Kevin Bright | Page 3

I’ve experienced several dealers over the years and LaFontaine Cadillac Buick GMC raises the bar to a new level. Whether it’s purchasing a new car or servicing one to make it last, LaFontaine always t LaFontaine Cadillac Buick GMC raises the bar to a new level. Whether it’s purchasing a new car or servicing one to make it last, LaFontaine always takes good care of us. There is no good reason to ever go anywhere else. More

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Very friendly, professional, informative, felt like I received the Family Deal. Will buy here again received the Family Deal. Will buy here again More

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Very helpfull service desk the repair was completed wry quickly and the repair was done pert. quickly and the repair was done pert. More

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Kelli M - was wonderful to work with and very knowledgeable. Wonderful experience and truly happy with our new 2026 Acadia Denali Ultimate. knowledgeable. Wonderful experience and truly happy with our new 2026 Acadia Denali Ultimate. More

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Very helpful got my truck in on the time and completed the repairs good people the repairs good people More

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My navigation system went out on my 2020 Arcadia and also the usb charging port. So my wife took car in over a year ago to have them check out why. They had it for five mins and said she needed a new media the usb charging port. So my wife took car in over a year ago to have them check out why. They had it for five mins and said she needed a new media card for around $500 , dumb The USB ports are not connected to the card , they only share a fuse , they didn’t bother to check. Through searching Ai , they explained the problems and I find this dealership did a terrible analogy of the problems. When I called today they tried thee old you never brought it here. So they lie as well when you corner them. I going to look further into how to hold them responsible for their lack of concern. More

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Took my vehicle in for a few minor problems and it ended up in the service center for almost 2 weeks. $4000 worth of work was done and the service was horrible, they could not find the parts they replaced o up in the service center for almost 2 weeks. $4000 worth of work was done and the service was horrible, they could not find the parts they replaced on my vehicle when by law i am allowed to see the parts that were replaced, we don’t even know if our car was actually fixed?! we had to bring it in a second time for even more problems that we did not ever have before we took it in which ended up being $3000. The manager ( JASON LAMIRAND ) was very rude and implied that we go somewhere else, we have also got yelled at and argued with multiple times by him over this period. i do not recommend taking your vehicle here unless you want horrible service and more problems. Our vehicle was there for a month and 2 weeks. It was one thing after another going wrong and we wouldn’t get any calls or updates for weeks on end... they told us all of our rims/tires were busted up and bent. Immediately after we finally got our vehicle back we took it to get new tires at Belle Tire. Only 2 tires were busted and one rim, not all of them like they had told us. Belle Tire took us into their garage and showed us everything and that OUR BRAKE CALIPER BOLT WAS COMPLETELY GONE. A break caliper bolt does not just fall out on its own. ( lafontaine took it out and never put it back...? ) Lafontaine handled all of this in a very unprofessional manner and we could’ve got hurt or even could’ve died in an accident by driving this vehicle if we didn’t have someone else look at this right away. DO NOT GO TO THIS PLACE AND AVOID THEM AT ALL COSTS... Do not waste your money, time and gamble with your safety by taking any vehicles here. Absolutely ridiculous what went on. More

