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Kevin Connolly
Kevin Connolly at Delray Buick GMC
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Kevin Connolly | Page 2

General Manager

Delray Buick GMC

2400 South Federal Highway
Delray Beach, FL 33483

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Kevin Connolly

August 12, 2023

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For over twenty years Delray Buick GMC has been my "go to" dealership. The team there is the best! More

by SANTULLIJOHN
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Heinsohn, Jordan Schear, Nancy Snyder , Dan Fielder

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Aug 15, 2023

Delray Buick GMC responded

We take immense pride in our team’s ability to provide exceptional service to our guests, and it’s wonderful knowing you have experienced exactly that over the years. It’s our pleasure to continue to be there for you and your vehicle needs. All of us at Delray Buick GMC look forward to seeing you again.

August 01, 2023

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Vlad what is extremely efficient and effective in making this vehicle purchase seamless process. I would recommend to anyone looking to purchase a new or preowned vehicle. More

by Don Tracey
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Recommend Dealer
Yes

Other Employees Tagged: Vlad Nikolaenko

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Aug 02, 2023

Delray Buick GMC responded

Don, it's great to know that Vlad made your vehicle purchase at Delray Buick GMC a seamless process. We appreciate the recommendation!

July 29, 2023

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Scott is always accommodating and professional. Excellent communicator and consummate professional. Delray Buick/CMC always provides excellent service. More

by Neal de Jesus
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Recommend Dealer
Yes

Other Employees Tagged: Scott Bartsch

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Jul 31, 2023

Delray Buick GMC responded

Neal, we're delighted to know that Scott and our team at Delray Buick GMC consistently provide you with excellent service. Thanks for your support!

July 14, 2023

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Always a pleasure to deal with delrey buick the best service..will aways come back More

by J42099
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa De Leon, Robert Heinsohn, Jordan Schear, Shayam Basant, Frank Castagna, Michail Diduch, Scott Bartsch , Mark Ricciardi, Alan Senhoreti, Ralph

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Jul 20, 2023

Delray Buick GMC responded

We are honored to receive such a high recommendation from you. All of us at Delray Buick GMC appreciate your support, and we’re glad to hear that our team delivers the best service. Safe travels until next time!

June 28, 2023

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Vlad did an amazing job today. My friends and family recommended the dealership and Vlad did such an excellent job. Great communication and he answered all my questions. I would hi More

by Hubert Oates
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Schear, Pat Frenna , Vlad Nikolaenko, Alan Senhoreti

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Jul 13, 2023

Delray Buick GMC responded

Hubert, thank you for the amazing review! We're so glad that Vlad provided excellent service and answered all your questions. Thank you for recommending him to others. Have a great day!

June 25, 2023

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Vlad very good service and thank you did not play any games at all very nice to deal with More

by John
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Recommend Dealer
Yes

Other Employees Tagged: Pat Frenna , Vlad Nikolaenko, Alan Senhoreti

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Jul 12, 2023

Delray Buick GMC responded

It’s important to us to provide our guests with reliable and honest service they can depend on, so we’re thrilled to hear this was your experience while working with our team. We wish you many safe travels in your new vehicle and look forward to working with you in the future. Thanks again from all your friends at Delray Buick GMC.

May 05, 2023

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Vlad Nikolaenko thorough to walk through this transaction. Upfront stand up customer support is #1. Professional, respectful even with 10 pm correspondence. Knowledgeable with almost everything o More

by Joe
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Recommend Dealer
Yes

Other Employees Tagged: Vlad Nikolaenko

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May 11, 2023

Delray Buick GMC responded

Joe, we are delighted to hear about your experience with Vlad and his exceptional support during your transaction. It is reassuring to know he was able to assist you even after hours. We appreciate it when our team goes above and beyond for our valued clients at Delray Buick GMC. We hope that you continue to enjoy your new purchase!

April 30, 2023

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Easy, in and out. No xx back and forth I got a great deal and love the truck. Thank you to the whole team at Delray Buick GMC More

by solar.shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Schear, Kyle Williams, Pat Frenna

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May 05, 2023

Delray Buick GMC responded

Glad to hear your experience was pleasant, solar.shane! We're proud to have provided a no-nonsense and efficient service while getting you a great deal for the truck you love. Delray Buick GMC team is grateful for your support and hopes to assist you again in the future.

