Kevin Connolly
Kevin Connolly at Delray Buick GMC
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Kevin Connolly | Page 3

General Manager

Delray Buick GMC

2400 South Federal Highway
Delray Beach, FL 33483

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4.8
63 Reviews
4.8

63 Reviews

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63 Reviews of Kevin Connolly

February 15, 2023

Dealership Rating
Employee Rating

I bought a vehicle from this dealership a few years ago and had a good experience. I decided to come back to purchase a pre-owned vehicle for my daughter. I dealt with Mohammad, who was a liar and tried More

by Pre-owned Car Shopper
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jordan Schear, Mohammad Faruque

Feb 16, 2023

Delray Buick GMC responded

We are sorry we couldn't come to an agreement on the preowned vehicle you were interested in. Being a previously pleased customer, you know what level of care and appreciation we have for our customer's experience. We offered you a discount upfront to try and retain your business, but were unable to meet the additional discount requests you had during your visit. We also noticed, prior to visiting us, you left a negative review for the GMC store directly south of us, outlining the same grievances you had with us regarding price and a "bait and switch”. We only discussed one vehicle with you and we were willing to discount it, just not as deeply as you wanted, so I am not sure why you are accusing us of a "bait and switch." We held true to the discount we offered over the phone and when you arrived at our dealership, we did not "switch" you to a different vehicle. Considering the five bad reviews you have left us with false accusations, as well as the reviews you have left with other dealerships, it seems we will be unable to come to a reasonable solution. We apologize again that we were unable to come to a satisfying resolution for you and wish you the best in your car shopping endeavors.

Feb 17, 2023

Pre-owned Car Shopper responded

There is nothing false about my review. This was the honest experience that I had at your dealership. And if your general manager, Kevin Connolly, would have returned my calls then I could have explained it to him. It's interesting to me how he could never call me back and avoided my calls, but you so quickly responded to my reviews. You should really work on your customer service. To clarify the "bait and switch" Mohammad tried to do. When I spoke to him on the phone, I repeated several times that I was not willing to pay a dealer fee. I told him I didn't want to waste my time, nor his, and drive an hour there if he was going to charge that fee. It was crystal clear! He offered me on the phone $23,000 for the vehicle and no dealer fee. I told him I would be willing to come there and if the car was everything it says it is on the listing I would do that. When I got there the car had scratches that he told me were repaired over the phone. When I saw them in person it looked like a 2 year old took white out and painted over them....horrible job! Then when I test-drove the vehicle the engine light came on. When I asked why it was on he said, "It needed a new battery and that they would replace it in the service center." He never disclosed this issue over the phone. When we went to his office he said that he now couldn't do the price he told me over the phone because of the battery issue he couldn't discount it as much. I was in shock that he wanted to charge me for the battery! And he wanted to charge me the dealer fee, which I told him over the phone there was no way I was going to pay. He lied and told me one thing to get me there and then changed the price. He pulled a bait and switch. This was my honest experience and my father-in-law was with me to witness it all. He was in disbelief at what your dealership tried to do to me. Yes, I left you several bad reviews so that other people can read my experience and hopefully avoid having an unpleasant car-buying experience also and learn something from it. Yes, I did also leave a negative review for the GMC store south of you. It's unfortunate that many dealerships try unethical, shady tactics to sell cars. But the great news is that right after I left your dealership I went to Schumacher Buick GMC in West Palm Beach and found the perfect car. They were upfront, and honest, and made my buying experience pleasant and easy which is what it should be. So I would highly recommend anyone looking for a car to go there instead. If you put half the amount of effort into your customers as you did into your response to my review and following all my comments then you would probably have much happier customers.

December 27, 2022

Dealership Rating
Employee Rating

Hiram, Kevin Connelly, and the staff at Delray GMC are great! I can’t say enough about them. They did what it took to make me happy and be a satisfied customer. This is the 3rd car I have bought from them More

by eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiram Soto

Dec 28, 2022

Delray Buick GMC responded

Eric, thank you so much for sharing your kind words with us! We love helping people find the vehicle they need and we’re glad to hear you’re enjoying your 3rd vehicle from us! All of us at Delray Buick GMC are grateful for your business and hope we can continue to help you in the future. Enjoy your new Chevy Tahoe!

