Kevin Mahoney

Scott was amazing, he had my ride all set up to go for me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all the vehicle features very bright young man he belongs at west chester BMW. Everyone is helpful and not pushy, Scott in particular is very knowledgeable about each vehicle and explains things in a down to earth manner, I will stick with there site as long as I am in PA. Scott defintely gets 11/10 in my book More

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I recently brought my 2025 BMW to BMW of West Chester for service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped it off. The issue required two separate service appointments, yet the original problem was never resolved. Instead of diagnosing and repairing the cause, the service team chose to simply replace a tire “to see if that would fix the issue,” which it did not. To make matters worse: • My wheel insurance was not submitted or honored, leaving me without coverage. • The technician’s notes on the service papers were inaccurate and unprofessional, which does not inspire confidence in the quality of work performed. • After two visits, the problem persists, and I left with a vehicle in worse condition and without the support I expected from a BMW dealership. By contrast, I have found that BMW of Devon provides a far more effective, professional, and customer-focused experience. The difference in service quality between these two dealerships is noticeable, and I would encourage BMW of West Chester to learn from that example. The issue was fixed and the car glides and runs like it should and the tire/wheel was in fact covered by the add on “tire/wheel” insurance and very pleased. I expected much better from BMW of West Chester service, especially when dealing with a new 2025 vehicle. I did escalate it to their management and there was no response. There should be a change in management given their lack of connectivity to the customer. More

by mbe21586 Verified Customer Verified Customer

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Great guys , they made everything really smooth , really professional and super kind as well , would definitely recommend professional and super kind as well , would definitely recommend More

by murtadajr Verified Customer Verified Customer

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They are simply the best! Very professional. Committed to fairness and excellence. Value the customer relationship. Very professional. Committed to fairness and excellence. Value the customer relationship. More

by Bill Verified Customer Verified Customer

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All around great dealerships and the people that work there never a bad experience, when I'm there there never a bad experience, when I'm there More

by JAMERAHSDAD Verified Customer Verified Customer

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Another fantastic service appointment concluded with the vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress an vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress and made sure all my questions were answered. I also work with Frank in the service area. In the meantime, sales advisor Scott and manager Wilmer took me through several options regarding my next car. Very professional staff, comfortable waiting room and showroom. I always highly recommend both the Sales and Service teams at BMW of West Chester. I have had 10 BMWs over the years and always do business with this group. (Formally Ottos BMW). More

by Mx Verified Customer Verified Customer

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Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More

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First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a tick paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating. More

by charnetskylaw Verified Customer Verified Customer

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I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More

by RSMITH60 Verified Customer Verified Customer

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Bill Consenzo is consistently above and beyond and delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** More

by mdounos Verified Customer Verified Customer

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