . Explained everything I had asked about. More

by JANICEEISMANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Conroy, Kathy Ottmer

Apr 26, 2024

Lester Glenn Subaru responded

Hi Janice, Thank you for sharing your experience! We're thrilled to hear that our service team provided you with exceptional assistance and addressed all your questions thoroughly! Providing clear explanations and attentive service is what we aim for, and we're glad to hear that we met your expectations. If you ever have more questions or need further assistance in the future, don't hesitate to reach out to us. We appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

April 20, 2024

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Employee Rating

Courteous friendly and professional while eager to assist customers in anyway. Informative about service and needs for your care. More

by ZAFFJ204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano, Ekaterina Espinosa, Bert Gomez, Eric Senatore , Keith Conroy, Kathy Ottmer

Apr 24, 2024

Lester Glenn Subaru responded

Hi ZAFFJ204, Thank you for your review! We're delighted to hear that our team was courteous, friendly, and professional while eager to assist you in any way! Providing informative service and addressing your car's needs is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 17, 2024

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Employee Rating

As an out-of-town Subaru owner, I am very grateful to Kerry and the folks at LGS for getting back on the road on our way to the eclipse last week! They were able to get my Crosstrek going again by letti More

by JJOFME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Lester Glenn Subaru responded

Hi JJOFME, Thank you for sharing your experience with us! We're thrilled to hear that Kerry and the team were able to get you back on the road and ensure you didn't miss the eclipse! Providing priority treatment and generous assistance to our customers is important to us, and we're glad we could help! If you ever need anything else or have more feedback to share, please don't hesitate to reach out. Safe travels! Happy Driving, The Lester Glenn Subaru Team

March 31, 2024

Dealership Rating
Employee Rating

Excellent service took the car @ the scheduled time , but it was really a bit expensive More

by DAWNIEGIRL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ekaterina Espinosa , Kathy Ottmer

Apr 03, 2024

Lester Glenn Subaru responded

Hi DAWNIEGIRL9, Thank you for your feedback. We're glad to hear that you found our service excellent and that we were able to take your car in at the scheduled time! Regarding the pricing, we understand your concern. We constantly strive to offer competitive pricing while maintaining the highest standards of service and quality! Our team utilizes manufacturer-certified technicians using manufacturer-certified parts and this can increase the cost, but improves the quality! If you have any further questions or would like to discuss your service charges, please feel free to reach out to us. We value your business and want to ensure your satisfaction! Happy Driving, The Lester Glenn Subaru Team

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