Kevin Mahoney
Kevin Mahoney at BMW of West Chester (formerly Otto's BMW)
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Kevin Mahoney | Page 2

General Manager

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.8
96 Reviews

I grew up in Villanova and had an early fascination with automobiles. I subscribed to all the car magazines, basically devouring every issue as soon as it arrived. What I value about being here at Otto’s is how it has led me to feel more entwined with this community. I go to the supermarket, I see our clients; I got to Costco, I see our clients, I go into West Chester for dinner, I see our clients. I really appreciate the sense of pride and connection that generates. I find it surprisingly fulfilling.

4.8

96 Reviews

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96 Reviews of Kevin Mahoney

January 15, 2024

Dealership Rating
Employee Rating

Very clean, comfortable and inviting Victor was great, the dealership is clean. I felt comfortable and was very happy with my experience More

by Karen
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney

Jan 16, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with our facilities and the assistance of Victor on your recent visit. Many thanks for choosing BMW of West Chester!

January 13, 2024

Dealership Rating
Employee Rating

It was fantastic… Our sales person. Lauren was absolutely wonderful. We were from Bethlehem Pennsylvania and she was so organized and helpful More

by fgt2
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney

Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear you were so pleased with the helpful and organized assistance delivered by Lauren on your recent purchase. Thank you for traveling a distance to do business with us here at BMW of West Chester!

January 06, 2024

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My experience with BMW of West Chester was a total pleasure from intro through delivery. Their approach was to work with me constructively on a deal focused on getting to what I wanted. No pressure ta More

by ScotD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCloy

Jan 08, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear you were so pleased with the communicative and proactive purchase experience delivered by Dan, Kevin and our team. Many thanks for choosing BMW of West Chester!

January 05, 2024

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Hard to get in and no loaners available for us to use during our service More

by jason@jruconstruction.com
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jan 05, 2024

BMW of West Chester (formerly Otto's BMW) responded

We know the availability and convenience of loaner transportation is valued by our customers. We are pleased to let you know with the start of the new year we have been able to add additional vehicles to our MINI and BWM loaners fleets.

December 18, 2023

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Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran More

by timbersedma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your recognition of the professional experience delivered by our team here at BWM of West Chester! We're delighted to hear you were so pleased.

November 24, 2023

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One of the best car experiences I’ve had and that includes Mercedes and Audi. I will recommend WC BMW to family and friends! More

by pshields824
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 27, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the purchase experience delivered by our team here at BMW of West Chester!

November 23, 2023

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Employee Rating

Everyone was friendly and very professional. . they answered all my questions and helped set up my new car More

by tjvc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Miller, Nick Capparelli , Cameron Ashman

Nov 24, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased the friendly, professional and knowledgeable assistance delivered by our team hete at BMW of West Chester.

Nov 27, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful compliments for the friendly and professional purchase experience provided by our team here at BMW of West Chester!

November 17, 2023

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Employee Rating

BMW of West Chester is a reliable place to have your vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. More

by Antony Blubello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2023

BMW of West Chester (formerly Otto's BMW) responded

Many thanks Anthony for your outstanding recognition of the performance by our team here at BMW of West Chester!

November 15, 2023

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Employee Rating

Everything was great except I've not heard from them to do the follow-up walk-through on the car. I'm still only utilizing about 20% of the features Rod was fantastic and a shout out to Joe Fritz in mai More

by SGREEN14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano, Robert Madden , Joe Fritz

Nov 17, 2023

BMW of West Chester (formerly Otto's BMW) responded

We want you to enjoy all the features you new BMW has to offer. Robert will be reaching out to assist you. Thanks again for choosing BMW of West Chester!

November 06, 2023

Dealership Rating
Employee Rating

The Sales department is fine. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. More

by Krejci01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Martin

Nov 07, 2023

BMW of West Chester (formerly Otto's BMW) responded

We regret to hear of your disappointment with your service experience. We do at times encounter delays in our shop for a variety of reasons due to the nature of our work. After informing you of a potential delay your service advisor was able to have your vehicle prioritized for completion as expected.

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