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Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 12

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

February 20, 2023

Dealership Rating
Employee Rating

I went in for a 11,500 checkup and the notes said the pressure was checked in my tires after tire rotation but they were not and the pressure on each tire was quite a range. It is hard to get an appointm More

by MPHILLIPS.AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 21, 2023

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

February 18, 2023

Dealership Rating
Employee Rating

The service center is great! The staff provide top notch customer service and are very thorough with the job. More

by BILLIEKELLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Collins

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Feb 20, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a top-notch experience! We hope to see you again here at Lithia Hyundai of Anchorage!

February 13, 2023

Dealership Rating
Employee Rating

As always, quick in and out. Its a no brainer using Lithia for oil change and full inspection. More

by PPROFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 15, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a quick experience! We hope to see you again here at Lithia Hyundai of Anchorage!

February 03, 2023

Dealership Rating
Employee Rating

I always enjoy having my vehicle serviced at this location. They do a good job. More

by briankoop96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blayke Mccarthy, Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker , Bryan Collins, Riley Welch-Pritchett

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Feb 06, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was a good experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 31, 2023

Dealership Rating
Employee Rating

I enjoy bringing my vehicle back to Lithia Hyundai of Anchorage, because I like the service it provides. More

by UMBRLAFOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 01, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We look forward to working with you again here at Lithia Hyundai of Anchorage!

January 29, 2023

Dealership Rating
Employee Rating

I had my antenna get out of whack from snow or ice on my Santa Fe. They got it reset right away, and kept it from becoming a bigger problem. I appreciated the quick response from the Service team ! More

by TIM_MITCHELL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 30, 2023

Lithia Hyundai of Anchorage responded

Hi Tim, Thank you for the review! We are glad we could be of assistance to you! We hope to see you again here at Lithia Hyundai of Anchorage!

January 21, 2023

Dealership Rating
Employee Rating

The service is time efficient and thorough. My car was ready ahead of schedule and the staff were great! More

by AYALEXANDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Shook

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Jan 24, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was an efficient experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 20, 2023

Dealership Rating
Employee Rating

Service is helpful, listens to my concerns and questions and they answer s I understand. More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad you had a helpful experience with us! We hope to work with you again soon!

January 17, 2023

Dealership Rating
Employee Rating

No issues with customer service, but they need to be available to answer the phones. Or at least make call backs in a timely manner. Never received a call back, had to walk in just to schedule an appoin More

by rslatenak
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 19, 2023

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

January 14, 2023

Dealership Rating
Employee Rating

They made a mistake during my first visit but they graciously fixed their mistake upon a revisit. More

by Bwbowers88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 17, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad this visit was better than the last one. We hope to see you again down the road!

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