Kersen Cranwill | Page 2

Good service. When I am waiting for my vehicle Mike Murphy generally checks on the people in the waiting area, and even brings us fresh coffee. When I am waiting for my vehicle Mike Murphy generally checks on the people in the waiting area, and even brings us fresh coffee. More

by BPOTTS97 Verified Customer Verified Customer

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The service department never disappoints. Also the fact that they came to the house and picked up and dropped off our vehicle alone was such a convenience, we wouldn't go anywhere else. Also the fact that they came to the house and picked up and dropped off our vehicle alone was such a convenience, we wouldn't go anywhere else. More

by STACIE.MARIE.PLEASANTS Verified Customer Verified Customer

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Excellent service, very helpful, polite and very quick. This was my first experience bringing my car in after husband passing away and the guys were so helpful and patient with me and explaining everything This was my first experience bringing my car in after husband passing away and the guys were so helpful and patient with me and explaining everything I needed to know. Thank you so much! More

by SHIRLEY BUESCHER Verified Customer Verified Customer

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We had a terrible experience. We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumpe We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumper to bumper warranty and tire warranty when we first bought the car. We were told we would never have to worry about unexpected repairs if we paid up front. The first time they refused to repair the tire unless it completely popped, when it is advised not to drive on a bulging tire, because it can lead to more serious accidents if it were to pop on the road. This time we took it in to get it looked at. They never mentioned any cost for a diagnostic test. They also never asked us if a diagnostic test was okay. They found two problems with my car and told us that one was covered and the other was not. We opted to repair the one not covered ourselves. They then charged us a 164 dollar fee for the diagnostic test. They said it would have been covered if the warranty covered the repair. I could have taken it to the local advanced auto and got it done for free. Not to mention one of the problems they found was covered, but they put the diagnostic under the problem that wasn't covered instead. We have bought two vehicles from Mike Murphy Ford. The first one we did not have a warranty one. We thought the salesman were very helpful and appreciated them, so we bought another vehicle. But since this experience with the warranty, we will not buy another vehicle from them. They took advantage of us, and we will continue to let people know not to use them in the future. More

by jacobjroberts96 Verified Customer Verified Customer

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Have been a customer for over 20 years. My first choice in dealerships. Service is usually good.. My first choice in dealerships. Service is usually good.. More

by LS_HAY Verified Customer Verified Customer

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I have been going to mike murphy ford for service for over 20 years and they have always been good to me. Never had any problems with their service. over 20 years and they have always been good to me. Never had any problems with their service. More

by MAPWAG Verified Customer Verified Customer

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by TCHRPH1 Verified Customer Verified Customer

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Friendly people to work with. I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service More

by cathygraham44 Verified Customer Verified Customer

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Matt is always very helpful in service. Very informative and the work on my vehicle is always done on time. Very informative and the work on my vehicle is always done on time. More

by TIMPUENTESARTIST Verified Customer Verified Customer

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The appointment mwas scheduled and completed as requested. Staff was very courteous and business like. Very please with outcome. requested. Staff was very courteous and business like. Very please with outcome. More

by DAVEFREVERT Verified Customer Verified Customer

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