December 27, 2022

Dealership Rating
Employee Rating

I bought my work van for my business here. Everything was very upright and straight forward. This is the 3rd vehicle I have bought here. I would recommend the team here. Hiram Soto and Kevin C More

by eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiram Soto

Dec 28, 2022

Delray Buick GMC responded

Eric, we are honored to receive such a high recommendation from you. All of us at Delray Buick GMC appreciate your support, and we’re glad to hear that Hiram and our team went above and beyond to help you find your Ford work van.

December 28, 2021

Dealership Rating
Employee Rating

Kyle Williams has literally hung the moon!! Helped me not only with the car, BUT MY HEARING AIDS!!! More

by itaffel69
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Schear, Kyle Williams, Gregg Hathhorn , Michael Magyar

Jan 02, 2022

Delray Buick GMC responded

It makes us happy knowing our team was able to provide such excellent service to you! We will certainty let our team know how much their help has been appreciated. Take care until we see you again at Delray Buick GMC!

December 06, 2021

Dealership Rating
Employee Rating

Awesome experience, the best I have had. Kyle was great from start to finish. The fastest car buying experience I have ever had. Top notch service from Kyle and Pasquale. I would highly recommend Delray GM More

by Antsavoia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Williams, Pat Frenna

Dec 06, 2021

Delray Buick GMC responded

Knowing this was the best car-buying experience you have ever had is truly the best compliment we could receive. We wish you many safe travels to come and look forward to working with you again at Delray Buick GMC!

December 05, 2021

Dealership Rating
Employee Rating

The worst experience I’ve ever had went online saw a car I liked called the dealership talk to a salesperson mentioned that I saw rebates and programs with reduced pricing salesman said sure come on in coul More

by Bigboleg
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jordan Schear, Kyle Williams

Dec 05, 2021

Bigboleg responded

Be honest with the pricing if you dirty dealership are marking the price up just tell people that so there is no time wasted cuz you have to remember the market will go back to normal and I hope everyone remember how y’all are taking advantage of people cuz not every dealership is doing this

August 22, 2021

Dealership Rating
Employee Rating

Robert S. provided experience and asked the right questions in order to provide me with a vehicle that satisfied my needs and desires. He was able to get me a great deal! Kevin, the General Mgr., put More

by Pizzaz28
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Sengelmann, Pat Frenna

Aug 23, 2021

Delray Buick GMC responded

We hope you love your new vehilce from Delray Buick GMC! Providing exceptional customer service is our number one priority, and we are thrilled to hear our team helped you drive home in the right vehilce for you. We wish you safe travels ahead!

July 30, 2021

Dealership Rating
Employee Rating

Excellent dealership!! John Tambone is an incredible salesman (Product Specialist). I was referred to John and I can tell everyone, I did not mind driving 1 hour to see him. He was courteous and honest. More

by Omar L
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Tambone , Michael Magyar

Aug 02, 2021

Delray Buick GMC responded

This is the kind of review we like to see! Our goal is always to exceed your expectations of us at Delray Buick GMC! We do all we can to make sure you leave feeling satisfied. We'll be sure to let John know he did a wonderful job and we hope we'll see you again down the road!

June 20, 2021

Dealership Rating
Employee Rating

A top notch experience from start to finish. Greg was the picture of professionalism. His knowledge of the brand is second to none. I have been looking at Buick Enclaves for quite some time at different deal More

by Gregbaldwin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Hathhorn , Michael Magyar

Jun 23, 2021

Delray Buick GMC responded

We are thrilled that Greg and the team could make car-buying so easy and efficient! Thank you for giving Delray Buick GMC your business and five-star feedback. We hope you are loving your new ride!

January 21, 2021

Dealership Rating
Employee Rating

What a kind, honorable Man! Robert puts the Sales into salesman!! Special shout out to Delray GMCs gm kevin Connally! Much respect! Thank you for the professionnel attention. More

by sdraizin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Sengelmann, Jordan Schear, Frank Castagna , Alan Kurtz, Michael Magyar

Apr 14, 2021

Delray Buick GMC responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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