Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 9

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
197 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

197 Reviews

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197 Reviews of Kevin Proo

February 23, 2026

Dealership Rating
Employee Rating

The service workers were very helpful, they told you everything you needed to know. It was also very quick and very upfront and straightforward. The waiting lobby was also nice More

by MARKLAURENCEMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

We are pleased that you enjoyed a positive, efficient, and straightforward experience with our team. Your complete satisfaction and comfort while you wait is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 23, 2026

Dealership Rating
Employee Rating

I was very happy with my service advisor, Kevin Proo. He explained what needed to be done and why. He is very personable and easy to communicate with. More

by lorainebraden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

We sincerely appreciate your service business. Our team remains committed to providing exceptional customer care, and we look forward to our continued partnership. Best Regards, Sassha Motz General Manager

February 20, 2026

Dealership Rating
Employee Rating

My service was great everything was explained and everyone very friendly. No issues at all More

by jenise1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Germain Honda of Surprise responded

We greatly appreciate your business and thank you for sharing your overall satisfaction with our service team. Best Regards, Sassha Motz General Manager

February 20, 2026

Dealership Rating
Employee Rating

Robert and David in service where very helpful and patient getting my wife’s car fixed Couldn’t thank them enough! More

by BRANDONJOHNSON296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Germain Honda of Surprise responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Sassha Motz General Manager

February 19, 2026

Dealership Rating
Employee Rating

Excellent support and communication from Kevin. He explained precisely what services my car needed, and went above and beyond to look into the vehicle history. More

by BMG1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Germain Honda of Surprise responded

Our team is pleased to know that you enjoyed a positive and informative service experience with our team. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 19, 2026

Dealership Rating
Employee Rating

Kevin always goes above and beyond to help. I have yet to meet someone that isn’t amazing there. I would recommend this dealership and have many times. More

by kraus.Danielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2026

Germain Honda of Surprise responded

We are fortunate to have Kevi on our team of professionals who are dedicated to ensuring our guests receive only the best in customer care. Enjoy the road in your new car. Best Regards, Sassha Motz General Manager

February 16, 2026

Dealership Rating
Employee Rating

I took my car in for B16 maintenance. Kevin greeted me, explained what the maintenance included and approximate time it would take. I had some questions about my tires which he answered a More

by Lynkonstant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Germain Honda of Surprise responded

Thank you for letting us know your appointment was handled seamlessly by Kevin and the Honda team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Sassha Motz General Manager

February 16, 2026

Dealership Rating
Employee Rating

The dealership/ service shop was prompt and was able to fix, and get me out in 35 mins! More

by joshuakatz1206
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Kristina Miranda

Feb 17, 2026

Germain Honda of Surprise responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain Honda. Have a wonderful day. Best Regards, Sassha Motz General Manager

February 14, 2026

Dealership Rating
Employee Rating

This was the 2nd trip to the dealership. Prior visit was for a recall & that was a less than mediocare experience at best. Kevin Proo was our service advisor for this visit. Stellar customer More

by MJB7
Recommend Dealer
Yes
Feb 16, 2026

Germain Honda of Surprise responded

We appreciate your honest feedback and are happy to learn that your experience with Kevin was an improvement upon your previous experience. Our goal is your complete satisfaction. Best Regards, Sassha Motz General Manager

February 13, 2026

Dealership Rating
Employee Rating

My service advisor is great, informative and understanding of my needs. Other advisors have always been great and helpful when my advisor is busy. More

by Randy Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristina Miranda

Feb 16, 2026

Germain Honda of Surprise responded

Our entire team is dedicated to customer satisfaction. Thank you for taking the time to share. Best Regards, Sassha Motz General Manager

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