Kevin Bicknell
Kevin Bicknell at Klamath Falls Toyota

Kevin Bicknell | Page 15

Service Advisor

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
175 Reviews
4.7

175 Reviews

Write a Review

Dealership Experience

14 yrs, 11 mos

Industry Experience

13 yrs, 11 mos

Languages Spoken

English English

175 Reviews of Kevin Bicknell

December 09, 2023

Dealership Rating
Employee Rating

Outstanding service. They were quick with service and explained what need to be done to ensure the safe operation of my vehicle More

by BRUCEPANCHOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Klamath Falls Toyota responded

Bruce, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

Dealership Rating
Employee Rating

Easy to deal with regarding selection, finance, and closing. Could be more competitive with trades More

by davidewiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lana Lee, Juan Maldonado

Dec 04, 2023

Klamath Falls Toyota responded

David, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

Dealership Rating
Employee Rating

Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen More

by tnramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

Dealership Rating
Employee Rating

Thanks, Khamath Falls Toyota is very friendly and do very nice job to fix my Toyota 4Runner. No complaining… More

by Moua Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Dec 01, 2023

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 13, 2023

Dealership Rating
Employee Rating

They made our transaction smooth and convenient. The delivery driver was fantastic. Thank you again. More

by luke32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Nov 13, 2023

Klamath Falls Toyota responded

Luke, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

September 10, 2022

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Employee Rating

I walked in stating that I owe the staff an apology because the day before while confirming this appointment I expressed that I believed I was being overcharged for work I did not understand so I neede More

by oldcountrylawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Sep 13, 2022

Klamath Falls Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lithia Toyota of Klamath Falls Team

June 24, 2022

Dealership Rating
Employee Rating

Excellent customer service! Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatc More

by Dmhighlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing, Juan Maldonado , Travis

Jun 28, 2022

Klamath Falls Toyota responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Lithia Toyota of Klamath Falls Team

October 13, 2021

Dealership Rating
Employee Rating

Made a appointment for service online and was told the appointment was worthless. Why do you have that option on the web site. Time to fix it! Thanks for the service department to get my truck done fast More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Oct 15, 2021

Klamath Falls Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Lithia Toyota of Klamath Falls, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Lithia Toyota of Klamath Falls Team

July 29, 2021

Dealership Rating
Employee Rating

Excellent staff. All are very professional, answer questions, and make sure a happy customer. Wouldn’t take my truck anywhere else. When ready for new vehicle this is where I’ll go. More

by LDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Klamath Falls Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Lithia Toyota of Klamath Falls Team

Aug 02, 2021

LDL responded

Thanks for all your hard work & taking excellent care of my truck. Larry D. Luers

December 19, 2019

Dealership Rating
Employee Rating

All the employees in the service dept and sales were very helpful. Service took the time to explain the mechanism of my all wheel drive. More

by equinebuilt
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes

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