Kevin Harris
Kevin Harris at Norm Reeves Honda Superstore Cerritos

Kevin Harris

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

Contact Me
3.9
253 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Customer Relations Manager

3.9

253 Reviews

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253 Reviews of Kevin Harris

February 05, 2026

Dealership Rating
Employee Rating

John French is very patient and professional . We would be happy to recommend it to other friends. More

by xuqiong222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ray Saboor

Feb 06, 2026

Norm Reeves Honda Superstore Cerritos responded

Working with John sounds like the kind of series where every episode keeps you hooked! His patience and professionalism really help create a storyline that keeps guests comfortable through every scene. Thank you for recommending him and for letting our team be part of your list!

February 04, 2026

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The wait time is atrocious. It takes way too long to get a service when i arrived on time More

by skylerquach8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hossain Ahmed, Neal Abolssedgh

Feb 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Hi, Skyler. We understand it's frustrating to wait, and apologize for the inconvenience. We always aim to provide fast, efficient service and regret that we fell short. Please contact our team so we can review your visit in more detail and discuss the timing concerns you experienced. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

January 31, 2026

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Employee Rating

HONDA WILL NOT FIX MY CAR AND IT WAS UNDER WARRANTY. I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL L More

by vonn1epooh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Norm Reeves Honda Superstore Cerritos responded

We understand how upsetting it can be to deal with ongoing vehicle concerns, especially when warranty coverage and prior visits are involved. We would like the opportunity to review your service history in more detail and discuss this with you directly, so please contact us when you are able. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

Feb 03, 2026

vonn1epooh1 responded

Hello I already have spoken to you.And you said you cannot help me.So , what do you want to discuss?

Feb 03, 2026

vonn1epooh1 responded

I just found out my car needs a whole new motor not just a head gasket like Honda was trying to say I needed. This service department doesn't know what they are talking about be very cautious when dealing with this dealership not only did they sell me a Lemon but they dont let you know what the real problem with your car is until the warranty is expired so they can take your money to get it fixed. ALWAYS GET A 2ND OPINION. You can call me if your going to fix my car my numbers in your system

December 12, 2025

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Best service I liked great good amazing very good thank you nice very good hi More

by phhrasing_solan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 15, 2025

Norm Reeves Honda Superstore Cerritos responded

Great, amazing, very good…sounds like we've hit just about every positive word in the book! Our team will be thrilled to see your enthusiasm. Thank you for sharing your excitement and kind words!

November 23, 2025

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I was very satisfied with my purchase. I love the fact that they were patient with me, understanding, loving, caring, sharing, and waiting for me to make the final payments and directing m More

by JasonJeune25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim, Mike Porter

Nov 24, 2025

Norm Reeves Honda Superstore Cerritos responded

Reading your words, it’s clear Susanna made this more than a purchase. She made it a genuine connection. Her mix of patience, guidance, and generosity is something she brings to every customer, and she’ll be thrilled to hear it meant this much. We appreciate you taking the time to share it.

November 11, 2025

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Great dealer to do business with. The personal is very helpful and professional. High level of service More

by javier_osnnayyaszqs110405
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Norm Reeves Honda Superstore Cerritos responded

We’ll call that a win for Team Service! Our crew takes pride in playing at a professional level, and it’s awesome to see that reflected in your experience. Thanks for joining our roster of happy drivers. Game on for great service every time!

November 04, 2025

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Employee Rating

Thanks Norm Reeves for your good service towards my motor. I appreciate your good work . Mainly your good staff that help me put my motor in order. They have good aproch and good manners Thanks and G More

by hobodoziieess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Norm Reeves Honda Superstore Cerritos responded

Your motor’s found its groove again, and we’re thrilled to have helped tune it up! Thanks for the kind words and the applause for the team’s performance. We appreciate you choosing Norm Reeves Honda Cerritos and look forward to seeing you again.

October 08, 2025

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Employee Rating

Certainly a large operation. We were treated courteously and professionally by all that we had contact with. More

by mmakats
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Neal Abolssedgh

Oct 09, 2025

Norm Reeves Honda Superstore Cerritos responded

Thanks for the excellent review! Running a large operation takes a lot of moving parts, and we’re glad they all treated you well. We’ll pass your praise to Kevin, Jose, and the rest of the crew. Hope your next visit is just as seamless.

September 12, 2025

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Service took to long waiting area very uncomfortable and I was waiting over five hours More

by aracelizqer1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ramin rad mike monell

Sep 15, 2025

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know about your recent visit. We understand how important both comfort and efficiency are, and we’re sorry that your time with us left you feeling dissatisfied. If there's anything we can do to make this better for you or you'd like to discuss your feedback further, please feel welcome to contact me. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 11, 2025

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Employee Rating

Las personas mas amables que me han atendido y moatrandome con pasiencia las options que tenia More

by patyreyespaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Mazen Abdeh , Samantha Alejo, Lili la persona que me attending primero muy amable muy servicial y el gerente de ventas tambien muy serviciales

Sep 12, 2025

Norm Reeves Honda Superstore Cerritos responded

¡Qué gusto leer esto! Nos encanta mostrar opciones con calma y cuidado. Pasaremos tus gracias a Kevin, Jose y al equipo.

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