Kevin Flanagan | Page 52

I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job for $1,300.00. I was concerned about the difficulty of the job and had the vehicle towed to Smythe Volvo. I was greeted by the Service Manager Sean who waited 45 minutes past their shop closing hours. I might add it was the Friday of Memorial Day weekend. He kept his family plans waiting in order to make sure my needs were met. I received a phone call on Tuesday morning. Sean advised that it was not the entire unit but only an intake hose. The repair was done promptly and for under $300.00. I have heard time after time "avoid the dealer, they will take advantage." I have heard that dealership service people work off of commissions. This could not be further from the truth at this dealership. I went to meet with the dealership manager to praise my service experience. I was pleased to find out it was the service manager's brother. They are a family business not a big corporate dealership. If you are looking for clean, honest, inexpensive work on your volvo I highly recommend Smythe Volvo of Summit New Jersey. Say hello to Sean for me! Customer for life, Mike H More

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My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and to my complete satisfaction. Herb Brennan More

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I live on Long Island and can have my Volvo serviced at a number of dealers. I travel all the way to New Jersey for Smythe Volvo. I leased my vehicle from them and have it serviced there. I have never expe number of dealers. I travel all the way to New Jersey for Smythe Volvo. I leased my vehicle from them and have it serviced there. I have never experienced a more comfortable and friendly environment. I will continue to use Smythe Volvo for vehicle service and any future vehicles I anticipate purchasing. More

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This ended up being a service call with Doug that moved easily into a sales conversation with Kevin and ultimately Steve. I say "easily" because the service that has been performed since 2006 on our XC90, easily into a sales conversation with Kevin and ultimately Steve. I say "easily" because the service that has been performed since 2006 on our XC90, now at the 100K mark, literally sold us on purchasing another Volvo specifically through this dealership. After looking into options, we're more than likely going to go with the XC60 T6! If these folks ever have bad days, the customer never knows it! Thanks as always for the great communication, service and support throughout. Tim Crow More

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This dealership is as honest as they can possibly be. I worked with Kevin Flanigan over a 2 week period and he was fantastic. He always responded to my calls and e mails immediatley. The lease price i got worked with Kevin Flanigan over a 2 week period and he was fantastic. He always responded to my calls and e mails immediatley. The lease price i got was the best deal around and he stood by his word and did everything he said he would. Kevin is a family guy that owns the dealership and he takes great pride in what he does. I also had the pleasure of meeting his finance manager Alex, he is also a great honest guy with NO hidden agendas. THIS DEALERSHIP IS LIKE NO OTHER, That is why i gave them 5 stars across the board.Sincerely, Gerry More

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I'm a big fan. From Kevin and Tom to Gary and Doug and everyone in between my positive experiences with Smythe are what keep me coming back. I readily recommend Smythe to my friends and colleagues because everyone in between my positive experiences with Smythe are what keep me coming back. I readily recommend Smythe to my friends and colleagues because of the professional,courteous, responsive and fair manner in which they conduct their business. Steve Penders More

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i have had the pleasure of work with Sean for more then 8-9 years i am on my 3 or forth Volvo, he has been amazing and i can always count on him, i stay with volvo because that is the brand he represents a 8-9 years i am on my 3 or forth Volvo, he has been amazing and i can always count on him, i stay with volvo because that is the brand he represents and i do not want to work with anyone else i have a hard time getting my car in for service because of my schedule, i brought it in today and he got me in and out in record time, our family is very grateful to have Sean and Kevin on our side, life is tough enough these days, our volvo guys only help make my day better tks/rds ted Glynn florham park nj More

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I purchased my first Volvo from Smythe. And it was the first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running i first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running in top notched condition for in excess of 500 thousand miles. The service was always excellent and the team of mechanics were dependable, reliable, informative and very professional and above all, always courteous. My second, third and fourth Volvo I also purchased from Smythe, all three were serviced at Smythe. I have had a total of 5 Volvos—1979 DL, 1988 240, 1994 940, 2000 S80, 2006 S80, all of which were serviced at Smythe. I still own three of the five (the 1988, 2000 an the 2006) with 500, 200, and 66 thousand miles respectively. Infrequently, I have had at least one of the Volvos I owned serviced at other Volvo dealerships, but for some reason I always feel the need to go back to Smythe, probably because of the quality of work and the attentiveness of the Team of mechanics at Smythe—I feel that I can unquestionably depend on them to do the highest quality work the first time around—and that has always been the case for the last 30 years or more of my experience with them. I have never been dissatisfied or unhappy with the quality of work performed at Smythe. And mainly because of the friendliness and quality of work produce by the Volvo Team—Sean, Kevin, Nick, Tony, Doug, Tom, Gary and all the floor mechanics, I have and will continue to very highly recommend Smythe Volvo to anyone who plans to purchase or have a Volvo serviced. More

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I had my car stolen so I needed a car pretty quickly. One of my colleagues recommended I speak with Kevin. Kevin saw me right away. I explained my situation and he was empathetic and helped me consider my of my colleagues recommended I speak with Kevin. Kevin saw me right away. I explained my situation and he was empathetic and helped me consider my options and provided a couple of alternatives. No pressure, very professional, candid and thorough. I would recommend Smythe and Kevin to anyone who is interested in a pleasurable, professional car buying experience. More

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i have been a customer of Smythe since 1999 and have leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase of the family atmosphere, great service and they are very accomodating and understanding of their customers needs. More

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