Kevin Gribble | Page 41

Excellent customer service from the moment we entered the showroom. Estevan Rosas is amazing! He made the process completely easy in purchasing our new Subaru Crosstrek Wilderness. Estevan made us feel like showroom. Estevan Rosas is amazing! He made the process completely easy in purchasing our new Subaru Crosstrek Wilderness. Estevan made us feel like family! He went above and beyond to following up with us. Estevan just an all around wonderful person! Kelvin Gribble in the finance department is great! He is very thorough in all the detail with the contracts. An even breakdown and provide comparisons in what will work best for you as the customer. Truly the best! Five Star Customer Service! More

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The entire process was pleasant and the staff was very informative and friendly. I will definitely refer Tucson Subaru to my friends and family. informative and friendly. I will definitely refer Tucson Subaru to my friends and family. More

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My wife and I thought that this was the best car buying experiences we've ever had, BAR NONE! experiences we've ever had, BAR NONE! More

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Very busy, clean, attentive and organized. Layla did a good job but I was easy. Layla did a good job but I was easy. More

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Tucson Subaru was easy to work with for the trade-in our our older model and purchase of a new vehicle. The office and waiting spaces for customers are clean and comfortable. I appreciate the snack, coffee, our older model and purchase of a new vehicle. The office and waiting spaces for customers are clean and comfortable. I appreciate the snack, coffee, tea, & filtered water. The location is also close to all the stores and restaurants one could want, if you experience a wait. Joe Micoletti is a professional and an effective communicator. He ensured our expectations were set appropriately with regards to the timeline of the closing process and I appreciate his straight forward manner. The sales dept experienced a landmark day on the afternoon that I went to purchase the vehicle and there was a long wait to pay for it and complete the close out process, however this was communicated to me and genuinely apologized for. The whole place was working hard to make it as comfortable as possible for the customers; but there was a bottleneck at that point--only two gentlemen to close sales out. Kevin Gribble in the finance dept had the longest day but maintained his eye for detail that is vital for his profession, but not always a given! He was thorough and ensured the job was completed correctly. Finally, the general manager, Terry, really showed that Tucson Subaru (from the top down) values its customers and their time by giving us an unexpected discount on an accessory due to the excessive waiting time. They did everything they could to try to make up for the wait. Often times, management will apologize for a situation and it doesn't feel genuine or that they care to make process improvements; in this case I felt it was sincere and a good example of management actually improving the customer experience with something immediate and within their power. More

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Estevan was helpful and transparent about every part of the transaction -- we would purchase a vehicle from him again! the transaction -- we would purchase a vehicle from him again! More

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Ethan was one of the best carsalesperson I have dealt with. From the warmth of his greeting to inviting us inside to sit while he pulled up the cars we wanted to see, he was professional and kind and co with. From the warmth of his greeting to inviting us inside to sit while he pulled up the cars we wanted to see, he was professional and kind and courteous and made us feel like part of the team. He continued with the same behavior through the test drive and after, answering all our questions and being thoughtful about my hearing difficulties. He gave us his card and we made the time to meet the following day after considering the vehicle we wanted to purchase. He stayed with us through the long process of accounting being short staffed and made a most tiresome day caused by short staffing less difficult to bear. Were it not for Ethan's thoughtful and kind presentation concerning the delay of 4 hours when we came to finish the financial details, I'm not sure we wouldn't have had second thoughts. I will recommend this dealership to friends and neighbors because of his taking such good care of us. More

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Everyone was so helpful and the building made the experience easy and stress free for my family experience easy and stress free for my family More

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The entire process was quick & simple. Everyone was very pleasant. Everyone seemed to be taken care of quickly & courteously. Everyone was very pleasant. Everyone seemed to be taken care of quickly & courteously. More

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Tucson Subaru has great service, friendly staff and a great product. If you are looking for reliable vehicle and great people to help you, look no further. great product. If you are looking for reliable vehicle and great people to help you, look no further. More

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