Kevin Ihlefeld
Kevin Ihlefeld at Marty's GMC

Kevin Ihlefeld | Page 20

General Manager

Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

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4.8
232 Reviews
4.8

232 Reviews

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232 Reviews of Kevin Ihlefeld

February 01, 2020

Dealership Rating
Employee Rating

Vehicle in for service Great Place Great People Great Service Highly recommend for both Service and Sales. Friendly environment all employees are very helpful and frie More

by mick0417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 02, 2020

Dealership Rating
Employee Rating

Very smooth Experience Very smooth car buying experience. All who I came in contact with at Marty’s were knowledgeable and professional. I would.definately recommend this ex More

by FISHBOTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Malley , Edwardo Peralta

January 02, 2020

Dealership Rating
Employee Rating

Honest Dealer Evaluation This Dealer sets the benchmark! The a General Manager as well as Paul Malley our salesman are why this dealership is thriving I would and will highly More

by CAPTDANPOPE
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Malley

December 29, 2019

Dealership Rating
Employee Rating

Great new car purchase Dealership worked to get me the vehicle I wanted at the price I needed. Provided the extras I was looking for and closed the deal quickly More

by TATKINSON0226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Izzo

December 09, 2019

Dealership Rating

Thanks Marty's. Always Can Count On You! Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. More

by Byrnesie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sid Dailey, Paul Malley, John Backman, Brian Mello, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima

November 26, 2019

Dealership Rating
Employee Rating

Excellent My experience with Marty’s has been excellent. The maintenance department is very friendly,and answer Any questions I ask them. When I see KEVEN and J More

by MCNEIL115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Backman

November 22, 2019

Dealership Rating
Employee Rating

80,000 miles check up I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully More

by Goldfish554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sid Dailey, Brian Mello , Brian kelly

November 01, 2019

Dealership Rating
Employee Rating

Deceptive in every sense of the word! This day and age it shouldn't take lying and being stupid enough to put it in writing. This dealership has a real ruthless employee named Josh, who wi More

by cindys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sid Dailey, Brian Mello

Nov 06, 2019

Marty's GMC responded

Cindy/Ashley, I can't begin to apologize enough that this experience happened to you. I have had the opportunity to read the entire text chain that you had with our internet consultant and you certainly did make every effort to prevent driving over an hour and come away disappointed. For some unexplainable reason Josh was not picking up on the details that needed to be explored and clarified and only focused on scheduling an appointment. Our managers were at a loss for words because this never happens here. That is not to say that there aren't differences of opinion on what may have been stated at another dealership, but again, those items could have been addressed within the email correspondence. In handling this properly you may or may not have come to Marty's, but if you had, there would not have been such a poor experience, We strive constantly to improve and always provide the highest level of service. I regret that we failed you. If you would like to further explore a GMC Sierra I would be happy to do so with you. If given the opportunity I am certain that you would recognize that one person's failure to communicate is not reflective of the rest of our customer focused employees. Kevin Ihlefeld-General Manager

Nov 06, 2019

Marty's GMC responded

Cindy, I truly wish you the best despite your feelings for our dealership. I am not certain where you find any justification for the way in which your daughter was handle because there is none. I have already taken the steps necessary to prevent a similar situation from occurring in the future. Regardless, enjoy your new truck. Best, Kevin Ihlefeld

Nov 06, 2019

cindys responded

Kevin, thank you for the the apology, However you have justified this employee Josh's behavior which is of great disgust! He should be fired. Why would you want this man representing the dealership? Anyway thats your issue. We purchased the truck elsewhere , and were treated beyond professional. I hope this behavior does not continue, and we will make sure everyone we speak to knows ,what a poor managed dealership you have. You never know who your talking or dealing with. He picked the wrong people.

Nov 06, 2019

cindys responded

Good Kevin, I hope josh is in the unemployment line! The end

October 22, 2019

Dealership Rating
Employee Rating

Oil change Was in and out within 45min. Fast and friendly service. Everything was explained to me with what was done and things to look at in the future.p More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 02, 2019

Dealership Rating
Employee Rating

Great job. My aluminum wheels were loosing air. Doug in parts found a set of wheels taken from another vehicle and Brian in service had them installed. Saved me More

by Dave C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Eisen and Brian Kelly

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