Kevin Hubert
Kevin Hubert at Dirito Brothers Walnut Creek Volkswagen

Kevin Hubert | Page 92

Service Consultant

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.8
1,374 Reviews

Dealership Experience

18 yrs, 4 mos

Industry Experience

23 yrs, 5 mos

Languages Spoken

English English

4.8

1,374 Reviews

Write a Review

1374 Reviews of Kevin Hubert

November 03, 2020

Dealership Rating
Employee Rating

Great communication from the team. Service was completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. More

by rob_fellner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Hi Rob, thanks for the positive feedback! We're happy to hear that your car is running great and that the service team was prompt and communication up to speed. Thank you for your continued business!

October 30, 2020

Dealership Rating
Employee Rating

Made a appointment for 3 issues. 1 was taken care of even though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families More

by BELLE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 13, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. This information was forwarded to our management team. We appreciate your feedback as it will help us to improve next time. I apologize for this mistake.

October 30, 2020

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Employee Rating

Have leased or bought 3 cars from Dirito Brothers Walnut Creek. Have been pleased with the sales process, and very happy with the service department. More

by ecanderssen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Thank you for letting us know that you have consistently received good service, we appreciate your continued business.

October 26, 2020

Dealership Rating
Employee Rating

Made it easy to use a rental while I waited 4 days for my car to be repaired. Great customer service and communication throughout the process. More

by ANN Moitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

Oct 27, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear that things went easily and that you are satisfied with our level of service.

October 25, 2020

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Employee Rating

Service - on time, completed faster than expected, and the overall welcome is friendly - explaining service options and answering any questions have been graciously answered. Thank you. More

by kwmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're glad to hear that you had a good experience and that things went smoothly. Thanks for the great review!

October 23, 2020

Dealership Rating
Employee Rating

We have bought three cars at Dorito Bros and Erin has treated very well. Kevin in the service department has also been great with our needs. Thank you! Hector More

by SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit

Oct 27, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Wow, three cars! Thank you for your continued support. We're happy to hear that Erin and Kevin have done such a nice job helping you out and we appreciate the positive feedback.

October 19, 2020

Dealership Rating
Employee Rating

Just recently bought my second car from this location. Customer service is great and the process is so simple that we were out within an hour. The review of the car's electronic system was a short and to More

by NISHADEZZ1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

Oct 21, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Cars are all electronics these days, so it's important to have a handle on. Happy to hear Andres and Kevin made sure you know what's what. Thank you for taking the time to write a nice review!

October 17, 2020

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Employee Rating

Always quick and professional, would definitely recommend to anyone with a VW due to their customer service and habit of making everyone comfortable when they come to visit. More

by STRYKERBRENDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2020

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with the team. Thanks for the recommendation!

October 16, 2020

Dealership Rating
Employee Rating

I brought my car in for a recall update, the service was explained to me by Kevin and was completed before the estimated time given, great job all around. More

by justin.truskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! That's the way it should be. Sorry you were affected by a recall, but happy to hear Kevin took good care of you. Thanks for letting us know!

October 16, 2020

Dealership Rating
Employee Rating

You always take care of me and do a stellar job. You let me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as More

by SAINTRYNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Dirito Brothers Walnut Creek Volkswagen responded

We are very grateful to have you as a customer! We appreciate this awesome review, too. We're happy you're happy. Thank you!

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