Kevins Mercedes | Page 3

Lithia Hyundai of Anchorage responded

Hi Hannah, Thank you for bringing this to our attention. It is regrettable to hear about the level of communication you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experiences with us. I regret to hear about the challenges you've faced in reaching us for service appointments. We understand the importance of clear communication when it comes to your service needs, and we're actively working on improving our channels to make them more accessible for you. I want to sincerely apologize for any inconvenience or impression of rudeness caused by wait times and perceived busyness. Your feedback is invaluable in helping us address these issues and enhance your overall service experience. Please rest assured that we take your concerns seriously and are dedicated to making improvements. If you have any further concerns or would like to discuss this further, please feel free to reach out to us directly at 907-762-5131. We appreciate your understanding and look forward to the opportunity to better serve you in the future. Best, Matt Dean Service Manager

Lithia Hyundai of Anchorage responded

Hi John, Thank you for taking the time to share your positive feedback! We're thrilled to hear that our team was able to accommodate you, especially when the computer system threw a curveball. Flexibility is key, and we're happy we could work things out for you. We appreciate your loyalty and look forward to serving you again. If there's anything else we can do, just give us a shout. See you on your next visit!

Lithia Hyundai of Anchorage responded

Hi Melissa, Thank you for your positive feedback! We're delighted to hear that your entire experience was great, and we look forward to welcoming you back in the future. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your continued support.

Lithia Hyundai of Anchorage responded

Hi Doyleak, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided effective and efficient service for your vehicle. It's great to know that we could also assist you with your Bluelink issues. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else you need or if you have further questions, feel free to reach out. We look forward to serving you again in the future.

Lithia Hyundai of Anchorage responded

Hi Garrett! We appreciate your kind words regarding our Lithia Hyundai of Anchorage team! If there is ever anything else we can help with, please do not hesitate to let us know!

Lithia Hyundai of Anchorage responded

Hi Breanna, Thank you so much for the 5-star review! We truly appreciate your kind words about our customer service. It means a lot to us that you've noticed our efforts, even during busy times. Your satisfaction is our priority, and we're grateful for your understanding and support. We can't wait to welcome you back for another exceptional experience.

Lithia Hyundai of Anchorage responded

Hello! We're thrilled that you dropped off your vehicle, got the wheels on, and had a successful oil change. Yay for hassle-free service! Your satisfaction is our goal, and we appreciate your trust. Looking forward to serving you again when you need us.

Lithia Hyundai of Anchorage responded

Hi Nadjesta! Thanks for the 5-star review! We're pleased to hear about your positive experience. A convenient location, knowledgeable staff, a great selection of cars, and helpful service and parts departments are all key aspects we strive to provide. If there's anything specific you enjoyed about your experience or if you have further feedback, feel free to let us know. We appreciate your business and look forward to serving you again.

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about your experience, and we appreciate your feedback. It's concerning to hear about the lack of communication and delays you encountered. We apologize for any inconvenience this has caused. Your feedback is valuable, and we would like to address your concerns. Please reach out to us through the number below so that we can further discuss and work towards a resolution. Your satisfaction is important to us, and we're committed to making things right. Best, Matt Dean - Service Manager - 907-762-5131