Kevin McDougall | Page 52

Fast, thorough,professional Without short-changing any necessary aspect of the transaction, both the sales representative and finance representative moved us through the process Without short-changing any necessary aspect of the transaction, both the sales representative and finance representative moved us through the process of purchasing a new vehicle smoothly and pleasantly. They answered all of our questions directly and inspired the kind of trust we rarely experience in high-pressure sales experiences. We felt as if we were dealing with real people who respected us, not salesmen programmed to wring every dollar they could out of us. More

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Great car, excellent experience Tucson Subaru is an excellent dealership. Our salesman Kevin was no pressure, informative and just a nice guy. Tim in finance top notch as well. 100% Tucson Subaru is an excellent dealership. Our salesman Kevin was no pressure, informative and just a nice guy. Tim in finance top notch as well. 100% satisfied with my BRZ and dealership experience. More

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Great car, great buying experience It was time to replace my trusty 14 year old car. After much online research, I chose 3 makes of car to test drive. The Subaru Forester was the leadin It was time to replace my trusty 14 year old car. After much online research, I chose 3 makes of car to test drive. The Subaru Forester was the leading contender. When I walked into Tucson Subaru, I was greeted pleasantly, and shown models by Kevin Mcdougall, who was very well informed and specifically answered my particular questions. His soft-spoken manner was very appealing. The car sold itself. I returned the next day to pick out a car, using the Costco member car buying plan to set the price, which was astonishingly agreeable. No haggling and a further discount in added amenities. All this was handled by Rudy Burneo, who took pains to be clear about the cost of each item. It was all very transparent and user-friendly. Next, I met with Traci Roberts, who explained all the optional warranties. Historically, I have avoided all these offers out of hand. Traci pointed out how much electronic equioment cars have now, compared to 14 years ato, and how the desert climate destroys plastic and rubber, compared to road salt and rust back east. I told her my budget and we managed to develop a package of extendee coverage that fit my needs, much to my great surprise, and I did not feel tricked or used, just gratified that my new car now has a cushion of support. My car was ready to drive off the lot in the time it took to do the paperwork. Rudy walked me through all the details. Happy! Happy! Of all the cars I have ever bought.., I am 68 and keep my cars until they die....this has been the smoothest, most gratifying purchase experience. I am sure the Costco process helped, but they refer me to Tucson Subaru for a reason. Great car, best buying experience in 46 years of buying cars. More

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