Kevin Laplanche
Kevin Laplanche at Mercedes-Benz of Cutler Bay

Kevin Laplanche | Page 3

Service Consultant

Mercedes-Benz of Cutler Bay

10701 SW 211 St
Cutler Bay, FL 33189

Contact Me
5.0
30 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

24 yrs, 6 mos

Languages Spoken

Creole Creole

English English

5.0

30 Reviews

Write a Review

30 Reviews of Kevin Laplanche

December 09, 2021

Dealership Rating
Employee Rating

Kevin Laplanche is the best of the best! MB of Cutler Bay has a true ambassador of goodwill representing them….makes them quite fortunate. More

by reeljewel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2021

Mercedes-Benz of Cutler Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay; we look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

November 16, 2021

Dealership Rating
Employee Rating

Regina and Kevin been my service advisors and totally would recommend and give 5 stars to them , they very efficient and professional, communications always great they really helpful and diligent with More

by Angela Oneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Vera

Nov 16, 2021

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your feedback with us, Angela. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

October 21, 2021

Dealership Rating
Employee Rating

TODAY WE MADE IT AGAIN!! Today one more time I had a pleasure with this great dealer team. Today i got my New GLC300W, they worked so hard!! My vendor Maribel Ramos and our Dealer Manager Daniel E Baste More

by eugeniodelgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto Llanes, Rene Sanchez , Daniel Baster, Jose Gonzalez Gomez, Maribel Ramos, Hugo Sanchez

Oct 21, 2021

Mercedes-Benz of Cutler Bay responded

Eugenio, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new GLC300W! We will share your comments with Maribel, Daniel and our team, and we look forward to working with you again. Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

June 04, 2021

Dealership Rating
Employee Rating

Service was under warranty and performed as expected. Kevin LaPlanche is great to work with, always explaining what to expect and offering options when available. More

by jiniguano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2021

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

June 04, 2021

Dealership Rating
Employee Rating

Every time we come in for a scheduled or even unscheduled service our experience is top-notch! We’ve always loved Mercedes Benz, and always will, but it’s their excellent service that really keeps us coming More

by jlapietra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Maya

Jun 05, 2021

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 11, 2021

Dealership Rating
Employee Rating

Kevin L in service is the best in the business. A wonderful experience every time I have an issue with the car. He does it right! Thanks Kevin More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2021

Mercedes-Benz of Cutler Bay responded

Thank you so much for your excellent review, Joe! We are so glad that we have had the opportunity to work with you, and we are thrilled that you have found your experience with Kevin to be a positive one at Mercedes-Benz of Cutler Bay. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 06, 2021

Dealership Rating
Employee Rating

Ii want to give all thanks to Kevin Laplanche who made everything smooth. It was a visit for a factory recall of several items. Thanks! More

by cmuina
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 06, 2021

Mercedes-Benz of Cutler Bay responded

We are very happy to hear Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

April 30, 2021

Dealership Rating
Employee Rating

Kevin Laplanche and Luis Gutierrez are a great contributions to the service and professionalism we expect from a Five Star dealership of this caliber. Thank you again for a great experience. G More

by George.Alonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Gutierrez

Apr 30, 2021

Mercedes-Benz of Cutler Bay responded

Thank you so much, George, for your kind words for Kevin, Luis, and our service team, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

April 20, 2021

Dealership Rating
Employee Rating

My service advisor, Kevin, is always professional, keeps calm, and stays positive. I was able to work while my tire was replaced, as I enjoyed fresh coffee and a pastry. The customer service at Mercedes More

by melvagarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ewer (Ever) Aguiar, Carmen Arrazola, Luis Gutierrez

Apr 20, 2021

Mercedes-Benz of Cutler Bay responded

It's great to hear that Kevin and the team provided you with outstanding customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

Apr 20, 2021

Mercedes-Benz of Cutler Bay responded

Thank you for your kind words. We really appreciated your feedback, it's our mission and goal to provide you along with the rest of the customers of Mercedes-Benz of Cutler Bay with an outstanding customer service! Daniel Baster Sales Director 305-278-6113 daniel.baster@mbcutlerbay.com

Apr 20, 2021

melvagarcia responded

You have a great team. Thanks for the good service!

March 31, 2021

Dealership Rating
Employee Rating

Great service provided by Kevin. Car was ready at the time promised. Kevin kept me informed throughout the entire process. Always a great experience at MB of Cutler Bay More

by Bastos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ewer (Ever) Aguiar

Mar 31, 2021

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Kevin here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

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