April 11, 2023

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Thank you Kyle and Jordan for another FANTASTIC lease experience!! Cindy and I only do business with Delray Buick GMC. More

by tim.jacques52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vanessa De Leon, Dan Fielder, Jordan Schear, Kyle Williams, Gregg Hathhorn , Alan Senhoreti

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May 04, 2023

Delray Buick GMC responded

Kyle and Jordan are exceptional members of our team, and we're delighted they helped make another lease experience fantastic for you and Cindy here at Delray Buick GMC. We appreciate your loyalty to our business, and we will continue to work hard to exceed your expectations in the future. Thanks for sharing your feedback!

February 15, 2023

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I bought a vehicle from this dealership a few years ago and had a good experience. I decided to come back to purchase a pre-owned vehicle for my daughter. I dealt with Mohammad, who was a liar and tried More

by Pre-owned Car Shopper
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Recommend Dealer
No

Other Employees Tagged: Jordan Schear, Mohammad Faruque

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Feb 16, 2023

Delray Buick GMC responded

We are sorry we couldn't come to an agreement on the preowned vehicle you were interested in. Being a previously pleased customer, you know what level of care and appreciation we have for our customer's experience. We offered you a discount upfront to try and retain your business, but were unable to meet the additional discount requests you had during your visit. We also noticed, prior to visiting us, you left a negative review for the GMC store directly south of us, outlining the same grievances you had with us regarding price and a "bait and switch”. We only discussed one vehicle with you and we were willing to discount it, just not as deeply as you wanted, so I am not sure why you are accusing us of a "bait and switch." We held true to the discount we offered over the phone and when you arrived at our dealership, we did not "switch" you to a different vehicle. Considering the five bad reviews you have left us with false accusations, as well as the reviews you have left with other dealerships, it seems we will be unable to come to a reasonable solution. We apologize again that we were unable to come to a satisfying resolution for you and wish you the best in your car shopping endeavors.

Feb 17, 2023

Pre-owned Car Shopper responded

There is nothing false about my review. This was the honest experience that I had at your dealership. And if your general manager, Kevin Connolly, would have returned my calls then I could have explained it to him. It's interesting to me how he could never call me back and avoided my calls, but you so quickly responded to my reviews. You should really work on your customer service. To clarify the "bait and switch" Mohammad tried to do. When I spoke to him on the phone, I repeated several times that I was not willing to pay a dealer fee. I told him I didn't want to waste my time, nor his, and drive an hour there if he was going to charge that fee. It was crystal clear! He offered me on the phone $23,000 for the vehicle and no dealer fee. I told him I would be willing to come there and if the car was everything it says it is on the listing I would do that. When I got there the car had scratches that he told me were repaired over the phone. When I saw them in person it looked like a 2 year old took white out and painted over them....horrible job! Then when I test-drove the vehicle the engine light came on. When I asked why it was on he said, "It needed a new battery and that they would replace it in the service center." He never disclosed this issue over the phone. When we went to his office he said that he now couldn't do the price he told me over the phone because of the battery issue he couldn't discount it as much. I was in shock that he wanted to charge me for the battery! And he wanted to charge me the dealer fee, which I told him over the phone there was no way I was going to pay. He lied and told me one thing to get me there and then changed the price. He pulled a bait and switch. This was my honest experience and my father-in-law was with me to witness it all. He was in disbelief at what your dealership tried to do to me. Yes, I left you several bad reviews so that other people can read my experience and hopefully avoid having an unpleasant car-buying experience also and learn something from it. Yes, I did also leave a negative review for the GMC store south of you. It's unfortunate that many dealerships try unethical, shady tactics to sell cars. But the great news is that right after I left your dealership I went to Schumacher Buick GMC in West Palm Beach and found the perfect car. They were upfront, and honest, and made my buying experience pleasant and easy which is what it should be. So I would highly recommend anyone looking for a car to go there instead. If you put half the amount of effort into your customers as you did into your response to my review and following all my comments then you would probably have much happier customers.

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