Check out Kevin Kneebusch's reviews on DealerRater

February 14, 2024

Dealership Rating

Employee Rating

Ganley was friendly and welcoming. Tony Z. Knew who I was when I entered the building. Tony Z. Knew who I was when I entered the building. More

by Bonzermca

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Helpful 0

Report | Print

Feb 14, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Tony and congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 03, 2024

Dealership Rating

Employee Rating

This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! Sean Pangburn is the best, kindest, most patient salesperson I have ever dealt with! My husband and I will be coming back to buy another car in the summer when my husband’s lease is up! Sean Pangburn and Ken Ganley just made us life long customers of theirs! What a great experience! More

by Eeyore13!

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Stancil, Tom Yerace, Craig Douglas, John Chapman, Sean Pangburn, Matt Palffy

Helpful 0

Report | Print

Feb 05, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2024

Dealership Rating

Employee Rating

Sales and negotiating of final deal was fine. When it came to signing final papers I felt that I was disrespected by the finance lady in the manner that the extended warranty was presented. I was When it came to signing final papers I felt that I was disrespected by the finance lady in the manner that the extended warranty was presented. I was talked down to because I chose not to take it. Multiple times I was questioned on if I knew how many onboard computers a car has, my knowledge of fixing those computer's, and then I was questioned if I owned the required equipment to repair such computers. I didn’t take kindly to the way I was as treated. This type of strategy may work on others to sign up for the extended warranty but not me. For this is the reason if asked I will not be sending any potential car buyers to your dealership. Please do not get in further contact with me. Thank you. More

by Jfhenighan

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Jennifer Fincham

Helpful 0

Report | Print

Jan 20, 2024 -

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 13, 2024

Dealership Rating

Employee Rating

Good dealership to deal with up front pricing and good quality sales team will definitely be going back next time I need a car! quality sales team will definitely be going back next time I need a car! More

by Matthew Brown

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Stancil, Tom Yerace, John Chapman, Matt Palffy, Gavin Barnes

Helpful 0

Report | Print

Jan 15, 2024 -

Ken Ganley Ford Norton responded

Matthew, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

December 28, 2023

Dealership Rating

Employee Rating

Christian the sales man was friendly and very personal over all the dealership was great to work with over all the dealership was great to work with More

by jheisalive

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christian Rodriguez

Helpful 0

Report | Print

Dec 29, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Christian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

December 11, 2023

Dealership Rating

Employee Rating

This is my third time buying a car from Gangley in Norton. This was the easiest one by far, it was a smooth transition. Jack was great. He explained everything and he let me know all the hidden detail Norton. This was the easiest one by far, it was a smooth transition. Jack was great. He explained everything and he let me know all the hidden details and what to expect. More

by Khumphrey79

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, Jack Leonhard

Helpful 0

Report | Print

Dec 12, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jack met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2023

Dealership Rating

Employee Rating

Great experience and staff at Ken Ganley Ford Norton. All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! More

by KNCisUMU3

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Chapman

Helpful 0

Report | Print

Nov 16, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 15, 2023

Dealership Rating

Employee Rating

I enjoyed working with Gavin. He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat custo He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat customer if the sales experience remains consistent. More

by michaeldbonomo

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, Gavin Barnes

Helpful 0

Report | Print

Nov 15, 2023 -

Ken Ganley Ford Norton responded

Michael, Thank you for your very kind review. Gavin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Nov 16, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We hope you have a great day!

October 29, 2023

Dealership Rating

Employee Rating

Gavin was professional and provided timely communication throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventho throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventhough I had approved financing and a check from my credit union. The FM bullied me into giving my SSN or he would not approve the purchase. I drove 5 1/2 hours from MD to OH to make this puchase and conveyed the day before I arrived the I was not providing my SSN and was not interested in other financing options from the dealership. After filling out the credit union check and giving it to the FM he demanded SSN sighting the Patriot Act requires I give SSN. I contacted a lawyer friend who did some quick search and told me the dealership does need my SSN unless I am seeking financing through the dealership, stating attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash or are not seeking financing through the dealership. He advised me to walk away or if I wanted to make the purchase give my SSN and clearly state I do not approve or give Ken Ganley Ford authorization to pull or run my credit. Ken Ganley Ford agreed they would not run or pull my credit. That's what did. I will monitor my credit to see if Ken Ganley Ford ran my credit and file a complaint with the appropriate authorities. I will file a general complaint with the BBB and other agencies hoping Ken Ganley Ford stops this dishonest practice. More

by Ricora

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Craig Douglas, Gavin Barnes

Helpful 0

Report | Print

Oct 30, 2023 -

Ken Ganley Ford Norton responded

Dear Mr. Orange, We were disappointed to read your review. You will be glad to hear that we never ran your credit in any form. As we explained to you in an email on Friday, October 27th at 11:42am, and then again several times in person, the State of Ohio requires us to record your Social Security number in order to title your vehicle and to issue a 45-day temporary tag. Whoever told you otherwise is misinformed as to the laws of the State of Ohio. I hope this clears up any confusion. We wish you the best in your future endeavors. Thanks! Ken Ganley Ford Customer Relations Manager

Oct 30, 2023 -

Ricora responded

Ken, The email did not state that and no one stated that to me in the dealership. I was told it was a requirement of the Patriot Act. If it is requirement for temporary tags the State of Ohio should have a form stating that and to provide the SSN. Writing the SSN on post-it-note and handing it to someone is not a good practice. What safe guards are in place to protect the SSN? If you've never had your identity stolen you wouldn't understand the impact.

September 11, 2023

Dealership Rating

Employee Rating

No one has contacted me back at all about my experience. My car is still not repaired and I keep trying to reach out to the general manager and he is ignoring me. You did not honor your contract. You sold m My car is still not repaired and I keep trying to reach out to the general manager and he is ignoring me. You did not honor your contract. You sold me a lemon. More

by kerristigger74

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Tom Yerace, John Chapman, Matt Palffy, Christian Rodriguez, Deven Legg , Matt, zero stars. John-zero stars. Kevin-zero stars. Devon in repairs-zero stars. The general manager, Tom Yerace-zero stars

Helpful 0

Report | Print

Sep 11, 2023 -

Ken Ganley Ford Norton responded

Hi Kerri, we are surprised and disappointed to read your review. The 14-day, 1,000-mile warranty is offered by Ford on certified used cars. That warranty has expired. We gladly tried to trade you out of the vehicle, but were unable to do so. We repaired the transmission under warranty. As we told you, the part needed to repair your air conditioner is under warranty and it is on national back-order. When the part arrives, we will repair the air conditioner. We would be happy to fix your brakes but there was nothing wrong with them. We do not turn down legitimate repair work because that's how we make a living. We also don't perform unnecessary repairs because that would be unethical. The vehicle is not a lemon. It is common for any vehicle with over 100,000 miles to need maintenance and/or repairs. This is why we provide customers with warranty’s and why your warranty covered your vehicles issues. Stating that no one has contacted you about your experience is untrue. You met with our Sales Manager Kevin on 8/28 and our Customer Relations Manager called you on 8/30. We believe that we’ve done everything possible to help you and honored any / all contacts. We feel that we have been nothing but professional and always serve our customers with utmost respect. It is truly disappointing to hear such statements as we pride ourselves on quality customer service at all times. We will promptly notify you when the part comes in and complete the repair of your vehicle. Thanks!

Sep 11, 2023 -

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......

Sep 11, 2023 -

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......