Sales staff was very professional.
Vehicles features were explained thoroughly. Vehicle was detailed and very clean.
Vehicles features were explained thoroughly. Vehicle was detailed and very clean.
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by SBGLOUDERMILK
Other Employees Tagged:
GUY MARTIN, Chris Rome
Feb 03, 2023 -
Kia AutoSport Columbus responded
Thank you for your kind words. Your feedback means the world to us. We will continue to walk the extra mile to exceed your expectations. We are thankful for you and your business. If you ever have any questions or concerns, please let us know.
Salesman was pleasant to work with, was knowledgeable
about the car we were interested in, and no pressure. I would deal with him again in the future.
about the car we were interested in, and no pressure. I would deal with him again in the future.
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by Etoney65
Feb 03, 2023 -
Kia AutoSport Columbus responded
We are so excited that you joined our KIA family. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out.
Melanie Lee
General Manager
Mplee@kiaautosport.com
706-341-4421
Exceptional customer service from the beginning to the
end. Highly recommend this dealership for a wonderful purchasing experience. The most wonderful thing is that the entire team from sales to service
end. Highly recommend this dealership for a wonderful purchasing experience. The most wonderful thing is that the entire team from sales to service treat you like they actually want you to keep coming back to them. Based on the exceptional customer CARE from Kia in Columbus, GA, I just purchased my second Sorento.
Kevin Mosley, my sales representative, was very knowledgeable about the vehicle. He patiently walked me through the operation of the vehicle - taking time to preset some of the controls for me (I'm a non tech-savvy senior, so I truly appreciated his help). He left me feeling very confident, that if needed, he'd be happy to further assist me beyond the sale,
however, he was so thorough, I don't think I'll need further assistance.
Thanks for a wonderful buying experience.
J. Forte
Midland, GA
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by J Forte
Jan 06, 2023 -
Kia AutoSport Columbus responded
Thank you for your kind words, J. Forte, your feedback means the world to us. We will continue to walk the extra mile to exceed your expectations. We are thrilled to hear that Kevin took such great care of you during your visit with us. We are thankful to have someone like Kevin to ensure his guests are taken care of. We are thankful for you and your business. If you ever have any questions or concerns, please let us know!
Dealership was very friendly and upfront on costs.
Helped me reserve a car and there was no issues when we went to get it. Salesperson walked us through all the features and helped us know what we h
Helped me reserve a car and there was no issues when we went to get it. Salesperson walked us through all the features and helped us know what we had on the car
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by Columbus
Dec 20, 2022 -
Kia AutoSport Columbus responded
Congratulations on the purchase of your new K5! We are so excited that you joined our KIA family. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out.
Melanie Lee
General Manager
Mplee@kiaautosport.com
706-341-4421
UPDATE!
What might have started out as an imperfect start, this dealership really owned the customer experience and flipped the script! I’m so impressed wi
What might have started out as an imperfect start, this dealership really owned the customer experience and flipped the script! I’m so impressed with how much they genuinely care about more than just the sale! I not only bought my Sportage from them but just sent a family I met in a store parking lot to my salesman & this dealership! I walked up to them taking pics of my car and asking where I got it and I just couldn’t help recommending this team. Thank you for valuing me and my experience- it felt good about sending someone your way knowing you listen & care! AND I really love my car!
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by Tam
Nov 09, 2022 -
Kia AutoSport Columbus responded
Thank you for your review and I'm sorry to hear our team did not meet your expectations during your visit. I spoke with management and it seems that there was confusion with the trade offer from Kelly Blue Book. We're happy to discuss it with you and try to figure out where the difference is coming from but I understand that while we were trying to research the error that someone from your party became very upset and left. Kelly Blue Book is a third party vendor we use to help us calculate your trade value and we rely on information provided from their company. While researching this morning, I went through your lead details and noticed the trade offer your received was on a Grand Touring model and the Kelly Blue Book offer we vin decoded was for a Touring. This might be where the discrepancy came from.
We're happy to honor anything online, we just need to see where the discrepancy is coming from in order to give you the most accurate figures. Thank you for giving us the opportunity to earn your business and hopefully another Kia dealer can provide you with the service you are looking for.
Melanie Lee
General Manager
mplee@kiaautosport.com
706-341-4421
Nov 10, 2022 -
Kia AutoSport Columbus responded
As a female owned and operated business, I can confidently say ,this has nothing to do with you being female. I'm sorry you feel that way. Our folks are hired by a female, trained by a female, and work for and with a female leader daily. This appears to be a trade related appraisal issue and could have happened to anyone regardless of gender. We pride ourselves on treating everyone as equals and being different than the others. We have an excellent reputation in our sales department but sometimes we are not able to satisfy a client. I'm not defending anyone's actions here, and I'm not saying that at times we don't make errors. I'm just stating that this all boils down to a difference in the trade. As I mentioned yesterday I'm happy to review your deal with you, appraise your trade in person for you, or chat with you about your experience. I'm truly sorry that your experience was unpleasant with the manager you worked with but if there's anything I can do to assist you please let me know.
Melanie Lee
General Manager
mplee@kiaautosport.com
706-341-4421
Nov 11, 2022 -
Kia AutoSport Columbus responded
I will be out of town this weekend, but will reach out on monday, if that's ok?
Melanie Lee
General Manager
mplee@kiaautosport.com
706-341-4421
Nov 18, 2022 -
Kia AutoSport Columbus responded
Great working with you to get this resolved! I hope you enjoy your new Sportage and if you need anything please just let me know!!!
