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Kerwin Ruiz
Kerwin Ruiz at Boucher Hyundai of Waukesha

Kerwin Ruiz

Service Advisor

Boucher Hyundai of Waukesha

1583 East Moreland Boulevard
Waukesha, WI 53186

4.7
60 Reviews
4.7

60 Reviews

Write a Review

60 Reviews of Kerwin Ruiz

August 10, 2025

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Employee Rating

I will never do business with Boucher motors again. The pricing is ridiculous for the work provided. I'm also a lifelong Chevrolet owner. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 14, 2025

Boucher Hyundai of Waukesha responded

Thank you for your review, Gary. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

August 02, 2025

Dealership Rating
Employee Rating

He was courteous and prompt getting me in and out which is appreciated You did not push unnecessary purchases and was respectful of my time More

by PHOUTT
Recommend Dealer
Yes

Other Employees Tagged: Kerwin Ruiz

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Aug 02, 2025

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Heaney Service Manager 262-522-1000

August 02, 2025

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Employee Rating

Through check of my car. Very clean facility. Good snacks. Friendly staff waiting time was reasonable More

by MEL_HEIMER
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 02, 2025

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

June 26, 2025

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Employee Rating

The service is great and the waiting room is a great place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. More

by ANDY.MARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Doble

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Jun 26, 2025

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Heaney Service Manager 262-522-1000

June 08, 2025

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Employee Rating

I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered thi More

by BSTARBUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 11, 2025

Boucher Hyundai of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Heaney Service Manager 262-522-1000

May 30, 2025

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Employee Rating

I am extremely unsatisfied that the dealership started charging 3 % for using a credit card to pay !! Will look into a closer location for future services! Also original quote doesn’t include shop suppl More

by NOEMAIL21
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2025

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a 5-star experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Heaney Service Manager 262-522-1000

May 21, 2025

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Employee Rating

Very professional right from the start of scheduling service & service of vehicle on scheduled date, very satisfied, Thank You More

by KEITHF1836
Recommend Dealer
Yes

Other Employees Tagged: Kerwin Ruiz

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May 21, 2025

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Heaney Service Manager 262-522-1000

May 09, 2025

Dealership Rating
Employee Rating

Excelente algunos detalles pero bien la atención de Kerwin la parte mecánica está vez me dejó desilusionado More

by Héctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2025

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Heaney Service Manager 262-522-1000

April 16, 2025

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Employee Rating

Service here is usually very good. I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probabl More

by RPODOLAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2025

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Rob Heaney Service Manager 262-522-1000

March 24, 2025

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Employee Rating

Expert service that was performed quickly. Staff is professional and friendly. Waiting area is clean and well appointed More

by RWHITE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darlene Larsen, Dan Doble, Ryan Fitzsimmons, Jeremy Krubsack, Tim Thilleman, Devin Timm, Rob Heaney, Alex Hanson

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Mar 25, 2025

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

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