Thank you for your support in fixing my car as I
appreciate all the efforts that went into it
appreciate all the efforts that went into it
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by tammymf1
Verified Customer
Verified Customer
Service Price Transparency
Sep 24, 2024 -
Honda of Kenosha responded
Tammy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!
Mis diagnosed my vehicles issue, tried saying my issue
was related to my transmission which obviously is very expensive, but it really was related to my exhaust being clogged, i verified this issue by tak
was related to my transmission which obviously is very expensive, but it really was related to my exhaust being clogged, i verified this issue by taking it to a private owned shop and the confirmed it had nothing to do with my transmission and everything to do with my exhaust, replaced my exhaust components and my car runs great again. My issue went from over 5,000 dollar fix to a 300 fix i always knew about dealer ship tricks since i used to work at one but i tried having some hope, i guess thats not the way to go about these things, if i where say a grandma who didnt know any better, id be out over 5 thousands of dollars but only because i have mild mechanical experience i could see the smoke they where blowing in my ear. And i rated kevin my SA 1 star because he gave me little to no explanation on why i needed a transmission or how they came to that solution, he kept having to go back and ask. Its sad that many dealership service dept rely on sly tactics for theyre own good, you can tell they get paid by the job and not the hour
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by fpazbiz1
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2024 -
Honda of Kenosha responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Great service !
Done at the time that was estimated. Will highly recommend receiving care service.
Done at the time that was estimated. Will highly recommend receiving care service.
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by kaylahdickerson1
Verified Customer
Verified Customer
Sep 16, 2024 -
Honda of Kenosha responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kaylah, and it's great to hear about your excellent experience here at Honda of Kenosha.
Wait time are long, should offer loaners, repairs
overpriced, did not replace pull change sticker, did not check air on tires.
overpriced, did not replace pull change sticker, did not check air on tires.
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by zkanan
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Honda of Kenosha responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service
Very friendly and efficient help.
Answered all my questions and kept me informed on my service
Answered all my questions and kept me informed on my service
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by Cmb
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2024 -
Honda of Kenosha responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very knowledgeable and courteous.
I trust him to make the right decisions for my car maintenance.
I trust him to make the right decisions for my car maintenance.
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by hosellw
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Honda of Kenosha responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Customer service was excellent.
Car service was timely. Vehicle runs exceptionally well. Honda of Kenosha did a wonderful job.
Car service was timely. Vehicle runs exceptionally well. Honda of Kenosha did a wonderful job.
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by jackie.goods
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2024 -
Honda of Kenosha responded
Thank you for your very kind review, Jackie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.
Great people to work with, very helpful in finding our
vehicle. Clean and very prompt!
vehicle. Clean and very prompt!
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by wilmot_d
Verified Customer
Verified Customer
Aug 29, 2024 -
Honda of Kenosha responded
Thank you for choosing Honda of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
They don't want to help me get the super cheap Chinese
style designed sun visor problem fixed.
They are loose on the 2024 Ridgeline.
They move a little in the hole that they mount in when you rotate the
style designed sun visor problem fixed.
They are loose on the 2024 Ridgeline.
They move a little in the hole that they mount in when you rotate them to block the sun.
Eventually they will break and maybe fall, causing you to crash.
There needs to be a safety recall for this horribly cheap design before somebody gets killed.
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by jmsbwilder
Verified Customer
Verified Customer
Sep 01, 2024 -
Honda of Kenosha responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Sep 02, 2024 -
jmsbwilder responded
There is nothing to discuss unless Honda is going to take the appropiate action and redesign their sun visors to fix this problem, and issue a recall for this extremely cheap design which is a safety hazard.
Great service best in the area.
Always happy whenever I leave. Never have problems here!
Always happy whenever I leave. Never have problems here!
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by adamalashi
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2024 -
Honda of Kenosha responded
Thank you, Adam, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.