Melanie Lee
General Manager
mplee@kiaautosport.com
706-341-4421
Nov 10, 2022 -
Tam responded
Thank you for responding to my post, Melanie. Where I can appreciate the errors being made, and I can get that until a car is ‘seen’ you cannot fully guarantee the value. With that said, 2 other dealers onsite have offered $19K for the car and your staff offering me $16K was ridiculous. Then to do the “let me talk to my manager” bit only to then offer me $17K as a the highest. Then I said, nicely,”Thank you, I appreciate your time” and instead of getting my keys they redo the same bit to bring me another offer, I guess because I am a woman- it is expected for me to not understand. Unfortunately, by this time, I had called my husband so he could sign the papers on our current car & he just arrived to see me waiting for my keys after asking a 2nd time so I could leave, He did get upset feeling I was being taken advantage of and being held up so that the sales team could do this back & forth. I did think the $20,919 the website gave was high compared to the two previous onsite assessments and was expecting it to be less than that initial quote. However, I did NOT expect it to be nearly $5K less. It being a Touring & not a Grand Touring makes sense why it was so high but does not explain why your team came another $3K below the value except to make some additional money thinking I a dumb female that won’t know any better. Even had they came in at $18.5K, I would have bought the car but to play games with me and do the back & forth was insulting. This would have been my 3rd Kia, I have peers within their HR team that had me believing in the brand but after this experience, I am so disappointed. It’s 2023, woman make most purchase decisions in the majority of households, please get out of the Stone Age and treat us some respect and not an easy mark to overcharge us, show integrity in your business practices. I am sorry my husband got upset but he felt that his wife was being taken advantage of and should not have ask for her keys multiple times so she can leave an establishment. And when the only response you get is the website is a 3rd party vendor, we’re not responsible for what it gave you… well, that’s irresponsible. A business is responsible for the partnerships they contract with to service the customer. Again, it goes back to integrity. Yes, it’s an estimate until the car is assessed in person, and like I did, a mistake can be made putting in the info. Just say that, and then give a fair trade, but don’t lowball me because I’m a woman, hold my keys for ransom and tell me that website isn’t really yours so an online deal is not a deal at all.
Nov 11, 2022 -
Tam responded
Thank you, I’d like that.
I own 3 KIA vehicles, all purchased new.
There are no other options for me as they have, so far, been very solid decisions. From finding the car, to closing, and also the service. I would
There are no other options for me as they have, so far, been very solid decisions. From finding the car, to closing, and also the service. I would recommend anyone looking for a new vehicle to reach out to Kevin Mosley. He was very professional, helpful, and most importantly to me extremely patient and a man of his word. Not one time did he try and pressure me to “buy.” I also received the same from GM Melanie. They along with my service experience over the last 12 years are the reason KIA is the only vehicles in my driveway.
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by JMarler1029
Aug 25, 2022 -
Kia AutoSport Columbus responded
Thank you so much for sharing your experience with us! We are so glad to hear that Kevin took great care of you. We are SO thankful for your continued business. We strive to provide our customers with an upfront, transparent, and hassle-free experience. If there's ever anything we can do, please reach out!
Experience and process was all around amazing.
I went to buy a used car and walked out with a brand new 2023. I love the car, more than happy to be an owner of a 23’ forte gt! Kevin who sold us th
I went to buy a used car and walked out with a brand new 2023. I love the car, more than happy to be an owner of a 23’ forte gt! Kevin who sold us the car did an amazing job going through and explaining each thing in detail about the car! Kevin was very knowledgeable on the car and not only the car he sold me but the other ones we looked at. He was very nice and helpful!
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by dylanlovegrove18
Other Employees Tagged:
Clarence Fedrick
Aug 01, 2022 -
Kia AutoSport Columbus responded
Congratulations on the purchase of your new KIA Forte! We are so excited that you joined our KIA family. We are thankful to have someone like Kevin to ensure his guests are taken care of. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out.
Had good service.
It was fast. Kevin was helpful and understanding on my request. Will be going back if I need a new car and will recommend to others!!
It was fast. Kevin was helpful and understanding on my request. Will be going back if I need a new car and will recommend to others!!
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by G.Yemarie
Jul 31, 2022 -
G.Yemarie responded
Yes!!!
Kevin Mosley helped my husband and I get our new
Telluride and it was a wonderful experience! The dealership was clean, organized, and Kevin was very knowledgeable of the car and its features. We wo
Telluride and it was a wonderful experience! The dealership was clean, organized, and Kevin was very knowledgeable of the car and its features. We worked with Clarence from the finance department, and he was also helpful and organized. Would recommend this dealership!
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by mgambino7589
Other Employees Tagged:
Clarence Fedrick
Aug 04, 2022 -
Kia AutoSport Columbus responded
We are so thankful you chose us for your business! We are thankful to have people like Kevin and Clarence on our team to ensure all guests are taken care of! Let us know if there is anything else we can do for you!
Every single staff member we interacted with was
friendly, helpful, informed, not obnoxious, and the atmosphere was not chaotic like many dealerships we recently visited. They efficiently helped me
friendly, helpful, informed, not obnoxious, and the atmosphere was not chaotic like many dealerships we recently visited. They efficiently helped me get what I needed without being pushy or irritating. Would definitely recommend this place. Kevin listened to me and asked good questions to help me figure out which car would best fit my needs. David took the time to find and hook me up with a fantastic rate. Clarence in finance was patient and informative. Not a weak link in the bunch!
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by Lindsay Busby
Other Employees Tagged:
Clarence Fedrick, David Ray
Jun 22, 2022 -
Kia AutoSport Columbus responded
Congratulations on the purchase of your new KIA! We are so excited that you joined our KIA family. Thank you for your kind words, Lindsay, your feedback means the world to us. We will continue to walk the extra mile to exceed your expectations. We are thankful for you and your business. If you ever have any questions or concerns, please let us know.
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