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Unqualified Service Manager(s). Four-Disc Brake jobs are EASY on vehicles after 2005. Provided one uses bleeder check-valves on caliper bleeder valves while relieving the hydraulic- Four-Disc Brake jobs are EASY on vehicles after 2005. Provided one uses bleeder check-valves on caliper bleeder valves while relieving the hydraulic-lock to retract caliper pistons to get the caliper off the rotor. Rotors just pull right out after that. The rest is how well the calipers are hung with safety wire, and visual inspections of rigid and flexible brake lines, caliper seals, etc. Thereafter, removing spent brake pads "per axle" (both sides) at a time, and installing new ones with caliper grease on the backs of pads, on pad-glides, cleaning contact surfaces, gap-feeler-gauge check, and re-coat white lithium grease on caliper bolts, fastening calipers within manufacturers torque specs (torque-wrench). Replacing rotors is more cost-effective vs, 'turning' them, including manual de-glazing new rotor surfaces which takes a few minutes, for each. After installation of rotors and makeshift lock with one lug nut, calipers re-installed, hydraulic pressure applied, and sufficient purge of line-end brake fluid including sufficient bleeding. Everything is done, including engine-on brake-test looking for brake light (combination valve), if none, then it's good to go. Re-install tires back on and set lug nut torque to manufacturer specifications. This includes all torque specs for caliber bolts, etc. The Service Manager(s) at LaFontaine Buick in Lansing, seem to think removing a rotor should take one shop hour! lol More like 1/60 of a shop hour OR LESS to remove EACH pull-off rotors x 2 or TWO MINUTES, after calipers have been freed from rotors, without introducing air into the lines (bleeder check-valve installed during procedure). The service manager(s) at LaFontaine Buick are NOT Licensed Mechanics and over-charge for simple steps within EASY maintenance tasks such as: Replacing brake pads and rotors on all-disc braking systems. I myself am a Licensed Mechanic, but I'm no longer doing this for a job, as I've moved on to a university engineering program as an older student, now in my senior year. I just did not have any time or place to work on my car, so I took it to LaFontaine Buick, since Glenn Beuge used to be the previous owner, same shop, and I made an assumption that the Service Managers were also qualified MI State Licensed Automotive Mechanics, in the likes of how Glenn (Buege) ran his shop. Not even close! LaFontaine is from out-of-town (not from Lansing) and is too corporate and less negotiating with customers. However, LaFontaine Buick in Lansing, their Licensed Mechanic(s) is/are highly qualified and personable, as I spoke with him while my car was hoisted, and we discussed techie talk for a bit while under my hoisted car. LaFontaine Buick, in my experience does have good Mechanic(s), but their Service Managers are all bean-counters, and not licensed Mechanics, which is BAD for business! It should take no more than 0.5 hours to replace all pads and rotors, do combination valve test and get tires back on PER AXLE! Plus at over 100,000 miles, who in their right mind would want to use OEM parts, when they should be using Aftermarket Parts! All in all, a $200 brake job costed over $400 at LaFontaineBuick in Lansing, for just ONE AXLE, and managed by Service Managers that have NO CLUE about Automotive Technology! If they did, they'd know it DOES NOT take an hour to remove two rotors, more like TWO MINUTES!!! lol But I will re-state that LaFontaine Buick in Lansing, do in fact have good Mechanics with decades of experience, school and licensing, so no issues with maintenance qualifications and/or quality. Car dealers typically make deals with customers who are Licensed Mechanics and also know that Service Managers are best recruited from veteran Mechanics, working their way up from the shop floor into management as Service Writers. So keeping labor-rate bills as "fair" as possible is customary of qualified Service Managers who are veteran Mechanics. Car dealerships make MOST of their profits by selling cars, not fixing them, WITH THE EXCEPTION of maintenance overhauls for RE-CERTIFYING used cars back into the market. Aside from these two functions, Licensed Mechanics and Maintenance in general is seen as a "necessary evil" especially by corporate shop owners. All industries tend to exploit Mechanics anyway, and most Mechanics these days work as contractors not direct employees for many different companies and shops. I think the Michigan Secretary of State has strict laws regulating automotive repair shops and it is the customer's right to demand that a Licensed Mechanic overseas the minimum shop hours needed to complete a maintenance task. Although, if the customer is not a tradesman or mechanic, then I don't see the point, as Service Manager(s) could tell lay customers anything, (e.g. "muffler bearing" and "turn signal fluid", lol). On four-disc automotive braking systems, once the calipers are freed from the rotors (which shouldn't take more than 15 minutes for entire "axle"), simply pulling the rotors off the bearing studs is ALL THAT IS REQUIRED! It should not take more than two minutes to pull off two rotors! Charging an entire HOUR to pull off two rotors is HIGHWAY ROBBERY! LaFontaine Buick in Lansing does have a good facility, and good mechanic(s), no problem there. Their billing department is also friendly and not rude at all. But LaFontaine Buick in Lansing has a serious problem with UNQUALIFIED SERVICE MANAGER(S) who know nothing about cars and functioned as belligerent bean counters to say the least. If they were not, they'd agree that it should take no more than five minutes TOPS to pull off two rotors! I had to get in the face of one of the Service Managers or Parts Managers to a near yelling match before my bill was dropped from nearly $500 just for one EASY "axle" down to around $400. When this job should have costed no more than $350 using OEM parts instead of Aftermarket parts! If LaFontaine Buick does something to reform their Service Manager(s) and gets to the level of professionalism that Glenn Buege's Service Managers had, (all of whom were Licensed Mechanics as well), then I can see LaFontaine Buick in Lansing gaining higher customer reviews, and attracting in more customers pertinent to automotive repairs and maintenance. I'm sure LaFontaine Buick in Lansing is competitive and has many happy customers in regard to selling cars. But I would have to say their Service Manager(s) and repair/maintenance billing is seriously SKEWED on the high end of the Bell Curve toward OVER-CHARGING for repairs!!! Constructive criticism is how business improves its craft, and ultimately customers determine business markets, provided more information pertinent to industry practices are available. When I was a Licensed Mechanic, I'd get the best deal for the customer, based on repair procedure, mileage and parts, as this would attract in more business. In a real Service Management operation, NO ONE is allowed give repair advice and determine PRACTICAL WORK ORDER TIMES except Licensed Mechanics. Manufacturers do set flag-hour times for specific procedures typically as maximum-times, but these are also subject to discretion from shop to shop. I'd be embarrassed to tell a customer that removing rotors will take an hour! If the customer is ignorant and knows nothing about maintenance, they'd think this is "normal", which is an anathema against good business practices! More

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Consistently great! This is the third vehicle I’ve purchased from LaFontaine Buick, Cadillac, GMC, & salesman Klint Anderle makes it easy every time. He gives me a fair o This is the third vehicle I’ve purchased from LaFontaine Buick, Cadillac, GMC, & salesman Klint Anderle makes it easy every time. He gives me a fair offer without all the theatrical standoff techniques used by so many dealerships out there. And you can’t beat honest, direct communication. I also bring all three of my vehicles to LaFontaine Buick, Cadillac, GMC for service because Kevin Bright, along with the service techs, makes each visit a pleasant one. Kevin, much like Klint, is very consistent in that he tells me like it is, & he doesn’t make promises that he knows he can’t keep; to me that’s invaluable when dealing with anything service related. Stop by LaFontaine in Highland, Michigan & let them show you what firmly places them a cut above the competition. More

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Experience I’ve purchased many cars in my life, but never have I had so a pleasurable experience when I leased my Buick from Robert Staples. Honest, truthful, an I’ve purchased many cars in my life, but never have I had so a pleasurable experience when I leased my Buick from Robert Staples. Honest, truthful, and professional. This will make me a never go to anyone else for my automotive needs. Looking for the best? He’s the one. Steve W More

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